Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,882 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,882 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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322

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are wonderful for skin.Never had a problem with any of them!Not overpriced, British company and simple packaging.”

Helpful Report

Posted 2 months ago

Hi Julie, Thank you for your kind words! We’re delighted to hear that our products have worked well for your skin and that you appreciate our approach to pricing, packaging, and being a British company. Your feedback truly means a lot to us! Kind regards, Team Grüum

Posted 2 months ago

“It never arrived 😔”

Helpful Report

Posted 2 months ago

Dear Guy, Thank you for your message. We’re very sorry to hear that your order hasn’t arrived. We have contacted you directly so we can resolve this as quickly as possible and ensure your order reaches you. Kind regards, Team grüum ✨

Posted 2 months ago

“This was a nice purchase I gambled and came out on the good side I will be having a look at the other items to see what else is on offer”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your kind words! We’re glad you enjoyed your purchase and that it felt like a good gamble. We’ll be here when you want to explore more items on offer. Kind regards, Team Grüum

Posted 2 months ago

“Great quality products. Great scents. Great sales prices. Well packaged. Delivered on time.”

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Posted 2 months ago

Hi Rangimarie, Thank you for your wonderful feedback! We’re thrilled to hear you’re enjoying the quality, scents, and service. Your kind words truly mean a lot to us! Kind regards, Team Grüum

Posted 2 months ago

“Healthy products, good for your skin, hair and the environment. Reasonable prices. Delivered at your home.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your lovely review! We’re thrilled you’re enjoying our healthy products, and that they’re good for your skin, hair, and the environment, with reasonable prices and convenient delivery. Kind regards, Team Grüum

Posted 2 months ago

“I have used different products and found all of them better than brands.”

Helpful Report

Posted 2 months ago

Hi sulman, Thank you so much for your kind words! We’re delighted to hear that our products stand out and have impressed you more than other brands. Your feedback truly means a lot to us! 💛 Kind regards, Grüum Team

Posted 2 months ago

“Great products, the soaps are ideal for travelling. The luxurious hand cream Heal & hydrate with Shea butter & Argan oil is my favourite”

Helpful Report

Posted 2 months ago

Hi Deborah, Thank you so much for your wonderful review! We’re delighted the soaps are great for travelling and that Heal & Hydrate with Shea butter & Argan oil is your favourite. Your feedback truly means a lot to us! Kind regards, Team Grüum

Posted 2 months ago

“I am enjoying my pulse point rollers very much, especially the Inner Calm one. Very good formula, too.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your thoughtful review! We’re thrilled you’re enjoying the Pulse Point Roller Ball, especially Inner Calm, and that you’re happy with the formula. Your feedback means a lot to us! Kind regards, Grüum Team

Posted 2 months ago

“Found these products from a PMP offer which I had to pay the postage. That was the first time, the second time I ordered more! The foot cream, WOW! The vitamin C serum, oh my word!! Have gifted some items to my friend for her birthday too! Easy to order, great delivery times through Royal Mail. Oh and the hand cream, just smells delightful and hydrates perfectly! Give it a try, I have fallen in love! ❤️”

Helpful Report

Posted 2 months ago

Hi Jane, Thank you so much for your lovely review! We’re thrilled you’ve enjoyed the foot cream, vitamin C serum, and hand cream, and that the delivery and ordering process worked well for you. It means a lot to us that you’ve shared them with friends too. Kind regards, Team Grüum

Posted 2 months ago

“Amazing soaps! I use them for shower and enjoyed them.”

Helpful Report

Posted 2 months ago

Hi Hilal, Thank you so much for your kind words! We’re thrilled to hear you’re enjoying our soaps, and your feedback truly means a lot to us. 💛 Grümm Team

Posted 2 months ago

“Love the products. The shampoo bar makes your hair feel lovely and it's perfect for hand luggage when travelling . The face wash bar cleans your face without drying your skin out. Highly recommend.”

Helpful Report

Posted 2 months ago

Hi Kathleen, Thank you for your wonderful 5/5 review! We’re delighted to hear our shampoo and face wash bars are working so well for you, and that they’re handy for travel. Your kind words mean a lot to us. Kind regards, Team Grüum

Posted 2 months ago

“Everything I have purchaesd , everything that I have used from Gruum has been first class. I continue to use the lovely bath products , and buy them as gifts. No product has ever let me down. Thank you Gruum.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your fantastic 5/5 review! We’re thrilled to hear you’re happy with everything you’ve purchased and that our bath products make great gifts too. Your kind words mean a lot to us. Kind regards, Team Grüum

Posted 2 months ago

“I really enjoyed these products, say what it's on the tin. Great smell and excellent value. Love your products.”

