Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,882 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,882 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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322

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love all of your products. The roll on fragrances smell really nice, as do the soap bars and shower gels which lather well in in hard water. I would recommend you to anyone. Thank you.”

Helpful Report

Posted 2 months ago

Hi Irene, Thanks so much for the 5 stars! We're really glad to hear you’re enjoying all of our products. It means a lot to know you’d recommend us. Warm regards, Mikaela – Team grüum

Posted 2 months ago

“Purchased products from Gruum a few times now and I am a bit obsessed with them! The scents are all heavenly and so hard to choose from! Love the skincare line and the reed diffusers. My husband also raves about the face wash and the sleep spray for the pillows.”

Helpful Report

Posted 2 months ago

Hi Irina, Thanks so much for the 5 stars! We’re really happy to hear you’ve enjoyed so many of our products — it means a lot. It’s wonderful to hear both you and your husband are loving your routines with us. Warm regards, Mikaela – Team grüum

Posted 2 months ago

“J’ai découvert gruum dans un coffret beauté pour homme et c’est vraiment gruum qui est sorti du lot les produits sont variés et sentent bon et ont presque un effet immédiat. Le prix reste tout de même élevé ainsi que la livraison du fait qu’il n’y en ai pas en France mais je continuerai d’en acheter”

Helpful Report

Posted 2 months ago

“I ordered the Cleansing Balm 25g, Exfoliating Toner 50ml and Facial Serum 30ml as part of a Spring Skin & Hair promotion for £4.95. I must that say I am very impressed! I am yet to try the toner, as it is not something I have ever used before, but the cleansing balm is very gentle on the skin and the facial serum smells absolutely divine! The serum feels very pleasant when applied to my skin. I don't like using moisturisers as they often feel too greasy. I really like the clean, minimalist and scandi style packaging and I plan to try some more Gruum products soon!”

Helpful Report

Posted 2 months ago

Hi there, Thanks so much for the 5 stars! We're really glad to hear you're enjoying our products. It’s great to know they are working well for your skin. We’re delighted you’re loving the packaging as well. Hope you enjoy trying more from grüum! Warm regards, Mikaela – Team grüum

Posted 2 months ago

“I took advantage of a very generous offer and ordered, the shampoo bar, face cleansing bar and roll on scent. The scent I love, it’s sandalwood which is lovely, however the shampoo bar was awful, it didnt lather at all and is definitely not suitable for long hair. And the face cleansing bar was also terrible. It didnt lather, and left a plastic feeling fill on my face, had to re wash my face with my usual face wash to get it off, threw both bars away. Won’t be purchasing anything from Gruum again unfortunately.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to leave your feedback — I’m really sorry to hear that some of the items weren’t a good fit for you. We’ve reached out to you privately as we’d really like to look into this further and see how we can help. Warm regards, Mikaela – Team grüum

Posted 2 months ago

“Discovered this company through the McDonalds monopoly game. There were a few products I really liked and have been repeatedly ordering since. Delivery is always quick and the products are excellent.”

Helpful Report

Posted 2 months ago

Hi David, Thank you so much for your lovely feedback! We’re thrilled to hear that you’ve been enjoying our products and that delivery has always been quick. It’s wonderful to know you discovered us through the Monopoly game and have kept coming back — your support means so much! Warm Regards, Andrea - team grüum

Posted 2 months ago

“Beautiful products for the planet and your body. The perfume ranges are lovely and natural. The use of natural soap bars is great too. It's so good to find a committed to doing good for the planet and for yourself.”

Helpful Report

Posted 2 months ago

Hi Michelle, Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying our natural products and perfume ranges, and that our commitment to the planet resonates with you. It’s wonderful to know our efforts make a difference for both you and the environment! Warm Regards, Andrea - team grüum

Posted 2 months ago

“Faultless service and excellent products.”

Helpful Report

Posted 2 months ago

Hi Christopher, Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying our products and that our service has been faultless. Your support means a lot to us! Warm Regards, Andrea - team grüum

Posted 2 months ago

“I like your products. They smell devine and I like the ethos of your company. What could be improved is the lasting effects. The scents don't last too long. The soap bars don't lather as much as needed so we have to use it again and again, which makes it last less then other soap bars.”

Helpful Report

Posted 2 months ago

Hi Ivana, Thank you so much for sharing your thoughts. It’s great to hear you like our products. Your comments are really helpful. We’re always looking at ways we can improve, and feedback like yours plays a big part in that. I’ll make sure this is passed along to our product team. If you ever want help selecting the right product for you then please reach out to us at support@gruum.com and we would be happy to help. Warm regards, Mikaela – Team grüum

Posted 2 months ago

“Happy with the products and they arrived quickly and l was updated regularly about the delivery”

Helpful Report

Posted 2 months ago

Hi Georgia, Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with your products and that they arrived quickly, with updates keeping you informed throughout. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Love Gruum products - the quality is great, prices are good, love the packaging and style, they're really easy to deal with, and having products that are less environmentally damaging is really appealing.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying our products, from the quality and packaging to the eco-friendly approach. It means so much to us that you find them easy to use and appealing in every way! Warm Regards, Andrea - team grüum

