Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,009 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,009 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products themselves seem pretty good. However they send DAILY email usually around 7am and after a 6 weeks of unsubscribing DAILY and chasing Gruum customer services to delete my data to stop the emails, I received yet another one to review their services. So here it is. Unfortunately the tech/software issues have put me off this company massively.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your experience — I’m really sorry to hear about the trouble with unsubscribing from the emails. I’ve reached out to you directly via email to help resolve this as quickly as possible. We appreciate your patience and hope to make things right. Best wishes, Andrea - team gruum

Posted 2 months ago

“I love the brand, the way it looks, it feels, I can sense there is a lot of care and thought. The products are excellent, I’ve tried quite a few over the last couple of years, ranging from face products, hair, toothpaste. All of them are the top quality and have shown good results on the skin, never had any problems with any of the products. Prices are reasonable and even when I find something a bit expensive, I always remember I am guaranteed to receive quality, so if I can afford it at the time, I don’t mind. And they have regular promotions to get why you need for your routine. I have been not only recommending, but I also offered gifts from my orders and received good feedback.”

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Posted 2 months ago

“All these products work for my sensitive and dry skin the sizes are perfect for taking on short breaks, I went away for a week and still came back with plenty to spare, a little goes a long way. I'm allergic to colour and perfumes so really appreciate these are so natural ✨️”

Helpful Report

Posted 2 months ago

“I might have liked it if the product had arrived.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your experience — I’m really sorry to hear about the trouble with your delivery. I’ve reached out to you directly via email to help resolve this as quickly as possible. We appreciate your patience and hope to make things right. Best wishes, Andrea - team gruum

Posted 2 months ago

“I have only used shampoo, conditioner and body bars. I love them all, great products, super enviro friendly!”

Helpful Report

Posted 2 months ago

“Best product Iv found and Iv been doing a lot of research on getting more good ingredients. All products so far are really nice well done ✅👍”

Helpful Report

Posted 2 months ago

“ethically sound yet the product doesnt compromise quality”

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Posted 2 months ago

“Love the products and everything else. Items good shape for letter box delivery. Esp love the shampoo bar. Lathers up much more than other brands I’ve tried, so lasts longer also. I can have sensitive skin with some products, but no reactions to anything I’ve tried from Gruum.”

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Posted 2 months ago

“Never sent to me, so I have no idea what it's like”

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Posted 2 months ago

Hi Julie, Thank you for sharing your experience — I’m really sorry to hear about the trouble with your delivery. I’ve reached out to you directly via email to help resolve this as quickly as possible. We appreciate your patience and hope to make things right. Best wishes, Andrea - team gruum

Posted 2 months ago

“Really pleased with the products”

Helpful Report

Posted 2 months ago

“Pretty fed up. Last order did not arrive. Evri we’re useless they sent a photo of parcel being put through letterbox - all doors the same on this estate! So I asked neighbours - no one has my package. I won’t be ordering again”

Helpful Report

Posted 2 months ago

Hi Jane, Thank you for sharing your experience — I’m really sorry to hear about the trouble with your delivery. I’ve reached out to you directly via email to help resolve this as quickly as possible. We appreciate your patience and hope to make things right. Best wishes, Andrea - team gruum

Posted 2 months ago

“Love Gruum products, I have been buying them for years and I think every adult in my family has received a set at some time or other. The best thing about Gruum products is their desire to keep ingredients as natural and local as possible. And they frequently have free offers for which you just pay postage! Brilliant.”

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Posted 2 months ago

“Good skincare”

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Posted 2 months ago

“Love it Looking forward to buying more”

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Posted 2 months ago

“Ordered for the first time with a very good discount. So far I really like the contents of my order and my skin feels really soft. The hair "soap" is very good as is the skin moisturiser. I would re-order”

Helpful Report

Posted 2 months ago

“The skin care products are lovely. the face moisturiser goes a long way for just a little applied.. and does not feel greasy on my skin like others.. ordering on line was so easy.. Thank you Simon 😊”

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Posted 2 months ago

“The soap bars (shampoo and body soap) were very nice and practical to use. Their lathering is satisfactory, and they felt nice on the skin (especially the cooling soap bar). The sunscreen has a smooth texture without being oily. I was a bit disappointed by the perfume, since the spray nozzle dispensed too much perfume and it was not very practical to use.”

Helpful Report

Posted 2 months ago

“This is my second bottle of face wash and will continue buying now that I've found this product. Other washes didn't seem to make a huge difference, but using Gruum I have less imperfections and a softer feeling skin. It also smells really lovely:-)”

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Posted 2 months ago

“Ordering on line is super easy. And the products are wonderful! Totally recommended”

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Posted 2 months ago

“Excellent products at great prices”

Helpful Report

Posted 2 months ago

Gruum is rated 4.7 based on 24,009 reviews