Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,850 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,850 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was given a voucher for this company and so had a look at their website. I came across the roll on fragrance, Santorini Summer. I love the Bergamont notes a beautiful fragrance in a handy size. A few rolls on the pulse and wrist is lovely.”

Helpful Report

Posted 2 months ago

Hi there, We appreciate your positive feedback, thank you for your support!

Posted 2 months ago

“Lovely products at affordable prices! Didn't disappoint!”

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Posted 2 months ago

Hi there, Thank you so much for the 5 stars! We’re truly grateful for your support. 🧡 Kind regards, Team grüum

Posted 2 months ago

“Great stuff at a great price. Their shaving cream is one of the best I've come across.”

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Posted 2 months ago

Hi Jack, Thank you so much for your lovely review and for supporting grüum — it truly means a lot to us. 🧡 Kind regards, Team grüum

Posted 2 months ago

“This company is so easy to order from and delivery is quick. They come in nice boxes and a little card to say thank you. A small bisness that puts there all into there products and cares about there customer reviews.”

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Posted 2 months ago

Hi Rachael, Thanks so much for taking the time to leave such a lovely review! We’re really pleased to hear you’ve had a great experience with ordering and delivery, and that you enjoy the packaging and little thank-you touches. Your kind words mean a lot to the team. Warm Regards, Andrea - team grüum

Posted 2 months ago

“I was introduced to your company through a win on the Vodafone app, I bought a perfume oil, I am so pleased with it as sprays set off my Hayfever, the oil doesn't! I would love to continue with you, however your prices are out of my league.”

Helpful Report

Posted 2 months ago

Hi Claire, Thanks so much for taking the time to leave a review! We’re really pleased to hear you’re enjoying the perfume oil and that it’s been a good alternative for you. It’s great to know it’s working well alongside your sensitivities. We completely understand your feedback around pricing and really appreciate you sharing your thoughts with us. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Love the factor 50 face sun cream. Easily absorbed and lasts a long time. The reed diffuser smells lovely too. Another product purchased was the roll on perfume. Perfect for my handbag and smells great.”

Helpful Report

Posted 2 months ago

Hi Penny, Thanks so much for taking the time to leave a review! We’re really pleased to hear you’re enjoying the SPF50 face sun cream and that it absorbs well and lasts, and it’s great to know you’re also loving the reed diffuser and roll-on perfume for everyday use and on-the-go. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Delivery was very prompt and I love the shampoo and conditioner I ordered. I've been using your bar products for several years now and love them. They work well on my hair, are great for the planet and very convenient when travelling.”

Helpful Report

Posted 2 months ago

Hi there, We really appreciate you taking the time to leave this review — it truly means a lot to us! 🧡 Kind regards, Team grüum

Posted 2 months ago

“Gruum is the new Lush but not as expensive wonderful scents and facial oils well worth the money highly recommend”

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Posted 2 months ago

Hi there, Thank you so much for your lovely review and for supporting grüum — it truly means a lot to us. 🧡 Kind regards, Team grüum

Posted 2 months ago

“It's very nice, appears to be good quality and smells nice although the fragrance doesn't last too long.”

Helpful Report

Posted 2 months ago

Hi Adrian, Thanks for getting in touch, and I’m really sorry to hear about your experience. We’ve already reached out to you previously regarding this, but we didn’t receive a response. We’ve now contacted you again so we can get this fully resolved for you as quickly as possible. Please get back to us when you can and we’ll be happy to sort this out. Warm Regards, Andrea - team grüum

Posted 2 months ago

“The brand does seem more 'nature based' than mass market. I made a couple of orders with them and both were delivered quickly. However, two products I ordered were disappointing: the 'non greasy' face spf is heavy, makes my skin greesy, and starts smelling after a while and after mixing with sweat (I also applied it on my neck and upper chest). I would not apply it on my body, let alone face. The spf lip balm is also not suitable for me - it has a strange texture of a heavy white substance which is not a great look on the lips... Quite disappointed as these two products were the reason I made my last order. I'm happy with their face wash but not enough to use the brand as my go-to place for cosmetics.”

