Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,009 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,009 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed, admittedly I got this product for free after winning a supposed prize worth £20 that required me to pay £4 postage to receive. These little bars of soap not much larger than a complementary hand soap at a ⭐⭐⭐ hotel, left me feeling unclean. I used the soap in the shower as prescribed but it was hard to get a lather and the scent Waa next to nonexistent. Even though this was a prize from a McDonald's promotion I was left with a bitter taste in my mouth considering I had to pay to receive my "prize" that was a huge disappointment. Despite the merger size of the product that was supposedly worth £20 (they sell bigger products for less money on their site so clearly quite disingenuous with the proposed value) and having to pay delivery I would have been very pleased if the product was actually good.”

Helpful Report

Posted 2 months ago

Hi Robert, Thanks so much for taking the time to share your thoughts — we really appreciate your honesty, and we're sorry to hear the experience didn’t quite live up to expectations. We’re also sorry to hear you felt disappointed by the promotional experience. The aim of the McDonald’s offer was to introduce new customers to grüum with a curated bundle of our products, and while we do ask winners to cover a small postage cost, we completely understand if the product didn’t deliver for you. That said, we’re really grateful you gave us a try, and your feedback will help us continue to improve. If you ever decide to explore more from our range, our customer care team would love to help you find something better suited to you. Warm regards, Andrea - team gruum

Posted 1 month ago

“I have tried the face soap and the perfumes. Also the body butter and moisturiser. All our very good.”

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Posted 2 months ago

“I love the products that I have tried so far and since introducing my daughter to them, she is becoming as hooked as me. Easy to order, quick postage and great offers on many products. One item was faulty on delivery, following an email which was responded to swiftly, a replacement was sent within a couple of days. No issues at all, excellent customer service! Keep up the great work Gruum.”

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Posted 2 months ago

“Love the products and the ease of using them . Particularly the solid shampoo”

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Posted 2 months ago

“Love gruum products. Very good quality”

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Posted 2 months ago

“I HAVENT RECEIVED ANYTHING YETTTTTTTTTTTTTT”

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Posted 2 months ago

Hi Vasile, Thanks for your review— we’ve reached out to you privately to help sort out your order as quickly as possible. Please check your messages, and we look forward to resolving this for you! Warm regards, Andrea - team gruum

Posted 1 month ago

“I really like the solid shampoos, soaps and after sun bar which are perfect for traveling with a carry-on. The sleep spray has a really nice smell as well. And the size and shapes of the shampoo and body washes are perfect to reuse when travelling. I like the uniqueness of Grüum products and look forward to trying new ones.”

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Posted 2 months ago

“I did not receive anything for free for this review. Great experience, delivery is always fast, and the product are always high quality. Some surprise favourites are the fragrances, they are like an oil, but smell so clean. And the 5kg odd bags of soap! Bang on guys!”

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Posted 2 months ago

“Lovely products, especially love the shampoo bars. Great products for packing for holidays. It's important to me that this is a cruelty free company”

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Posted 2 months ago

“Gruum have some lovely and fresh face, body and home fragrance products. I've been buying from them for a couple years now and are never disappointed. Recently bought all 3 of their deodorant fragrances. They smell great and work well.”

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Posted 2 months ago

“A great range of products in the bundle, most of them I will give as gifts. Great value. My partner loves a bar of soap rather than shower gel. I've bought quite a few items in the past for stocking fillers. The Christmas & Halloween fizzers are fun and prettily packaged. I didn't get on with the facial wash too drying for my sensitive skin. The prickly pear oil is great value and is well known for its benefits. I love the seasonal roll on fragrances, pretty bottles, great gift idea. After sales for a missing item was excellent.”

Helpful Report

Posted 2 months ago

“I use the prickly pear oil twice a day, it’s great quality and competitively priced. Ordering is easy and as I buy two bottles, no p and p charge. As soap was on offer, I bought one and it’s super.”

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Posted 2 months ago

“Every product I’ve ever received has been amazing, both in quality and how it has performed for me. I’d also like to take a moment to praise the staff who work behind the scenes, devising recipes, products, social media appearence and packaging; because it is all truly amazing.”

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Posted 2 months ago

“Amazing quality and skin feels so clean”

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Posted 2 months ago

“I have been buying Gruum products for a while now. Generally, I love their products, especially their dry oils and SPF creams. However, I have been very disappointed in the service they have offerer lately. I have just received two orders. Delivery was very efficient. No complaints there. My second order promised a free full size product surprise. I had hoped that, given their range of products, they would have selected something useful. But no. Their 'free surprise' product was a roll-on perfume. This may cost £12 for those who want to order such things but as it's not something I have EVER ordered, it is of no more use to me than the plastic packaging materials. I also ordered a Kakadu facial serum - by mistake as it happens because I hadn't realised the one I already had was the same product. I'm afraid this facial serum is absolute rubbish. It is just like water. There is no fragrance, no 'serum' feel to it and no substance as far as I can see. It dries on my face like glue. A total waste of money. In fact I think it may just be water. So I am sorry, Gruum, but you are disappointing me too many times to maintain your previous 10/10 rating. You started off so well. Perhaps success means you no longer need to really bother with customer satisfaction. Disappointing all round.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your honest feedback and for being a loyal grüum customer — we truly appreciate your continued support over time. We're really sorry to hear that your recent experience hasn't lived up to the standards you’ve come to expect from us. It’s always our aim to delight our customers, so it’s disappointing to hear we’ve missed the mark for you on this occasion. Our surprise free gifts are selected from across our full product range, but we completely understand that not every item will suit everyone’s preferences. We’ll certainly take your comments on board as we review these types of promotions in future. Regarding the Kakadu facial serum — we're sorry to hear you’re not happy with it. It’s a lightweight, water-based formula designed to absorb quickly and hydrate, but we understand that texture and feel are very personal. We'd love to look into this further for you and make it right if we can. Please feel free to drop us a message at support@gruum.com, and we’ll be happy to help resolve things. Thanks again for your feedback — it really does help us improve. Warm regards, Andrea - team gruum

Posted 2 months ago

“Great products and some good offers at times making them good value”

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Posted 2 months ago

“I’ve found Gruum products very good I’ve bought on several occasions but not Pleased with latest free purchase. I won’t continue with subscription but will buy some products in the future”

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Posted 2 months ago

“All the products i have ordered have arrived on time and in good condition,and I have been really impressed by the quality of them and the presentation of the items I have purchased”

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Posted 2 months ago

“Lovely products - well worth the money!”

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Posted 2 months ago

“Great product and does exactly what it is meant to. Highly recommend”

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Posted 2 months ago

Gruum is rated 4.7 based on 24,009 reviews