Posted 2 months ago

“I bought a few products and was especially interested in the shampoo and conditioner bars. They were beyond my expectations regarding how well they worked as l’d tried something similar previously from another brand and wasn’t so satisfied. Even the conditioner works brilliantly and for travel toiletries where you want to limit bulky liquids these are perfect. Very impressed with the brand - would recommend.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your wonderful feedback! We’re thrilled to hear that our shampoo and conditioner bars exceeded your expectations and that they’re perfect for travel too. It’s fantastic to know that you’re impressed with our products and would recommend us — your support means so much! Warm Regards, Andrea - team grüum

Posted 2 months ago

“Brilliant product. Im a hairdresser with naturally curly hair. I noticed a client's hair seemed almost curlier over the months of cutting her hair. I knew the cut I was giving was contributing but I also knew there was something else that was factoring in. So I asked her, was she using a new shampoo or styling product. Yes, she said and introduced me to Gruum. As I started using the moisture shampoo and conditioner bar I noticed two things. As a blonde, it cleaned the colour making it look brighter and removed yellow caused by pollution or products. The curl was getting stronger and nicer by every wash. I recommend Gruum to many client's. When the bar has run out and I go back to other shampoos that I have even though they are good. I notice the difference by far! Thanks Gruum”

Helpful Report

Posted 2 months ago

Hi Julia, Thank you so much for your amazing feedback! We’re absolutely delighted to hear how much you and your clients are enjoying our moisture shampoo and conditioner bars. It’s fantastic to know that they’re helping to brighten blonde tones, enhance curls, and make such a noticeable difference over time. We’re so grateful for your recommendations to your clients — it means the world to us that our products are being shared and loved in the hairdressing community. Thank you for taking the time to share your experience in such detail! Warm Regards, Andrea - team grüum

Posted 2 months ago

“Very good gift to get someone.”

Helpful Report

Posted 2 months ago

Hi Darius, Thank you so much for your lovely feedback! We’re delighted to hear that our products make a great gift — it’s always wonderful to hear they’re being enjoyed by others. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Absolutely love these products. Affordable and long lasting.”

Helpful Report

Posted 2 months ago

Hi Lauren, Thank you so much for your lovely feedback! We’re thrilled to hear that you’re enjoying our products and finding them both affordable and long-lasting. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Excellent shampoo and moisturiser and lovely room smells”

Helpful Report

Posted 2 months ago

Hi Helen, Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying our shampoo and moisturiser, and that the scents are adding a lovely touch to your space. Warm Regards, Andrea - team grüum

Posted 2 months ago

“I find Grüum as a company to be very easy to use , their products are first class and if I have had any issues they are dealt with in a short period of time and in a professional way. However I would like to point out that the subscriber section can be difficult on times especially when I do not need an item when it is due, to postpone this item I have to delete it , therefore it comes off my subscription and then when I want it again ,for instance, I have to reorder it. Also I have tried to have subscription and an order to be sent at the same time but have been unable to do so, it maybe me that has a problem with this. Why are some items not available on subscription, on the whole i am extremely pleased that I have found a company that has products that have helped me my very sensitive dry skin. Reguards Una”

Helpful Report

Posted 2 months ago

Hi Una, Thank you so much for taking the time to share your experience with grüum! We’re thrilled to hear that our products have been helpful for your sensitive, dry skin and that you’ve found our team supportive and responsive. We really appreciate your feedback regarding subscriptions. We understand how postponing items or coordinating orders with subscriptions can sometimes be tricky, and your insights are very valuable as we continue to improve our system. Some items are not available on subscription due to formulation or supply reasons, but we’re always looking for ways to make our services even more convenient for our customers. It means a lot to us that you’re so pleased with our products overall, and we truly appreciate your loyalty and thoughtful suggestions. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Great sample size products”

Helpful Report

Posted 2 months ago

Hi Chris, Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying the sample size products and finding them useful. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Since using grim products, my skin feels better from using the soap and youth serum. My hair doesn’t fall out nearly as much when washing (which is such a relief because I was extremely worried about this) using the regrowth shampoo and conditioner. The prices are great and the products even better! I’m trying to cut down on my exposure to microplastics and harsh chemicals so this has been a god send! Thankyou!”

Helpful Report

Posted 2 months ago

Hi Paige, Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that our products are making a difference for your skin and hair, and that you’re enjoying the soap, youth serum, and regrowth shampoo and conditioner. It’s fantastic to know that our efforts to create gentle, clean formulations are helping you feel confident about reducing exposure to microplastics and harsh chemicals. Your kind words mean a lot to us! Warm Regards, Andrea - team grüum

Posted 2 months ago

“Lovely products. Although it's difficult to get the gel & face cream out of the small bottles. Maybe a jar would be better.”

Helpful Report

Posted 2 months ago

Hi Barbara, Thank you so much for your kind words! We’re delighted to hear that you’re enjoying our products. We really appreciate your feedback on the packaging — it’s always helpful to know how we can make things even better for our customers. Warm Regards, Andrea - team grüum

Posted 2 months ago

Gruum is rated 4.7 based on 25,882 reviews