Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,881 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,881 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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322

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products can smells good, feels good on the skin”

Helpful Report

Posted 2 months ago

Dear Alex, Thank you very much for your kind feedback. We’re delighted to hear that you’re enjoying our products and that they both smell wonderful and feel great on your skin. It’s always a pleasure to know that our products are bringing comfort and enjoyment to your routine. Your feedback truly means a lot to our team. Thank you again for taking the time to share your experience. Warm regards, Team grüum

Posted 2 months ago

“Pretty easy to order via apple pay. Lovely products. Been using it for 2 yrs now”

Helpful Report

Posted 2 months ago

Dear Muhammad, Thank you very much for your kind feedback. We’re delighted to hear that you find ordering via Apple Pay quick and easy, and that you’ve been enjoying our products for the past two years. It’s always wonderful to know that our customers continue to trust and use our products over time. Your continued support truly means a great deal to our team. Thank you again for taking the time to share your experience. Warm regards, Team grüum

Posted 2 months ago

“I love the prickly pear face oil. Non-greasy but moisturising”

Helpful Report

Posted 2 months ago

“I HAVE A SMALL GOATIE BEARD AND THE RAZOR IS VERY USEFUL TO KEEP MY SIDE CHEEKS CLEAR”

Helpful Report

Posted 2 months ago

Hi George, Thank you so much for the great review! We’re really glad to hear the razor is working well around your beard. We appreciate you taking the time to share your experience! Mikaela – Team grüum

Posted 2 months ago

“I had never heard of Gruum until I was looking for a beauty advent calendar. I got one for Christmas and loved a lot of the products and now buy a lot of them regularly. They are kind on my sensitive skin..smell amazing and they work! There are always lots of deals and offers available too. And they're kind to the environment and dont break the bank! What's not to like?!”

Helpful Report

Posted 2 months ago

Hi Ruth, Thank you so much for this wonderful review — it truly made our day! We’re delighted that you discovered us through the advent calendar and that so many of the products have become part of your regular routine. It’s lovely to hear they really work for you. We’re also so glad you’re enjoying our eco‑friendly approach, and the great value — your support means a lot to us! Mikaela – Team grüum

Posted 2 months ago

“It didn’t arrive.”

Helpful Report

Posted 2 months ago

Dear Annabel, Thank you for getting in touch. We understand that your order hasn’t arrived, and we want to resolve this for you as quickly as possible. We have already reached out via email regarding this matter, and we’d be grateful if you could check your inbox and respond at your earliest convenience so we can proceed with a solution promptly. Please let us know if there’s anything further we can do in the meantime. Kind regards, Team grüum

Posted 2 months ago

“I love all of your products”

Helpful Report

Posted 2 months ago

Dear Marie, Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you love all of our products. It’s always a joy to know that our skincare and wellness range is bringing enjoyment to our customers. Your kind words mean a great deal to our team and truly encourage us to keep creating products you’ll love. Thank you again for taking the time to share your experience. Warm regards, Team grüum

Posted 2 months ago

“This is the second little pack I've ordered and not disappointed. The smells are gorgeous and the products feel lovely, not heavy. Even my teenage boys love the after sun face oil bar. Going on holiday tomorrow and can't wait to use the relaxing sleep mist and the deep relaxation pulse point roller on my night flight coming home..... fingers crossed it helps me sleep. My only issue was the spray pump on the mist bottle doesn't work so I've had to swap gein another bottle.”

Helpful Report

Posted 2 months ago

Hi Ms Bond, Thank you so much for your lovely review — we’re thrilled you’re enjoying everything, and it’s great to hear even your boys are fans! I’m sorry about the spray pump not working, I have reached out to you so we can put things right for you. Hope the sleep mist and pulse point roller help you unwind on your flight! Mikaela – Team grüum

Posted 2 months ago

“Thank Simon for contacting me with regards to my first order, Prickly pear oil. I do research before buying any product, as I do want to know why I am using a particular product. With prickly pear oil, my research is that if seed is not included in the prickly pear oil then it is not genuine. Despite this believe, the orickly pear oil I bought from Gruum still does what is expected, if not as significant as the organic prickly pear seed oil. I find it very easy to locate and navigate your website easily. I am very impressed with your team’s response to my query regarding the Skal facial serum. I can confirm that it is on the Beauty award list under skin care. Thank you for all you are doing in helping to sustain beautiful skin.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your thoughtful feedback — we really appreciate the care you put into researching your products. It’s lovely to hear that our prickly pear oil is working well for you and that you’ve found our website easy to navigate. We’re also delighted our team was able to help with your query. Your kind words truly mean a lot to us. Mikaela – Team grüum

Posted 2 months ago

“The roller scents i ordered to try come well packaged and seem very good quality. The scents are noticeable but not overpowering. I'm enjoying using these products”

