Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,604 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,604 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 13th January 2026

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products fabulous fragrances and cost effective.Will definitely buy more products Cruelty free and renewal way of reusing items that are mass produced.”

Helpful Report

Posted 1 month ago

“I wouldn’t know because my order still hasn’t come and I ordered back in October? Can someone help me on this please”

Helpful Report

Posted 1 month ago

Hi Alisha, Thanks for your review. Sorry to hear that your order has not arrived. I have sent you a private email to help resolve this so please check your inbox for an email from support@gruum.com. Warm regards Team gruum

Posted 1 month ago

“The order never reached me!! You took money for the product, the shipment, it was not delivered, I also won in mac donald paid the shipment and nothing came as for me stealing people !!! thieves!!!”

Helpful Report

Posted 1 month ago

Hi Adrian, Thanks for your review. We are sorry to hear that your order did not reach you. This is not what we want for our customers and given the opportunity we will always do our best to make things right. I have sent you a private email to help resolve this so please check your inbox for an email from support@gruum.com. Warm regards Mikaela

Posted 1 month ago

“Products are extremely high quality and well worth the price my girlfriend loved this as a birthday gift customer care and service is outstanding”

Helpful Report

Posted 1 month ago

“it was very easy to order on the site but i brought the prouducts for a christmas present but for the £45 the prouducts are way too small for the prix and would be used within a month.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your feedback. Our products are designed to be highly concentrated and packed with quality ingredients, so a little goes a long way despite their compact size. We aim to offer great value through performance and sustainability, and we’re sorry to hear this wasn’t what you expected. If you have any questions, please feel free to reach out at support@gruum.com – we’re always happy to help. Warm regards, Team grüum

Posted 1 month ago

“Hand balm has a lovely smell”

Helpful Report

Posted 1 month ago

“Loved the face wash it was amazing , clean simple and smelt great”

Helpful Report

Posted 1 month ago

“Delivery was relatively fast, the products were surprisingly good. especially the shampoo bar. Really happy with what Ive got”

Helpful Report

Posted 1 month ago

“Not sure why I’m being asked to write this review. The product still hasn’t arrived”

Helpful Report

Posted 1 month ago

Hi Chris, Thanks for your review. We’re sorry your order hasn’t arrived yet. We’ve reached out to you privately to help resolve this and make sure your order gets to you as soon as possible. Warm regards, Andrea – team grüum

Posted 1 month ago

“I have used a lot of the Gruum products and alwsys been hapy with them. I like th design and the products themselves. Recently i had the plumping pepermint lip conditioner, i did not like this product, it did not feel conditioning at all, i even feel like the product could be faulty as the liquid is nearly chemical like in as much as it seems to dehydrate my lips and feels harsh and not at all conditoning. I fed this info back hoping that they would send me an alternative product like the passionfruit lip conditioner but they just thanked me for my feedback. So very disapointed at this point. sorry”

Helpful Report

Posted 1 month ago

Hi Kelly, Thank you so much for your review and for being such a loyal fan of our products — we truly appreciate it. We’re really sorry to hear that the plumping peppermint lip conditioner didn’t feel right for you. That’s absolutely not the experience we want you to have, and your feedback is really valuable to us. We’d love to take a closer look into this for you and make things right. Please reach out to us at support@gruum.com, and we’ll be more than happy to help. Warm regards, Andrea – team grüum

Posted 1 month ago

“Products are good”

Helpful Report

Posted 1 month ago

“I love the hair and face kit it is amazing and helped me to remove dry scalp but the soap bars need to be bigger”

Helpful Report

Posted 1 month ago

“Great smell and very calming”

Helpful Report

Posted 1 month ago

“I have bought many different products from Gruum and I’ve never had any problems. I really enjoy these products and would recommend to many people.”

Helpful Report

Posted 1 month ago

“Lovely products, easy delivery”

Helpful Report

Posted 1 month ago

“I'm very happy with the quality of the products and definitely value for money.”

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Posted 1 month ago

“Love the face wash and shampoo and conditioner bars.”

Helpful Report

Posted 1 month ago

“Didn't get it”

Helpful Report

Posted 1 month ago

Hi Elspeth, We’re really sorry to hear that you didn’t receive your order — that’s definitely not the experience we want for you. We’ve reached out to you privately so we can get this sorted as quickly as possible. Thank you for letting us know, and we’ll make sure you’re looked after. Warm regards, Andrea – team grüum

Posted 1 month ago

“It’s now my favourite skincare brand. I find the face oil the best for me as it doesn’t leave my pores blocked up like they have been with previous brands.”

Helpful Report

Posted 1 month ago

“I was so impressed with your products. I would absolutely recommend them. I’ve used shampoo, face, body,hand bar and melting sleep butter. Love love.”

Helpful Report

Posted 1 month ago

Gruum is rated 4.7 based on 24,604 reviews