Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,615 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,615 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

Write Your review

Tell us how Gruum made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gruum 5 star review on 13th January 2026

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The face soap leaves my face feeling smooth .”

Helpful Report

Posted 2 months ago

“The glyde shave oil which I’ve got sent to me on a promotion has totally transformed my shave. I would highly recommend to anyone. It’s absolutely amazing on sensitive skin and I will be using forever and ever. Grüum is a great company with quality products and will be trying out more and more men’s products. The products are at a reasonable price as well. A great company.”

Helpful Report

Posted 2 months ago

“Order never arrived!”

Helpful Report

Posted 2 months ago

Hi Shaher, Thanks for getting in touch. We can see you’re already in contact with our support team, and they’ll continue assisting you to ensure your order reaches you as soon as possible. Warm regards, Andrea – team grüum

Posted 2 months ago

“Don’t waste your money . 0 stars if I could give them!”

Helpful Report

Posted 2 months ago

Hi Erika, Thank you for sharing your feedback. We’re sorry to hear that your experience with grüum wasn’t what you hoped for. We’d love the chance to help and make things right — please feel free to reach out to us at support@gruum.com so we can assist you further. Warm regards, Andrea – team grüum

Posted 2 months ago

“The gruum products i got was excellant was very easy to use their website and order to my home address. They all easy to use as give instructions what each product is for. Example hand,face,hair. With my skin thou i need cream after use of them as i think they have a bit to much oil in the products but every skin is different. I only letting you how got on.”

Helpful Report

Posted 2 months ago

“Love the sensitive skin moisturizer Not so keen on the soap bar( just personal preference but it leaves skin so soft . Have been looking at other products”

Helpful Report

Posted 2 months ago

“Great products and nicely packaged, very helpful team will deffinatly be ordering again.”

Helpful Report

Posted 2 months ago

“Best sunscreen I’ve ever used I’m currently in Curaçao in the Caribbean. The sun is shining and the temperature is in the mid 30s (degrees c). This is day 7 and I’ve been using the factor 30 cream for my body and also the factor 30 face cream. They are both amazing and I’ve developed a beautiful tan without a hint of redness or soreness. Highly recommend this product.”

Helpful Report

Posted 2 months ago

“Never arrived”

Helpful Report

Posted 2 months ago

Hi there, Thanks for letting us know, and we’re really sorry to hear your order hasn’t arrived. We’ve reached out to you privately via email to get this sorted as quickly as possible. Warm regards, Andrea – team grüum

Posted 2 months ago

“I usually use Loreal products from savers or another high street shop.After using the Gruum products they were good for my face,hands and body.I won the Gruum products via Mcdonalds monopoly but would use again as they are good products and the delivery was quicker than expected”

Helpful Report

Posted 2 months ago

“Ordered the bundle following winning through the McDonald's promotion. Had to pay postage which turned out to be more than I would have been willing to pay for the products in the shop. Couple of TINY bottles turned up which where completely different to the bundle selected on the website. Absolute scam, products weren't even that great.”

Helpful Report

Posted 2 months ago

Hi James, Thanks for your feedback and for taking part in our McDonald’s promotion. The complimentary bundle includes a selection of our products, with just the postage cost to pay. The size and weight of each item are shown at checkout, so you can see exactly what’s included before completing your order. We hope you enjoyed trying out the products, and we really appreciate you giving grüum a go. Warm regards, Andrea – team grüum

Posted 2 months ago

“Nice and smooth odourless cream.”

Helpful Report

Posted 2 months ago

“I've ordered quite a few things from here now and everything i got has been absolutely amazing, it smells so good and delivered fast.”

Helpful Report

Posted 2 months ago

“I wouldn’t knowI never received my parcel :(”

Helpful Report

Posted 2 months ago

Hi Laila, Thanks for letting us know, and we’re really sorry to hear your order hasn’t arrived. We’ve reached out to you privately via email to get this sorted as quickly as possible. Warm regards, Andrea – team grüum

Posted 2 months ago

“It's great that I found eco-friendly cosmetics that are starting to restore my damaged hair and skin. I highly recommend it ❤️☺️”

Gruum 5 star review on 7th November 2025

Helpful Report

Posted 2 months ago

“Big disappointment. Ordered a bundle with a few items in . When I received it all items had been replaced with something completely different, with a note saying sorry your items have been replaced with others. I wanted what I ordered not something completely different. I am new to ordering in this website and first impression matter. Safe to say it has there been the worse first impression out of any company I’ve ordered from so I will not be ordering from here again as who knows what they’ll replace my items with. If they can’t supply the items don’t offer them in the first place”

Helpful Report

Posted 2 months ago

Hi there, We’re really sorry to hear about your experience — that’s absolutely not the first impression we want to give. On the rare occasion that an item is out of stock, we do sometimes send a suitable alternative so there’s no delay to your order, but we completely understand that this isn’t always ideal. Please could you reach out to us at support@gruum.com so we can look into this for you and make things right? Warm regards, Andrea – team grüum

Posted 2 months ago

“I’ve been using the grüum face cream and soap bar for a while now and I’m really impressed.”

Helpful Report

Posted 2 months ago

“The products are a good, small but enough product. The packaging on the items are simple, efficient and chill, not overdone. I got the calming spray which smelt lovely but unsure if it truly was worth it, the oil wasn't for me, it was too sticky, oily (idk its oil lol but it didn't seem to go away) but i could have put too much on possibly, i used it once and stopped. I haven't used the bar yet. I give 4 stars for the values of the company, the packaging and the fact the products aren't bad, they just weren't for me but I'd always be happy to come back and try more of their products that might be a better fit for my skin. Would still recommend!!”

Helpful Report

Posted 2 months ago

“Haven’t received my order and i ordered it almost a month ago so not sure what happened there”

Helpful Report

Posted 2 months ago

Hi Divine, Thank you for your feedback. We’re so sorry to hear that your order hasn’t arrived yet. We’ve reached out to you via email so that we can look into this and resolve it for you as quickly as possible. Kind regards, Team grüum

Posted 2 months ago

“Products smell great really enjoying using them, i’m really sad because one of my products the face oil leaked on the way here and i couldn’t use it.”

Helpful Report

Posted 2 months ago

Gruum is rated 4.7 based on 24,615 reviews