Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,429 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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326

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the products I have purchased from you, I would buy more but a lot of your products contain linalool, and I'm allergic to it, I know it's a natural product which is why I guess you include it in some of your products”

Helpful Report

Posted 2 months ago

Hi Thelma, thank you so much for your kind feedback. We’re really glad you’re enjoying the products, and we completely understand how important it is to avoid certain ingredients. Linalool naturally occurs in many essential oils, but we always aim to be as transparent as possible with our ingredients so you can choose what suits you best. We really appreciate you sharing this with us. Warm regards, Mikaela – Team grüum

Posted 2 months ago

“Beautiful products. I love the bath bar which is so soft and luxurious. I am slowly working my way through all the items in the box sent and so far so very good! I got two boxes of mixed items so I could give one to my daughter who has severe allergies and is also vegetarian. I think she is now going to be a new customer. I am very conscious of what we are doing to our planet and my generation is being blamed by my children (I am a 60's baby), so anything I can do to stop/repair the damage is all good.”

Helpful Report

Posted 2 months ago

Hi Amanda, thank you so much for sharing this lovely feedback. We’re really glad you’re enjoying the products and that they’ve been such a great fit for you and your daughter too, that means a lot to us. It’s especially nice to hear they align with what matters to you and your family. Warm regards, Mikaela – Team grüum

Posted 2 months ago

“Beautiful products. Love the smell of the Scandinavian spring roll - on fragrance.”

Helpful Report

Posted 2 months ago

“Had a "free" set offer just pay p and p. Not worth the cost! Tiny sample bottles not worth the p and p!”

Helpful Report

Posted 2 months ago

Hi Fritz, thanks for sharing your feedback. We’re sorry to hear the set didn’t meet your expectations — we really appreciate you giving it a try and letting us know your thoughts. Please reach out to us at support@gruum.com if you need anything else. Warm regards, Mikaela – Team grüum

Posted 2 months ago

“Brought several products as they were on offer but wouldn't have payed the full price as quality not that great. Facial moisturiser has oil in so when used on your face it gets in your eyes and stings which isn't ideal Also facial moisturiser falls apart when bar is reduced in size so a lot of wastage and you end up with several small pieces which you have to throw away so will be sticking with moisturising cream in future.”

Helpful Report

Posted 2 months ago

Hi Paul, thanks for taking the time to share your feedback. We’re really sorry to hear these products didn’t meet your expectations. We appreciate you highlighting your experience with the moisturiser, as this kind of feedback is really helpful for us as we continue to review and improve our formulations and packaging. If you need anything further then please feel free to reach out to us at support@gruum.com and we will do our best to help. Warm regards, Mikaela – Team grüum

Posted 2 months ago

“Excellent products, the body bars smell fantastic and the 1kg offcuts are great value for money.”

Helpful Report

Posted 2 months ago

Hi there, thanks so much for your lovely feedback. We’re really glad you’re enjoying the body bars and that the offcuts have been such great value too, that’s great to hear. Warm regards, Mikaela – Team grüum

Posted 2 months ago

“I’m very annoyed that I purchased items in your sale, then you offered further reductions and then a clearance sale.”

Helpful Report

Posted 2 months ago

Hi Bhavin, thanks for sharing your feedback. We appreciate you bringing this to our attention. Our promotions can vary over time, and we’re sorry this didn’t quite line up for you on this occasion. We really value your support and hope you enjoy the products you purchased. If you need anything further, please feel free to reach out to support@gruum.com and the team will be happy to help. Warm regards, Mikaela – Team grüum

Posted 2 months ago

“I am very happy with the service from 'gruum'. Ordering was very easy and the articles were received quickly. I have not used any products yet but I am looking forward to trying them out. This was a treat to myself for my birthday.”

Helpful Report

Posted 2 months ago

Hi R, Thanks for your lovely review, and happy birthday 🎉 We’re really glad to hear the ordering process was easy and your items arrived quickly. We hope you enjoy trying the products, especially as a birthday treat. Kind regards, grüum Team

Posted 2 months ago

“Everything is great but think you should state beforehand the amount that needs to be spent beforehand as it was frustrating having to go back and add stuff as I didn’t have enough money spent to process an order.”

Helpful Report

Posted 2 months ago

Hi Julia! Thank you for sharing your feedback. We’re glad you’re enjoying Gruum. We don’t have a minimum spend to place an order — you’re likely referring to the free delivery threshold. Orders can still go through below that amount, but delivery would be charged. If you have any issues when placing an order, please feel free to contact us at support@gruum.com and we’ll be happy to help. Kind regards, gruum Team

Posted 2 months ago

“Grumm has change my skin care and hair care game. Was always skeptical of shampoo bars, but since using them my hair has done a 180 in health. Less knots and tangling, cleaner for longer and smoother. I’ve been using gruum skincare for over a month now and have not had a single spot in that time, which is unheard of for me. It doesn’t pill and leaves my skin feeling soft. I used to get extremely dry skin even with moisturising everyday, but since using Gruum, my skin feels healthily and moist consistently.”

