Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,684 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,684 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the hair shampoo but do wish the conditioner would lather, I realise it didn't need to but just feels nicer.”

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Posted 9 months ago

“Having been allergic to face products all my life I thought I’d give it one last go . What a treat . You don’t need to use loads for the products to work . Nice smell . Great packaging. Overall very impressed.”

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Posted 9 months ago

“Wouldn’t recommend. Ordered items as part of an offer. Never arrived. No reply from emails to customer services. Eventual reply from social media channels. Took ages to get refund. Poor customer service so never got to try their products but wouldn’t order again!”

Helpful Report

Posted 9 months ago

Hi there, Thanks for taking the time to leave a review. Sorry to hear about your recent experience with gruum. This is not what we want our customers to experience and we will always do our best to put things right when given the opportunity. Unfortunately sometimes parcels do go missing in transit and this is what may have happened here. If you need anything else please do not hesitate to get in touch at support@gruum.com and one of our team will be happy to help. Warm regards Team gruum

Posted 8 months ago

“The best I have used so far. Tiny products yet grand results. All natural and kind on the body.”

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Posted 9 months ago

“Really lovely products, enjoyable to use, smell gorgeous & good value too.”

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Posted 9 months ago

“Lovely products,all natural, really reasonably priced,quick delivery. Really highly recommended”

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Posted 9 months ago

“I purchased 3 products and the containers were half empty, suggesting that the containers were too big or not filled properly. The shaving gel was excellent and hair serum smells lovely.”

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Posted 9 months ago

“Found ordering online very easy and a good selection of products. Arrived safely and quickly.”

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Posted 9 months ago

“Amazing natural products that really work!”

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Posted 9 months ago

“Easy to shop website. Option to save with subscriptions. Love all the products I ordered. They smell lovely of natural oils and never irritate my skin.”

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Posted 9 months ago

“I am absolutely in love and have finally found a product that makes me skin feel like it’s alive again!”

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Posted 9 months ago

“excellent products eeally good for sentive skin”

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Posted 9 months ago

“The products were gentle on my sensitive skin. Love the scent of the calming spray unfortunately the pump does not work. The packaging took a bit of get used to but I understand the ethos behind the brand and the actual products are top quality”

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Posted 9 months ago

“Really love the product, I ordered a gentle face wash and loved how it made my skin feel afterwards. If I had more of a disposable income, I’d use grüum exclusively.”

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Posted 9 months ago

“Obsessed with the moisture bar! Haven’t used anything like this before and it’s so hydrating and glowy!”

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Posted 9 months ago

“I loveee how quick and efficient my order came! 💖”

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Posted 9 months ago

“Lovely products and a pleasure to use”

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Posted 9 months ago

“Very nice and pleasant to use, very refreshing, nice lather. Does not leave dry skin afterwards. Skin feels smooth after use.”

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Posted 9 months ago

“Your twelve months of perfume made my sister the happiest she's been in a while when I gave it to her for a present 😀 she keeps ringing me saying how yummy she smells. As a long term gardener from a family of gardeners and a sweaty scratchy perimenopausal woman sets for either of those would be great because when I've brought your soap I've frequently thought a good exfoliating one for getting the mud off would be a dream xxx”

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Posted 9 months ago

“Order arrived incomplete. Luckily it was a trial pack and only cost me £3.50 Will never use this company.”

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Posted 9 months ago

Hi Mark, Thanks for taking the time to leave a review. Sorry to hear that your order arrived incomplete and for any inconvenience this may have caused. If you need any further assistance with anything then we are always happy to help so please reach out to us at support@gruum.com. Warm regards Team gruum

Posted 8 months ago

Gruum is rated 4.7 based on 24,684 reviews