Helpful Report

Posted 2 months ago

Hi Svitlana, Thanks for taking the time to leave such detailed feedback. We’re really sorry to hear that the SPF face product and SPF lip balm didn’t meet your expectations, especially as they were the reason for your recent order. We completely understand your disappointment regarding the texture, finish, and scent you experienced. Your comments are really valuable and will be passed on to our product team for review. We’re glad to hear you’ve had a better experience with the face wash, but we appreciate that overall the range hasn’t fully worked for you on this occasion. Warm Regards, Andrea - team grüum

Posted 2 months ago

“I am the barber shoreham by sea westsussex l like the product so much it’s the best so far l use also l recommend every single my clients and my team”

Helpful Report

Posted 2 months ago

Hi Kemal, We really appreciate you taking the time to leave this review — it truly means a lot to us! 🧡 Kind regards, Team grüum

Posted 2 months ago

“Gruum produces some really nice products. I never have an issue with the effects it leaves on my skin. Many products will use nasty’s but you can see from results how good for skin this is.”

Helpful Report

Posted 2 months ago

Hi, Thanks so much for taking the time to leave a review! We’re really pleased to hear you’re enjoying the products and that they’re working well for your skin. It’s great to know you’re happy with the results. Warm Regards, Andrea - team grüum

Posted 2 months ago

“I recieved my order package quite quickly throough the post and it was small so it fit through the letter box. I have used 2 of 3 products in there. I do like the smell and the feel of the sun cream, it’s not overly oily and doesn’t have a white cast so I will be using that again. It’s also small which is perfect for top ups when you’re you’re out and about. The spf lip conditioner however is quite the opposite, it smells like rancid oil, there is a significant white cast from application and it doesn’t feel nice to wear and doesn’t keep my lips hydrated at all. I was really looking forward to trying the lip balm because I’d never seen it before and because I’m on the hunt for a reliable one which keeps my lips hydrated but wasn’t a fan of the spf conditioner. The packaging of the conditioner is nice, roller ball top for application is easy and the casing is is glass which I appreciate.”

Helpful Report

Posted 2 months ago

Hi, Thanks for taking the time to share such detailed feedback — we really appreciate it. We’re so pleased to hear you’re enjoying the SPF sunscreen, especially the texture, finish, and convenient size for on-the-go use. We’re really sorry to hear the SPF lip conditioner didn’t meet your expectations, particularly regarding the scent, texture, and hydration performance. That’s not the experience we’d want you to have, and we completely understand given you were looking forward to trying it. It’s also helpful to hear your thoughts on the packaging and application, and we’ll make sure this is shared with our product team. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Always brilliant”

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Posted 2 months ago

Hi there, Thank you so much for the 5 stars! We’re truly grateful for your support. 🧡 Kind regards, Team grüum

Posted 2 months ago

“Love the products, very happy with my purchases. Online ordering was very easy to do. Would definitely recommend Gruum.”

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Posted 2 months ago

Hi Lesley, We really appreciate you taking the time to leave this review — it truly means a lot to us! 🧡 Kind regards, Team grüum

Posted 2 months ago

“I got a free product roll on fragrance through Vodafone just paid postage I like the smell”

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Posted 2 months ago

Hi Leonard, Thank you so much for your lovely review and for supporting grüum — it truly means a lot to us. 🧡 Kind regards, Team grüum

Posted 2 months ago

“Had a mixture of items, shampoo soap bar, son loves. Face oil, so silky smoothe and hydrating. Deodorant stick, amazing fragrance and handy carton. 50+ uv face suncream, lovely texture and no greasy. Amazing products and delivery was very quick”

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Posted 2 months ago

Hi Joanna, We really appreciate you taking the time to leave this review — it truly means a lot to us! 🧡 Kind regards, Team grüum

Posted 2 months ago

“Great products!!”

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Posted 2 months ago

Hi Bogdan, We really appreciate you taking the time to leave this review — it truly means a lot to us! 🧡 Kind regards, Team grüum

Posted 2 months ago

“Brilliant sunscreen moisturiser iut of the trio. The moisturising bar is good. The lip treatment is amazing. I highly recommend this brand”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your lovely review and for supporting grüum — it truly means a lot to us. 🧡 Kind regards, Team grüum

Posted 2 months ago

“Product is ok but please be aware when you do the free offer through Vodafone , 1 . It’s not free I had to pay £4.75p for postage and here’s the best part when the package arrived I was shocked on how small the product was I mean it was minute (very small , ) it would of not cost £4.75p to post the product I doubt if it cost more than £1 to post , so please be aware of how much product you get when you do the free trail , sad times”

Helpful Report

Posted 2 months ago

Hi Darren, Thanks for taking the time to leave a review and for your feedback. Just to clarify, the Vodafone offer is a free set, with only the postage and packaging fee covering delivery. Our products are also highly concentrated, so only a small amount is needed per use, meaning they are designed to last for a long time. We really appreciate you sharing your thoughts and will pass your comments on to the team. Warm Regards, Andrea - team grüum

Posted 2 months ago

Gruum is rated 4.7 based on 26,850 reviews