Helpful Report

Posted 2 months ago

Hi Maesie! Thank you so much for sharing your experience. We’re thrilled to hear Gruum has transformed your hair and skincare routine and that you’re seeing such great results. Your support means a lot to us. Kind regards, grüum Team

Posted 2 months ago

“Products are beautiful. Lovely aromatic smells, natural ingredients and lovely packaging. Just how skincare and hair care products should be. I’ve fallen in love with these products and im so happy I found Grüum. I will be a customer for life.”

Helpful Report

Posted 2 months ago

Hi Joanna! Thank you so much for your wonderful review! We’re thrilled to hear you’re enjoying our products. It’s lovely to know they’ve become such a favourite for you, and we really appreciate your kind words and support. Kind regards, grüum Team

Posted 2 months ago

“I love the Gruum products and they are reasonably priced they last very well and using the face brightening bar and facial moisturing bar is a real treat for the face.The body bars smell really nice too and do a great job of making you feel squeaky clean I used the face cream with sun protection every day.”

Helpful Report

Posted 2 months ago

Hi there! Thank you so much for your wonderful review! We’re delighted to hear how much you’re enjoying the products and that they’ve become part of your daily routine. It’s great to know the face brightening bar, facial moisturising bar, and SPF face cream are treating your skin so well, and that you’re loving the scents of the body bars too. 😊 Kind regards, grüum Team

Posted 2 months ago

“Lovely products, I've never been disappointed”

Helpful Report

Posted 2 months ago

Hi there! Thanks so much for your review. We’re glad you’re happy with Gruum products and that you’ve never been disappointed. Kind regards, grüum Team

Posted 2 months ago

“Excellent shampoo bar, leaves your hair very soft.”

Helpful Report

Posted 2 months ago

Hi there! Thanks so much for your review. We’re glad you’re happy with the grüum solid shampoo bar and that it leaves your hair soft. Kind regards, grüum Team

Posted 2 months ago

“Purchased an number of items from a specticism aspect. Found all good for health and other aspects. Recommend and value for money”

Helpful Report

Posted 2 months ago

Hi Gerard! Thanks so much for your review. We’re glad you’re happy with the items and that you find them good value for money. Kind regards, grüum Team

Posted 2 months ago

“Excellent products”

Helpful Report

Posted 2 months ago

Hi Carmen! Thanks so much for your lovely review. We’re delighted you’re enjoying grüum and our products. Kind regards, grüum Team

Posted 2 months ago

“love, LOVE, L O V E gruuuuum and all their wonderful products. I especially like their solid moisture bars, facial cleaners and solid shampoo bars - would recommend to ANYONE to try”

Helpful Report

Posted 2 months ago

Hi Jane! Thank you so much for your support! We really appreciate you taking the time to leave such a kind review. Ana grüum Team x

Posted 2 months ago

“I started using Gruum products less than a year ago and I fell in love with them. I'd never heard of Gruum before, but I'm glad I have now. I have exceptionally sensitive skin and I found it difficult to get products that didn't cause my skin to flair up. I am pleased to say that none of the Gruum products I have used have affected my skin. I love how it makes my skin feel clean and refreshed. The under eye treatment, it takes any puffiness away with a cool feeling. The facial serum feel amazing, like it's waking your face up for the day. There are many more that I could go on about, but suffice it to say I will be going back to Gruum for more. Thank you.”

Helpful Report

Posted 2 months ago

Hi Una! Thank you so much for your lovely and thoughtful feedback, we’re really grateful you took the time to share this with us. Ana grüum Team x

Posted 2 months ago

“everything i’ve tried from here is really good, i’ve got very sensitive eczema prone skin so was a bit of a risk trying them but so far no flare ups. can’t fault a thing the website is easy to navigate and took no time at all to be delivered unfortunately royal mail threw the package over my fence even though it was labelled fragile and it did slightly crack one of the bottles but luckily it is closer to the top so no oil leaks out unless it’s on its side”

Helpful Report

Posted 2 months ago

Hi Gabrielle, So wonderful to hear that everything you’ve tried works well for your sensitive eczema-prone skin. We’re sorry the delivery had a rough moment with Royal Mail—thanks for letting us know. If any bottles are damaged or leaking, we can arrange a replacement—just share your order number and which item, and we’ll sort it out. Kind regards, grüum Team

Posted 2 months ago

“The serum is great.”

Helpful Report

Posted 2 months ago

Hi Catherine! So glad to hear you are loving our product. Enjoy! Ana grüum Team x

Posted 2 months ago

Gruum is rated 4.7 based on 26,429 reviews