Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,609 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,609 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 13th January 2026

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely products, fast delivery!”

Helpful Report

Posted 2 months ago

“Great company. We have been lucky enough to win some of their products and they always smell lovely and do exactly what they say they will.”

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Posted 2 months ago

“Also never arrived. Stupid. Won't be ordering again. Don't recommend”

Helpful Report

Posted 2 months ago

Hi there, Thanks for letting us know, and we’re really sorry to hear your order hasn’t arrived. We’ve reached out to you privately via email to get this sorted as quickly as possible. Warm regards, Andrea – team grüum

Posted 2 months ago

“Lovely products, i brought the sleep set! The oil to put on your pulse points has really improved my sleep! Highly recommend with fast delivery”

Helpful Report

Posted 2 months ago

“Lovely products that last for ages. I particularly like the shampoo bars and conditioners. Very little needed to work up a lather or condition the hair. No plastic either, although you do need the little insert for the tins, if you use them, to stop the bar sticking. Great for travel. Small, neat, no liquid.”

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Posted 2 months ago

“I do not see the logic of launching a company with a name you anticipate nobody will know how to pronounce so therefore have to write (pronounced xxxxx) next to it in correspondence. Why not call it Groom to begin with? I also don't see the point of offering a bundle and then substituting products. I use our leisure centre daily as it is walking distance from home. I want to reduce plastic use so I have returned to tablets of soap. I thought this company might offer a solution but sadly not.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your thoughts. We appreciate your feedback on our name — it’s inspired by Scandinavian simplicity and design, and we include the pronunciation to make it easier for everyone. Regarding bundles, on rare occasions when an item is unavailable, we provide a carefully selected alternative so customers still receive a complete set. We understand this isn’t always ideal and your comments will help us improve. We’ll continue to explore ways to offer solutions that meet different needs. Warm regards, Andrea – team grüum

Posted 2 months ago

“Fabulous products- lovely scents and packaging eco friendly- love this company”

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Posted 2 months ago

“I really love your products its soo good on my face. I'd definitely buy it again. Thanks a lot.”

Helpful Report

Posted 2 months ago

“Won from McDonald's and still had to pay shipping, that aside the product was fine, nothing overly special but don't think I'd justify the prices personally.”

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Posted 2 months ago

Hi Liam, Thank you for sharing your thoughts. The McDonald’s promotion covers the cost of the products, with just the postage to pay. We’re glad to hear you found the product to be fine, and we appreciate your feedback regarding pricing — it helps us understand our customers’ perspectives. Warm regards, Andrea – team grüum

Posted 2 months ago

“I cannot recommend the gruum range of body bars enough. So good for travelling without shower gels and leave your skin feeling genuinely moisturised. Fantastic fragrance too.”

Helpful Report

Posted 2 months ago

“I really love the exfoliating face wash I ordered. I am very much into my natural products, but had never heard of gruum before until I purchased something else and this came up for me have as a gift. Thank you very much as it is wonderful! It leaves my skin silky smooth and well exfoliated and doesn’t irritate my skin as I have very sensitive skin as it is. I highly recommend this product and will be trying out other gruum products in the near future. It also arrived very quickly and came well packaged and delivery was very smooth running Thanks again Kate”

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Posted 2 months ago

“Not worth the money. Two tiny products.”

Helpful Report

Posted 2 months ago

Hi Matt, Thank you for sharing your thoughts. The products in our bundles are concentrated, so while they may be smaller in size, they can be used for longer than standard products. The size and weight of each item are also shown at checkout, so you can see exactly what’s included before ordering. We really appreciate you giving grüum a try and taking the time to provide feedback. Warm regards, Andrea – team grüum

Posted 2 months ago

“Won the McDonalds gift set and it never even turned up after paying postage.0”

Helpful Report

Posted 2 months ago

“Make things bigger different scents as well and maybe look at body exfoliation things as well and push to get yourselves in a retail store I really liked the little soaps unfortunately I never got the bottle I originally chose but the soap was a nice surprise for a substitute keep it up”

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Posted 2 months ago

“The face soap leaves my face feeling smooth .”

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Posted 2 months ago

“The glyde shave oil which I’ve got sent to me on a promotion has totally transformed my shave. I would highly recommend to anyone. It’s absolutely amazing on sensitive skin and I will be using forever and ever. Grüum is a great company with quality products and will be trying out more and more men’s products. The products are at a reasonable price as well. A great company.”

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Posted 2 months ago

“Order never arrived!”

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Posted 2 months ago

Hi Shaher, Thanks for getting in touch. We can see you’re already in contact with our support team, and they’ll continue assisting you to ensure your order reaches you as soon as possible. Warm regards, Andrea – team grüum

Posted 2 months ago

“Don’t waste your money . 0 stars if I could give them!”

Helpful Report

Posted 2 months ago

Hi Erika, Thank you for sharing your feedback. We’re sorry to hear that your experience with grüum wasn’t what you hoped for. We’d love the chance to help and make things right — please feel free to reach out to us at support@gruum.com so we can assist you further. Warm regards, Andrea – team grüum

Posted 2 months ago

“The gruum products i got was excellant was very easy to use their website and order to my home address. They all easy to use as give instructions what each product is for. Example hand,face,hair. With my skin thou i need cream after use of them as i think they have a bit to much oil in the products but every skin is different. I only letting you how got on.”

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Posted 2 months ago

“Love the sensitive skin moisturizer Not so keen on the soap bar( just personal preference but it leaves skin so soft . Have been looking at other products”

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Posted 2 months ago

Gruum is rated 4.7 based on 24,609 reviews