Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,591 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,591 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 13th January 2026

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products at reasonable prices. Love solid shampoo and conditioner as it lasts long, takes up less space and feels better for the environment without all the plastic. Great service - quick shipping and good communication. Will continue to use Grum for the above reasons.”

Helpful Report

Posted 4 weeks ago

“A good range of innovative products at reasonable prices. Just keep an eye out for sales as it’s rare to buy full price”

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Posted 1 month ago

“Nice :)))))))))))”

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Posted 1 month ago

“I was very disappointed im afraid with your products! The candles in the boxes don't burn to their full existent as the container provided Is too big,so once you blow the candle out you can not re light again! Sorry buy very poor for the money which I don't have to waste.”

Helpful Report

Posted 1 month ago

Hi Josephine, Thank you for taking the time to share your experience. We’re sorry to hear the candles didn’t meet your expectations. Candle performance can vary depending on burn time and wick positioning, and we always recommend allowing the wax to melt evenly on first use. If you’d like us to look into this further or offer some guidance, please feel free to reach out to us at support@gruum.com and we’ll be happy to help. Warm regards, Andrea – team grüum

Posted 4 weeks ago

“Beautiful came quick nice pagaging and doesnt effect my skin like most products”

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Posted 1 month ago

“It's very easy to place an order. Each product variety is nicely presented in photos. There's a lot of choice.”

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Posted 1 month ago

“I’m a big fan of their coconut shampoo puk and their large bag of wonky soap rejects. Who cares if they don’t look perfect! 🤩”

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Posted 1 month ago

“I've never received it.”

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Posted 1 month ago

Hi Grant, Thank you for taking the time to leave a review. We’ve reached out to you privately to help look into this and get everything resolved for you. Warm regards, Andrea – team grüum

Posted 4 weeks ago

“The candle set and room sprays smell absolutely incredible, and their rich scent means a little truly goes a long way. My mum and I each bought two sets after seeing the candle offer in Martin Lewis’s email, and we were so impressed that we immediately picked up the room spray set as well. Nothing else we’ve tried even comes close—these are easily the best candles and room sprays we’ve used, and we’ve tried many. The packaging is also gorgeous, making the whole experience feel premium. Highly recommend!”

Helpful Report

Posted 1 month ago

“Great products and great price. 5 star for sure”

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Posted 1 month ago

“Did not turn up”

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Posted 1 month ago

“Parcel came promptly and we'll packaged. It is a Christmas present and hasn't been opened yet.”

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Posted 1 month ago

“Purchased through a free sample trial. I've been using the facial serum, under eye roller and lip conditioner and I'm really impressed so far. The bottles/rollers feel expensive and well produced and definitely feels like you're getting more for your money as well as good skin care!”

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Posted 1 month ago

“Super produkt”

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Posted 1 month ago

“Loved my order But just wished the fragrance of each candle lasted longer I’ve tried them all & unfortunately I don’t think they are that great for the money I did find the reed more efficient Would recommend though for people to try Just in my opinion I’d like them to last at least a day ?”

Helpful Report

Posted 1 month ago

“Love all the products ive been fortunate to have recieved as gifts. I now always check for offers. Purchased a few via a well known link and these have made great Xmas stocking 🎁. Fresh, smells, easy ordering and delivery info perfect🎅”

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Posted 1 month ago

“Really good site with excellent quality products. Delivery was a bit slower than I would have liked but overall very pleased. Thank you”

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Posted 1 month ago

“Good prices for good products.”

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Posted 1 month ago

“I'm loving the products so far but not 100% sure how they differentiate with other similar products in the market in terms of results. I will continue using them though until they are finished.”

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Posted 1 month ago

Hi there, Thank you so much for sharing your thoughts! We’re delighted to hear you’re enjoying the products so far. Our formulations focus on natural, skin-loving ingredients designed to support healthy skin while being gentle and effective. We love hearing from customers as they explore the full benefits, so please do keep us updated on your experience as you continue using them! If you have any questions or would like more information, feel free to reach out at support@gruum.com. Warm regards, Andrea – team grüum

Posted 1 month ago

“I was very disappointed with my product, it was so tiny and did not look worth the money, even more so as it was a present for a very dear friend. In addition, the delivery delay was appalling, it took weeks to arrive and only after many, many chase ups and threats to cancel my order. All very disappointing. Roy, Dunstable, Bedfrodshire. 11 Dec. 2025”

Helpful Report

Posted 1 month ago

Hi Roy, Thank you for sharing your experience with us. We appreciate your feedback about the product size and delivery timing, as it helps us continue to improve our offerings. If you’d like to discuss this further or explore options for your order, please feel free to contact us at support@gruum.com — we’re always happy to help. Warm regards, Andrea – team grüum

Posted 1 month ago

Gruum is rated 4.7 based on 24,591 reviews