Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,880 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,880 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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322

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was first introduced to Gruum by purchasing the advent calendar which I recommend to try a variety of products. I now have several new skincare items that are really gentle on my sensitive skin 👍🏻”

Helpful Report

Posted 2 months ago

Hi Mary, Thanks so much for sharing your kind words. We’re thrilled the advent calendar helped you discover gentle products that suit your sensitive skin. Kind regards, Team grũum

Posted 2 months ago

“Very nice products but they were not packaged well enough, so lost most of the oil into the box.”

Helpful Report

Posted 2 months ago

Hi Lucie, Thanks for the feedback. We’re sorry the packaging caused oil spill—this isn’t up to our standard. We’re sorry to hear about the packaging issue and have contacted you to resolve this. Kind regards, Team grüum

Posted 2 months ago

“I’ve been using the skin products of Grüum and so far very happy with them. It’s so nice to know that all the products are planet friendly too.”

Helpful Report

Posted 2 months ago

Hi Nehir, Thank you so much for your fantastic 5/5 review! We’re thrilled to hear you’re enjoying Grüum products. Your support means a lot to us. Kind regards, Team grüum

Posted 2 months ago

“Never arrived”

Helpful Report

Posted 2 months ago

Hi Marie, We’re really sorry your order never arrived. This isn’t the experience we want for you. We have emailed you out privately to sort this out as quickly as possible. Thank you for your patience. Kind regards, Team grüum

Posted 2 months ago

“Shampoo bar is excellent, it lathers really quickly and cleans hair really well. Lasts for ages too.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your fantastic 5/5 review! Your support means a lot. Kind regards, Team grüum

Posted 2 months ago

“I can't give a good review as I didn't have enough of a product to review”

Helpful Report

Posted 2 months ago

Thank you for your feedback and we're sorry to hear about the issues you've had with our items. We’ve reached out to you privately to assist further and hope we can help make this right. Best, grüum Team x

Posted 2 months ago

“Hair density serum is fantastic.”

Helpful Report

Posted 2 months ago

Hi Alayna, Thank you so much for your glowing 5/5 review! We’re thrilled to hear you’re loving the hair density serum. Your feedback means a lot to us. Kind regards, Team grüum

Posted 2 months ago

“I was an early purchaser of your razor and blades. The metal razor was very stylish and worked well. I understand that you don’t stock it or the blades anymore. You have replaced with what feels like a cheap disposable plastic razor which doesn’t shave anything like as well. I like the idea of supporting your company but the product has to be good enough”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your thoughts. We’re really glad to hear you enjoyed the original metal razor and blades, we understand how much you valued that quality. We’re sorry to hear that the new version hasn’t met your expectations. Your feedback is really important, and we’ll make sure to pass it on to our product team as we continue to improve our offerings. We truly appreciate your support and hope we can earn back your confidence in the future. Best, grüum Team x

Posted 2 months ago

“Being pregnant is not always easy to find products that meet your needs without being too "medicine-y" or containing too many yucky ingredients. It's like rediscovering yourself, your skin and everything that's in your proximity -when you know, you know-. So I found Gruum on my lovely Bundle app (pregnancy app), which made it easy to order and had some discounts too ( very much welcomed, as expecting a baby and preparing everything for the arrival is not always easy and it doesn't come cheap). The shower/bath oil really impressed me, 100% from natural ingredients, it really helps either if you take a bath or a shower because it gives that extra elasticity to your bump, after using the shower gel or soap that can tighten a bit your skin here and there. I've got some wonky soaps as well, which are lovely and smell delicious - I'm still using the first one, and the others I'm keeping between the clean sheets to share that lovely smell. The black soap for acne is ok, but I had a better one from another company (it was better because of the salicylic acid, which I'm avoiding now), so I have to work with what I can in a healthy way. It works, but it's not as efficient as the "clinical" version let's say. All in all, for products that are overall 90% natural, they are great and effective!”

