Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,611 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 13th January 2026

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought many different products from Gruum and I’ve never had any problems. I really enjoy these products and would recommend to many people.”

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Posted 1 month ago

“Lovely products, easy delivery”

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Posted 1 month ago

“I'm very happy with the quality of the products and definitely value for money.”

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Posted 1 month ago

“Love the face wash and shampoo and conditioner bars.”

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Posted 1 month ago

“Didn't get it”

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Posted 1 month ago

Hi Elspeth, We’re really sorry to hear that you didn’t receive your order — that’s definitely not the experience we want for you. We’ve reached out to you privately so we can get this sorted as quickly as possible. Thank you for letting us know, and we’ll make sure you’re looked after. Warm regards, Andrea – team grüum

Posted 1 month ago

“It’s now my favourite skincare brand. I find the face oil the best for me as it doesn’t leave my pores blocked up like they have been with previous brands.”

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Posted 1 month ago

“I was so impressed with your products. I would absolutely recommend them. I’ve used shampoo, face, body,hand bar and melting sleep butter. Love love.”

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Posted 1 month ago

“All the stuff was amazing best order i’ve ever had”

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Posted 1 month ago

“I recently won a prize and selected a grooming kit from this company, I've paid the postage and still haven't received my gift ONE MONTH later, no thank you”

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Posted 1 month ago

Hi Delroy, Thank you for your review. We’re sorry to hear about the delay with your prize. We’ve already reached out to you privately to ensure your grooming kit is on its way and to sort everything out. Warm regards, Andrea — Team grüum

Posted 1 month ago

“Wouldn’t have a clue as never received it ?”

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Posted 1 month ago

Hi Vincent, Thank you for your feedback. We’ve already reached out to you privately to make sure your order is located and everything is sorted. Warm regards, Andrea — Team grüum

Posted 1 month ago

“Great products, but don't give them your email, they will HAMMER you with spam!! And yes I have unsubscribed”

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Posted 1 month ago

Hi there, Thank you for taking the time to share your thoughts — we’re really glad to hear you’re enjoying the products. We’ve already reached out to you privately to help update your email preferences and make sure everything is set just the way you’d like. We truly appreciate your feedback. Warm regards, Andrea — Team grüum

Posted 1 month ago

“I get an email from o e of the founders asking for my opinion from a do not reply email - Bad Way to many emails - Bad Products seem very good Don’t over market is off putting for me”

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Posted 1 month ago

Hi Nigel, Thank you for taking the time to share your feedback — it really helps us improve. I’m sorry to hear that the number of emails has felt overwhelming, and that you received a message from a no-reply address. That’s definitely not the experience we want for our customers. I’ve reached out to you privately by email so we can make sure your preferences are updated and everything is set the way you’d like. I’m really glad to hear you’re enjoying the products, and we truly appreciate your honesty about the marketing — we’ll take that on board. Warm regards, Andrea — Team grüum

Posted 1 month ago

“Easy to order and came very quickly. Will recommend to family and friends”

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Posted 1 month ago

“Been nearly six weeks and haven’t received my order”

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Posted 2 months ago

Hi R May, Thank you for getting in touch. We’ve reached out to you privately to look into your order and ensure it’s resolved as quickly as possible. Warm Regards, Andrea – Team grüum

Posted 1 month ago

“I was missing this item”

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Posted 2 months ago

“Shampoo bar is useless- specially for this price”

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Posted 2 months ago

Hi there, Thank you for sharing your feedback. We’re sorry the shampoo bar didn’t meet your expectations. Your comments are really valuable and will be passed on to our team as we continue to refine our products. Warm Regards, Andrea – Team grüum

Posted 1 month ago

“I'd won (via McDonald's monopoly promotion) a box set of products that contains a fash wash bar (eucalyptus & lavender) & shampoo bar (hydrating coconut). Well presented & design, the face wash cld be stronger scented but no way negatively.”

Gruum 5 star review on 15th November 2025

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Posted 2 months ago

“Easy to order. Great responsive customer service. Wonderful products. Ill be ordering more daily defence! Hoping the guys like their Christmas presents in due course x”

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Posted 2 months ago

“Amazing smell and perfect for my skin”

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Posted 2 months ago

“Hight quality products,delivered always in time.”

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Posted 2 months ago

Gruum is rated 4.7 based on 24,611 reviews