Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,008 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,008 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been using gruum products g for a while. Pretty good, very easy to order, fast delivery and most importantly it’s friendly for planet.”

Helpful Report

Posted 1 month ago

“Everything from Grüum is good value been using items from the site for a few years now Glad you have made the room sprays into a larger bottle and when I’m getting close to the end of my supply I shall order some I love the citrus one”

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Posted 1 month ago

“As a person with allergies and hair loss I saw huge skin and hair difference using the Gruüm products.”

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Posted 1 month ago

“Love all my gruum products and speedy delivery on everything.”

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Posted 1 month ago

“Love the shampoo bar I've been using now have the tin fo it as well . I might subscribe”

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Posted 1 month ago

“Have ordered some sun protection goodies, face and lip conditioner and was Gruum gifted a gorgeous smelling room spray, FREE. Totally reasonable pricing, good deals, fantastic products and super delivery. What’s not to love! Sustainable and environmentally friendly packaging. Totally recommend”

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Posted 1 month ago

“I purchased a quantity of Shower Gel bars and have found them very, very disappointing. There is no lather from them at all, and feel that I have completely wasted my money. I have scoured the app looking for how I could complain about the purchase and have not found a way to do it.”

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Posted 1 month ago

“Everything always arrives quickly and well packaged. Ive ordered a number of times now and tried different products and always been happy with everything so far love the face oil and candles especially”

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Posted 1 month ago

“I have a sensitive skin prone to eczema and find i can use most of Gruums products.”

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Posted 1 month ago

“Great products, nice aroma. The shampoo bar is brilliant for traveling. Will definitely be using again.”

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Posted 1 month ago

“I find the products that I buy from this company are great ! And great value for money.”

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Posted 1 month ago

“absolutly love these products, I've ordered quite a few of the sets & none have dissapointed, i must admit i was a bit sceptical before i tried some of the bars but was really surprised & delighted with how well they worked & the results. if youre unsure just give it a try, i dont think you'll be disappointed !”

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Posted 1 month ago

“Really like their stuff. Good delivery and offers.”

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Posted 1 month ago

“Great products and very useful.”

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Posted 1 month ago

“Received my milk bars damaged/wet and in poor cotton! Thank you to costumer service for replacing the items! Very much appreciated!”

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Posted 1 month ago

“Do not purchase from Gruum! Should have had 12 milk bars in total, 3 missing. All milk bars are wet/damaged and unusable. Gruum said they would replace 3 bars which is totally unacceptable as all bars are ruined!”

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Posted 1 month ago

Hi Lauren, Thank you for your review. We're really sorry to hear your order arrived in less than perfect condition. As soon as you brought this to our attention, we arranged a full replacement of the 12 masks, which should be on its way to you shortly. We hope this helps make things right, and we’ll be in touch once the replacement has been dispatched. If there’s anything else we can do in the meantime, please don’t hesitate to let us know. Once again, thank you for your review. Warm regards, Andrea - team gruum

Posted 1 month ago

“Do not purchase from Gruum! 3 milk bars missing Damaged wet and mushy Gruum said they would replace 3 bars which is totally unacceptable!”

Helpful Report

Posted 1 month ago

“Have ordered a few products from Grumm they gave all been great never had an issue even with sensitive skin. The sizes are great for travelling. Recently tried the after sun for the first time and it was really good.”

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Posted 1 month ago

“Been using Gruum products for more than two years. I have tried quite a few of different things. Very natural and gentle products. I have sensitive skin, they worked for me. Good value, great packaging, recyclable. I do using other skincare, but Gruum products are comparable.”

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Posted 1 month ago

“Every product that I've used has been excellent, in particular the skin care ranges. The shampoo and conditioner bars are very good and long lasting, as are the body bars. I highly recommend the perfumes, very distinctive and the scent lasts a long time. The prices are reasonable and ordering is really simple (I use the app).”

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Posted 1 month ago

Gruum is rated 4.7 based on 24,008 reviews