Helpful Report

Posted 2 months ago

Hi Iulia, Thank you so much for your wonderful and thoughtful review! We’re truly delighted to hear that you found us through your pregnancy journey and that our products have been a supportive part of that experience. It’s lovely to know that the shower oil has worked so well for your skin and that you’re enjoying the wonky soaps too—such a great idea using them to scent your sheets! We really appreciate your balanced feedback as well. It’s great to hear how the products are working for you while making choices that feel right during pregnancy. Wishing you all the very best on this exciting journey, and thank you again for sharing your experience with us—it means a lot. Warm Regards, Andrea – team grüum

Posted 2 months ago

“The candles have no smell once lit which is very disappointing”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback! We’re really sorry to hear you were disappointed with the scent once the candles were lit. They’re designed to give a subtle fragrance, but we understand this may not meet everyone’s expectations. If you’d like us to look into this further for you, please feel free to get in touch at support@gruum.com. Kind regards, Grüum team

Posted 2 months ago

“I found Gruum products nice & eco friendly. Easy to order online & delivery is fab too. I have ordered a few times now & will continue to do so and have recommended Gruum to my family & friends”

Helpful Report

Posted 2 months ago

Hi Karen, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoy our products, find them eco-friendly, and appreciate the ease of ordering and delivery. It’s fantastic to know that you’ve recommended grüum to your family and friends – your support really means the world to us! Warm Regards, Andrea – team grüum

Posted 2 months ago

“Everything ive bought ive loved Very impressed”

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Posted 2 months ago

Hi Brian, Thank you so much for your lovely review! We’re thrilled to hear that you’ve loved everything you’ve tried and that you’ve been very impressed. Your kind words really make our day and inspire us to keep creating products our customers enjoy. Warm Regards, Andrea – team grüum

Posted 2 months ago

“I paid for the serum but it NEVER arrived and no reply was given by grum for my complaint.”

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Posted 2 months ago

“I love Gruum products, particularly the shampoo and conditioner bars. My hair has never been in such good condition! I first tried it whilst going through menopause and worrying about hair loss. So much kinder to my scalp than the harsh chemical filled usual products. The difference was almost immediate. Also love the soap bars, again much kinder to sensitive skin. Cannot recommend highly enough.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your lovely review! We’re thrilled to hear that our shampoo and conditioner bars have made such a difference for your hair, especially during menopause, and that our soap bars have been kind to your skin. It’s wonderful to know our products are helping you feel cared for and supported every day! Warm Regards, Andrea - team grüum

Posted 2 months ago

“Since ordering from Gruum I have received review requests almost daily. Now wishing i had never visited website. Frankly every time i see Gruum in an email header it makes me seethe. Hard work undone by rudeness.”

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Posted 2 months ago

“I’ve been buying from Grüum for years, I started with the shampoo bars, which I love and now use a whole heap of their products. They feel good, my skin and hair are happy and healthy and I love the company ethos, being friendly to yourself and the planet at the same time. What’s not to love?”

Helpful Report

Posted 2 months ago

Hi Georgie, Thank you so much for your lovely review! We’re thrilled to hear that you’ve been enjoying our products over the years, from the shampoo bars to the wider range, and that they’re keeping your hair and skin happy. It’s wonderful to know our ethos of being kind to yourself and the planet resonates with you too – that really means a lot! Warm Regards, Andrea - team grüum

Posted 2 months ago

“Easy ordering. Great products. So good to have soap bars that we can use without worry. Like your other products too, only thing is that I need a magnifying glass to read some of the small bottles so maybe put a small instruction leaflet in as well.”

Helpful Report

Posted 2 months ago

Hi Louise, Thank you so much for your lovely review! We’re thrilled to hear that you’re enjoying our products and that our soap bars are giving you that extra peace of mind. We really appreciate your feedback about the small bottles and instructions – it’s a great suggestion and something we’ll definitely consider for the future. Your comments truly make our day! Warm Regards, Andrea - team grüum

Posted 2 months ago

“Good quality products in pleasant packaging arriving by mail to your door.”

Helpful Report

Posted 2 months ago

Hi Inge, Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying the quality of our products and the packaging, and that having them delivered straight to your door is convenient. Your feedback really makes our day! Warm Regards, Andrea - team grüum

Posted 2 months ago

“I have ordered a few things from gruum and I have not been disappointed. The products are brilliant, affordable and I find it very easy to use the website. I have recommended this company to lots of my friends.”

Helpful Report

Posted 2 months ago

Hi Lyle, Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been enjoying our products and finding the website easy to use. It’s fantastic to know that you’ve been recommending grüum to your friends – that really means a lot to us! Your kind words truly make our day. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Great products can smells good, feels good on the skin”

Helpful Report

Posted 2 months ago

Dear Alex, Thank you very much for your kind feedback. We’re delighted to hear that you’re enjoying our products and that they both smell wonderful and feel great on your skin. It’s always a pleasure to know that our products are bringing comfort and enjoyment to your routine. Your feedback truly means a lot to our team. Thank you again for taking the time to share your experience. Warm regards, Team grüum

Posted 2 months ago

Gruum is rated 4.7 based on 25,880 reviews