Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,685 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive and very small. Not worth the money. Not even worth the price of postage.”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We’re sorry to hear that the free gifta didn’t meet your expectations. We do try to make our terms and conditions as clear as possible, including the size of the items offered, and we apologize if this wasn’t fully clear at the time of your order. If you have any further questions or concerns, please don’t hesitate to reach out.

Posted 9 months ago

“I really liked the product I got from Gruum; it was my first order. It came on time and packed with care. The product was a face spray, which had a nice and fresh feeling when you used it. Gruum is a great independent company that deserves this good review for its excellent products”

Helpful Report

Posted 9 months ago

“I tried to place an order unsuccessfully for 4 days.”

Helpful Report

Posted 9 months ago

We’re really sorry to hear about the difficulty you had placing your order. We understand how frustrating that can be and apologize for the inconvenience. If you're still experiencing any issues or need assistance, please don’t hesitate to reach out to support@gruum.com, and we’ll be happy to help resolve it for you. Thanks for your patience, and we hope to assist you soon!

Posted 9 months ago

“This product was easy to order and arrived in good time.”

Helpful Report

Posted 9 months ago

“Great products, they also smell nice”

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Posted 9 months ago

“Excellent quality products. The soaps and face wash are fantastic”

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Posted 9 months ago

“Lovely clean products, kind to skin and the environment.”

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Posted 9 months ago

“I haven't used it, didn't want it, but was not given enough time to turn it down. It cost more in postage than another company's liop balm. I have undubscribed because the continual offers felt like nagging.”

Helpful Report

Posted 9 months ago

“Gentle face wash and reviving facial gel smell so fresh. Just need a tiny amount and leave the skin really soft. I'll be reordering for sure”

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Posted 9 months ago

“I love the style of bottles would be nice if boxed too. Make an ideal gift .”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We’re so glad to hear that you love the style of our bottles. We appreciate your suggestion about offering them in boxes, as we’re always looking for ways to improve the gifting experience. We’ll definitely pass your idea on to the team for consideration. Thanks again for sharing your thoughts!

Posted 9 months ago

“I have ordered a variety of products from Gruum and I have found them all effective except perhaps the cuticle stick which is a bit fiddly. I particularly like the face oil.”

Helpful Report

Posted 9 months ago

“Lovely fresh smell and cute little tester size”

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Posted 9 months ago

“grüum offers reliable, affordable skincare with a conscience – not quite luxury, but certainly a step up from the average high street brand.”

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Posted 9 months ago

“Fantastic products and so easy and quick to order from their website. Real quality from a fantastic company.”

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Posted 9 months ago

“First time trying Gruum and I wasn’t expecting anything like this. I cannot believe how amazing their home products. Smells so clean and fresh and they are planet friendly. No nasties. Love it.”

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Posted 9 months ago

“Always fab products, my favourite are the shampoo bars and the face wash”

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Posted 9 months ago

“Great quality products and exceptional value. Loved the free gift of a satin pillowcase too. The sunscreen is the only one I can use that doesn’t react with my sensitive skin. Highly recommend!”

Helpful Report

Posted 9 months ago

“I luckily was introduced to Gruum because of MyRewards from Vodafone and since then I have not regretted a single purchase, the products are all very easy to use and dont feel complicated like many other brands on the market. The wide variety is fantastic and I will always keep an eye for more good deals to come, thank you Gruum.”

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Posted 9 months ago

“Love all the products especially the roll on fragrance, so handy and convenient to carry. Smells unique and lovely! Sizes of air fragrance rather small.”

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Posted 9 months ago

“I've only recently found 'Gruum' and I delighted with the concept of using friendlier products, I'm trying to limit the amount of nasties I use. There products are really great, I would advise everyone to use more things like this, not just for the range, or your pocket, but also for the planet. I really love them.”

Helpful Report

Posted 9 months ago

Gruum is rated 4.7 based on 24,685 reviews