Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,586 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,586 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yeah happy with items I got from you, they were delivered in good time. No problems. I’ll be back. Thanks. Donna”

Helpful Report

Posted 4 weeks ago

“Products good but company will hound you with marketing emails even if you unsubscribe. Ironically the sent me this invite to review after my fourth unsubscribe from all emails!”

Helpful Report

Posted 4 weeks ago

Hi Mr Bagley, Thank you for your feedback. We’ve reached out to you privately to help resolve the issue with our marketing emails and ensure you no longer receive unwanted messages. Warm regards, Andrea – team grüum

Posted 4 weeks ago

“Excellent product and great value service. I have used their shampoo bar and you can feel the difference. It feels great that I have received a personal email from one on the founders. I highly recommend them.”

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Posted 4 weeks ago

“Love all the products I have tried so far and will continue to use.”

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Posted 4 weeks ago

“I really like the Scandi website feel and the few smooth steps it takes to order items. The products arrive quickly and beautifully, artisanally presented. I particularly like using the activated charcoal face wash.”

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Posted 4 weeks ago

“Would love if you could make the hair conditioner frothy like the shampoo”

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Posted 4 weeks ago

“Excellent value for money. Great quality items, from skin care to home fragrances. Fantastic bundle sets too.”

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Posted 4 weeks ago

“Love all the soaps I ordered so natural and good for your skin no harmful ingredients.”

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Posted 4 weeks ago

“I love all grüum products and happy they are based fairly local to me. Delivery is always brilliant and customer service is great. Love the solid hair products. No waste and unnecessary packaging. The face products are great too. Keep up the good work”

Helpful Report

Posted 4 weeks ago

“I bought the deodorant and am really happy with it. I wasn’t sure how I’d get in moving from aerosol but Gruum is great…it isn’t sticky, and lasts all day/evening! Highly recommend!”

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Posted 4 weeks ago

“Easy to order and quick to arrive. Products are great quality.”

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Posted 4 weeks ago

“It’s really Rubbish products.i am not going to suggest any one I bought some product I can’t use that u just bin it I lost my £15.if you able to refund my money”

Helpful Report

Posted 4 weeks ago

Hi George, Thank you for your message. We’re sorry to hear that the products didn’t meet your expectations. Please could you email us at support@gruum.com with your order details so we can look into this further and see how we can help? Warm regards, Andrea – team grüum

Posted 4 weeks ago

“Love gruum, still trying different items at the moment but not found anything i dislike yet. Favourite things are room fragrances, gorgeous, sleep mist and exfoliating foot bar”

Helpful Report

Posted 4 weeks ago

“Never received the order. It has been more than a month now.”

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Posted 4 weeks ago

Hi Max, Thank you for your review. We’ve reached out to you privately to help investigate your order and ensure it’s resolved as quickly as possible. Warm regards, Andrea – team grüum

Posted 4 weeks ago

“Swift easy process,quickdelivery. Prices were fine, would buy again”

Helpful Report

Posted 4 weeks ago

“Great products at reasonable prices. Love solid shampoo and conditioner as it lasts long, takes up less space and feels better for the environment without all the plastic. Great service - quick shipping and good communication. Will continue to use Grum for the above reasons.”

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Posted 4 weeks ago

“A good range of innovative products at reasonable prices. Just keep an eye out for sales as it’s rare to buy full price”

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Posted 4 weeks ago

“Nice :)))))))))))”

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Posted 4 weeks ago

“I was very disappointed im afraid with your products! The candles in the boxes don't burn to their full existent as the container provided Is too big,so once you blow the candle out you can not re light again! Sorry buy very poor for the money which I don't have to waste.”

Helpful Report

Posted 4 weeks ago

Hi Josephine, Thank you for taking the time to share your experience. We’re sorry to hear the candles didn’t meet your expectations. Candle performance can vary depending on burn time and wick positioning, and we always recommend allowing the wax to melt evenly on first use. If you’d like us to look into this further or offer some guidance, please feel free to reach out to us at support@gruum.com and we’ll be happy to help. Warm regards, Andrea – team grüum

Posted 4 weeks ago

“Beautiful came quick nice pagaging and doesnt effect my skin like most products”

Helpful Report

Posted 1 month ago

Gruum is rated 4.7 based on 24,586 reviews