Helpful Report

Posted 2 months ago

Dear Laura, Thank you very much for sharing your thoughts on our roller scents. We’re delighted to hear that they arrived well-packaged, of good quality, and that you’re enjoying using them. It’s wonderful to know that the scents are noticeable yet subtle, and your kind feedback truly encourages our team to continue creating products that bring enjoyment and care to your daily routine. Thank you again for taking the time to share your experience. Warm regards, Team grüum

Posted 2 months ago

Hi Laura, Thank you so much for the lovely review! We’re really happy to hear you liked the packaging of the fragrances and that you’re enjoying the quality and gentle scent. It’s wonderful to know they’re working well for you. Mikaela – Team grüum

Posted 2 months ago

“I have never used any skin products before because I was afraid my skin will get ruined .but when I used gruum i was surprised. I used the revive gel and daily moisturizer. Its so good . I use it every night when im in my bed and it's so relaxing. Forgot to mention the foot cream .it's the best cream I have ever used”

Helpful Report

Posted 2 months ago

Dear Arshia, Thank you so much for sharing your lovely experience with grüum. We’re delighted to hear that our products have made such a positive difference to your skincare routine. It’s wonderful to know that using our products has been both effective and relaxing for you, especially as part of your nightly routine. Your kind words mean a great deal to our team and truly encourage us to continue creating skincare that is gentle, enjoyable, and effective. Thank you again for taking the time to share your experience – it really makes our day! Warm regards, Team grüum

Posted 2 months ago

“Leaves my skin feeling 10 years younger”

Helpful Report

Posted 2 months ago

Thank you so much for your lovely feedback! We’re thrilled to hear that it leaves your skin feeling so refreshed and rejuvenated, that’s exactly what we aim for! Thanks again for sharing your experience, it truly means a lot to us. Best, grüum Team x

Posted 2 months ago

“I like the products I received. Unfortunately one of the items had split open and soaked the packaging in oil. Gruum replaced this for me with no problem .However as a small extra for the inconvenience it would have been nice if a small sample of something was given as an extra in the parcel. .”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback! We’re glad we could replace the item for you quickly. We appreciate your suggestion about including a small sample as a little extra — we’ll take that on board. Kind regards, grüum team

Posted 2 months ago

“Love all the products, especially the eye cream, which is amazing. I have the Discovery box on subscription and it's a great way to try new products. The shampoo, conditioner and body wash bars are great for travelling, although I use them all the time now. No more bottles.”

Helpful Report

Posted 2 months ago

Hi Jill, Thanks so much for your lovely review! We’re so glad you’re enjoying the Discovery Box and our products — it’s great to hear the bars are becoming a part of your everyday routine and helping you go bottle-free. Kind regards, grüum team

Posted 2 months ago

“I have been very happy with the products I’ve bought.I don’t really use soap versions so I would love a liquid soap shower gel.Extremely pleased with the skincare range.”

Helpful Report

Posted 2 months ago

Hi there, Thanks so much for your lovely review! We’re really glad you’re enjoying the skincare range, and we appreciate your feedback on a liquid shower gel. Kind regards, grüum team

Posted 2 months ago

“Lovely products nicely packaged and have no nasties. Would definitely recommend to friends and family.”

Helpful Report

Posted 2 months ago

Hi Karen, Thanks so much for your kind review! We’re really glad you’re enjoying the products and appreciate your recommendation. Kind regards, grüum team

Posted 2 months ago

“A great company with amazing products. They are environmentally sound and not tested on animals. They also try to keep the prices of their products down and have offers going on a regular basis.”

Helpful Report

Posted 2 months ago

Hi Suzanne, Thank you so much for taking the time to leave such a lovely review, we really appreciate it. We’re absolutely delighted to hear you’re enjoying Gruum’s environmentally-minded approach, cruelty-free stance, and our regular offers—thanks for the kind words! Warm regards, grüum team

Posted 2 months ago

“Love it. Love the fact that its from uk, love the fragrances, love the ingredients, love the simplicity of the products and the packaging. I would buy more but most of what I have bought is lasting ages!”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for taking the time to leave such a lovely review, we really appreciate it. We’re absolutely delighted to hear you’re loving the fragrances, ingredients, simplicity, and packaging — and it’s great to know the products are lasting you so well too! Warm Regards, Andrea - team grüum

Posted 2 months ago

“Excellent products, sustainably produced.”

Helpful Report

Posted 2 months ago

Hi Sandra, Thank you so much for taking the time to leave your lovely review, we really appreciate it. We’re absolutely delighted to hear you’re enjoying our products and really value the focus on more sustainable choices — that means a lot to us! Warm Regards, Andrea - team grüum

Posted 2 months ago

“Gruum is a wonderful company. I use them to save the planet but I love their products too!”

Helpful Report

Posted 2 months ago

Hi Elizabeth, Thank you so much for taking the time to leave such a lovely review, we really appreciate it. We’re absolutely delighted to hear you’re enjoying our products and sharing our focus on more sustainable choices — that really means a lot to us! Warm Regards, Andrea - team grüum

Posted 2 months ago

Gruum is rated 4.7 based on 25,881 reviews