Helpful Report

Posted 2 months ago

Hi Lynn, Thank you for your wonderful feedback! We’re so glad to hear you’re enjoying the products, their scent, and the value they offer. Your support means a lot to us! Kind regards, Grüum Team

Posted 2 months ago

“Love everything that Gruum produce. However, I find the scent in some products (soap bars, candles) can dissipate rather quickly. Even if used on a daily basis the soap bars, for instance, take on a stale, cheap (think public lavatory) smell. I can't be the only person who discards them before they are used up. This makes these items more expensive, in the long term, than more commercial products. Being very 'eco' is a good thing. But not when it wastes my money! Shampoo and conditioner bars are excellent.”

Helpful Report

Posted 2 months ago

Hi Janice, Thank you for your honest feedback! We’re glad to hear you’re enjoying our shampoo and conditioner bars. We appreciate your thoughts on the scent of some of our soap bars and candles. We mostly use natural ingredients, which can sometimes mean the fragrance is more subtle or changes over time. Your feedback is valuable and helps us consider ways to improve the experience while keeping our products eco-friendly. Kind regards, Grüum Team

Posted 2 months ago

“Great product. Love the shampoo and conditioner bar. I have psoriasis on my scalp and this doesn't irritate my scalp at all.”

Helpful Report

Posted 2 months ago

Hi Travis, Thank you for your feedback! We’re so glad to hear that our shampoo and conditioner bars are gentle on your scalp and working well for you, especially with psoriasis. Kind regards, Grüum Team

Posted 2 months ago

“Easy to order, seamless delivery, lovely packaging”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your lovely review! We’re thrilled you found ordering easy, delivery seamless, and packaging lovely. We’ll pass your kind words to the team. Kind regards, Grüum Team

Posted 2 months ago

“I ordered the Grüum Calming Set expecting great results because the ingredients listed in the cosmetics sounded really promising. Unfortunately, my experience was very disappointing. The calming mist irritated my skin to the point that I couldn’t continue using it. Instead of soothing my skin, it caused discomfort, which was the opposite of what I expected from a product marketed as calming. On top of that, the shower gel arrived in scratched packaging, and the containers used to store the liquids feel quite cheap. The overall presentation and quality of the packaging did not match the expectations set by the brand. Overall, I’m an unhappy customer and it will take a lot of convincing for me to consider ordering other products from this company in the future. A real shame.”

Helpful Report

Posted 2 months ago

Dear Anna, Thank you for taking the time to share your feedback with us. We are very sorry to hear that your experience with the grüum Calming Set did not meet your expectations. We are particularly sorry to learn that the calming mist caused irritation to your skin. Our products are formulated with gentle ingredients and are designed to suit a wide range of skin types, but we do understand that individual sensitivities can sometimes occur. Your comfort and safety are very important to us, so we are truly sorry that this product did not work well for you. We are also sorry to hear that the shower gel arrived with scratched packaging and that the overall presentation did not meet the standard you expected. This is certainly not the experience we want our customers to have, and your feedback will be shared with our team so we can review both the product and packaging. Please do contact our support team so we can look into this further and assist you directly. We would very much like the opportunity to help and review your experience in more detail. Thank you again for your honest feedback. Kind regards, Team grüum ✨

Posted 2 months ago

“Brilliant products, brilliant service too! Highly recommend all the products especially the, hydrating face cream, shampoo and conditioner bars. What I would like is a tin with a big C and big S on, for when i'm in the bath with no glasses on so I can see which bar is which when washung my hair.”

Helpful Report

Posted 2 months ago

Hi Charlotte, Thank you so much for your wonderful feedback! We’re thrilled to hear you’re enjoying both our products and service, and that the hydrating face cream, shampoo, and conditioner bars are your favourites. We love your idea about a tin with a big “C” and “S”—to make it easier, you can get in touch with support@gruum.com and we’ll provide stickers to apply on the tins. Kind regards, Grüum Team

Posted 2 months ago

“I order the pulse point roller, which is really nice. I like the smell, it's fresh. Easy to use and convenient to take it out for use.”

Helpful Report

Posted 2 months ago

Hi Wing, Thank you for your feedback! We’re glad you’re enjoying the pulse point roller—the fresh scent, ease of use, and its portability. Kind regards, Grüum Team

Posted 2 months ago

“Decent products that are unique and appear to be ethically produced. Good to shop with a unique British company!”

Helpful Report

Posted 2 months ago

Hi John, Thank you for your feedback! We’re glad you appreciate the uniqueness and ethical approach of our products, and it means a lot to hear you enjoy supporting a British company. Kind regards, Grüum Team

Posted 2 months ago

Gruum is rated 4.7 based on 25,882 reviews