Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,684 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,684 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently received my box, I have used the facial moisturiser which I have to say is quite spectacular, it's very clever, it looks like a bar of soap, but when rubbed into your hands it melts and is so easy to put on you face, or just rub it on. Really moisturised my face over night. I am keeping the sprays to take on holiday. Love the products, very innovative”

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Posted 9 months ago

“Very good and pleasant products.”

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Posted 9 months ago

“High quality products at reasonable prices!”

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Posted 9 months ago

“Amazing I loved it”

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Posted 9 months ago

“I like the grüum soap-bar products as they are easy to carry on holidays and leave your skin always refreshing.”

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Posted 9 months ago

“great products with a natural and sustainable approach that are kind to the skin”

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Posted 9 months ago

“My recent order went to the wrong address(my old one), as I was unable to navigate your order form to change delivery address. For info: my new address is 5 Elton House Princel Lane Dedham CO7 6HE Which also account address”

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Posted 9 months ago

Hi Paul, Thanks for taking the time to leave a review. I have sent you a private email to resolve this for you so you should receive your order very soon. It is worth checking your digital wallet as your shipping address comes from the payment method you have used. I hope this helps! Warm regards Mikaela-Team gruum

Posted 8 months ago

“Average product quality and price is too high.”

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Posted 9 months ago

Hi Muhammad, Thank you for taking the time to write a review about gruum. Sorry to hear that it may not have been what you were expecting. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 8 months ago

“I have used kyra gentle face wash product, it was awful I had reaction on my skin my face went all red burning my front head became dry and itchy. I definitely won't use it again I had very bad experience.”

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Posted 9 months ago

Hi Kamila, Thanks for taking the time to leave a review. Sorry to hear that you experienced a reaction after using this product. We hope you are feeling better now and we would you advise you to speak to your pharmacist should symptoms persist. We hope our products work for everyone but appreciate that everyone's skin type is different and some are more sensitive than others. If you need any further advice on the ingredients to our products then please do not hesitate to get in touch at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 8 months ago

“Really impressed with the hydration and softness of the products”

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Posted 9 months ago

“Very happy with service and products. Smell lovely”

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Posted 9 months ago

“Never received even spoke to customer service about it as I received a bar of soap instead which wasn’t worth what I paid disgusting to be honest they said they will send another but never have will never by from here again which is a shame as I have brought a few times!”

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Posted 9 months ago

Hi Kylan, Thanks for taking the time to leave a review. Sorry to hear that you received an incorrect item and have been waiting for a replacement. I have looked into this and apologies if there was some confusion. I have now arranged for the replacement skal Facial Serum-Kakadu Plum to be sent out to you. I have sent you a private email confirming this too. I hope this helps! Warm regards Mikaela-Team gruum

Posted 8 months ago

“Fantastic products and friendly to you're skin and environment.”

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Posted 9 months ago

“I didn't receive my last order and have contacted you twice about it now”

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Posted 9 months ago

Hi Louise, Thanks for taking the time to leave a review. Sorry to hear that you did not receive your order. I have looked into this for you and I can see that a replacement has now been sent out due to the shipping address being incorrect. I can see your order has now been delivered so we hope you are enjoying your products! Warm regards Mikaela-Team gruum

Posted 8 months ago

“It is absolutely amazing taste of coffee. Love it specially with adding milk. Hope you will have in the future decaffeinated coffee Thank you”

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Posted 9 months ago

“Love Gruum products, hate the packaging. Grey plastic bottles that look like they have chemicals in not lovely face products. Have to hide them away. Also the square handcream bottle is not comfortable to use as the corners of the bottle digs in your hand.”

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Posted 9 months ago

Hi Tracey, Thank you for taking the time to write a review about our products. Sorry to hear that it may not have been what you were expecting and that you don't like the packaging. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 8 months ago

“Fantastic products! Recommend to everyone 😁 Myself and my 11 year both love and use the calming spray, Laguna and the roller ball pulse point every night. Great products 😃”

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Posted 9 months ago

“Loved my products from Gruum! The products are spot on and have done wonders for my skin. Would recommend to anyone who wants to build a complete skin care routine.”

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Posted 9 months ago

“I haven’t ever ordered this product. No idea why I’ve been sent an email asking me to review it. If it was sent from an email address I could reply to I’d have responded to that instead, but I couldn’t.”

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Posted 9 months ago

Hi Emma, Thanks for taking the time to leave a review. Sorry to hear you have been asked to review a product you haven't ordered and for any inconvenience this may have caused. I have passed this feedback to the relevant team. Warm regards Mikaela-Team gruum

Posted 8 months ago

“Great products from day one of using them I noticed the results”

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Posted 9 months ago

Gruum is rated 4.7 based on 24,684 reviews