Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,373 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,373 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

Write Your review

Tell us how Gruum made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

326

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service beautiful products and fast delivery.....very happy”

Helpful Report

Posted 1 week ago

Hi Margo, Thanks so much for taking the time to leave a review! We’re really pleased to hear you’re happy with our service, products, and delivery. It’s wonderful to know you’ve had such a positive experience with grüum. Warm Regards, Andrea - team grüum

Posted 1 week ago

“OUTSTANDING products, value & customer service. As a first time customer of Gruum, I found all the products to be of high quality. I will be returning and purchasing again for our family. Thankyou Gruum”

Helpful Report

Posted 1 week ago

Hi, Thanks so much for your wonderful review! We’re delighted to hear you’ve had such a great first experience with grüum and that you’re happy with the quality of our products, value, and customer service. We really appreciate your support and look forward to welcoming you back for more products for your family! Warm Regards, Andrea - team grüum

Posted 1 week ago

“Fast delivery. And the products ive had so far are really good and a great price 😎”

Helpful Report

Posted 1 week ago

Hi Sean, Thanks so much for taking the time to leave a review! We’re really pleased to hear you’ve been enjoying your products and that you’re happy with the delivery speed, quality, and value. Warm Regards, Andrea - team grüum

Posted 1 week ago

“I bought a few bits for my partner and he loves them, especially the deodorant and SPF.”

Helpful Report

Posted 1 week ago

Hi, Thanks for taking the time to leave a review! We’re really pleased to hear your partner is enjoying the products, especially the deodorant and SPF. It’s great to know they’ve become favourites. Warm Regards, Andrea - team grüum

Posted 1 week ago

“Great products and like smell, smoothness and texture of the products!! Best Regards to the budding team From- Manoj”

Helpful Report

Posted 1 week ago

Hi Manoj, Thanks so much for your lovely review! We’re delighted to hear you’re enjoying our products and that you like the scents, smoothness, and textures. Your kind words and support mean a lot to the whole team. Warm Regards, Andrea - team grüum

Posted 1 week ago

“I love gruum, I use the face oils, moisturiser, shampoo and conditioner bars and soap bars. I bought the advert calendar this year which was great value and introduced me to new products that I probably wouldn't have tried and missed out on. I love all the products I use regularly and feel my hair and skin is the best it's ever been despite being in my 60s. It also makes me feel good that im using much less plastic too. Can't recommend highly enough”

Helpful Report

Posted 1 week ago

Hi Stacy, Thanks so much for taking the time to leave such a wonderful review! We’re delighted to hear how much you’re enjoying so many of our products, from the face oils and moisturisers to the shampoo, conditioner, and soap bars. It’s lovely to know the advent calendar helped you discover some new favourites too. We’re so pleased to hear your skin and hair are feeling their best, and that our efforts to reduce plastic are something you value as well. Thanks for your amazing support and recommendation! Warm Regards, Andrea - team grüum

Posted 1 week ago

“It is always easy to make an order, I have never had any issues. When something wasn’t quite right with mummy order when I received it, it was managed so quickly and efficiently by the customer service team”

Helpful Report

Posted 1 week ago

Hi Joanne, Thanks so much for taking the time to leave a review! We’re really pleased to hear you’ve always found ordering with us easy and that our customer service team was able to help quickly when something wasn’t quite right with your order. Your kind words and support mean a lot to us. Warm Regards, Andrea - team grüum

Posted 1 week ago

“Gruum came to my attention through a partner offer with Vodafone. I was keen buy the items for holiday travel as a gift for a niece heading off in a camper van. The range of products were fab and came in a letter box friendly box. It was presented beautifully and made a great gift. It's eco credientals have of course found favour with my niece so I know I will be back for more products. Many thanks”

Helpful Report

Posted 1 week ago

Hi Julie, Thanks so much for taking the time to leave such a lovely review! We’re delighted to hear you discovered grüum through the Vodafone offer and that the products made a great gift for your niece’s camper van travels. It’s wonderful to know you enjoyed the range, packaging, and eco-friendly approach too. We hope your niece loves using the products, and we’ll be delighted to welcome you back for more in the future! Warm Regards, Andrea - team grüum

Posted 1 week ago

“I never received my parcel 😡😡”

Helpful Report

Posted 1 week ago

Hi Suzanne, Thanks for leaving a review. We’re sorry to hear you haven’t received your parcel. We’ve reached out to you privately so we can look into this further and help get this resolved for you. Please reply when you can, and we’ll be happy to assist. Warm Regards, Andrea - team grüum

Posted 1 week ago

“The products smell nice, not overly perfumy. They moisturise but dont leave a greasy feeling”

Helpful Report

Posted 1 week ago

Hi Christopher, Thanks so much for taking the time to leave a review! We’re really pleased to hear you’re enjoying our products and that you like the subtle scents and moisturising feel without any greasy finish. Warm Regards, Andrea - team grüum

Posted 1 week ago

“Ordered as part of an order on a beauty website. Hugely impressed and surprised at the quality of the products. I may just have found my new go to.”

Helpful Report

Posted 1 week ago

Hi Lucinda, Glad you’re enjoying grüum – thanks for the lovely review! 😊 Warm regards, Mikaela Team grüum

Posted 1 week ago

“Amazing company”

Helpful Report

Posted 2 weeks ago

Hi Evie, Thanks a million for the 5 stars! We’re so glad we hit the mark 🌟 Warm regards, Mikaela Team grüum

Posted 1 week ago

“Excellent products and great value”

Helpful Report

Posted 2 weeks ago

Hi F Wilson, We really appreciate your support! So glad you’re loving grüum 🙌 Warm regards, Mikaela Team grüum

Posted 1 week ago

“I ordered skin care products and they are amazing with reasonable affordable prices. I found easy to order online and it delivered quickly. Thank you”

Helpful Report

Posted 2 weeks ago

Hi Susan, Thank you so much for your kind words! We’re thrilled you had a great experience 😊 Warm regards, Mikaela Team grüum

Posted 1 week ago

“Thank you gruum ,i have seen a differance in my hair ,feeling fab thank you will order more”

Helpful Report

Posted 2 weeks ago

Hi there, This is so great to hear, thank you for sharing your experience and for your loyalty. Warm regards Mikaela Team grüum

Posted 1 week ago

“Excellent products, effective, simple, ethical. The company is run by very lovely people, who develop wonderful products. Skin friendly and cruelty free. I'm a dedicated customer and I love Gruum. Very highly recommended.”

Helpful Report

Posted 2 weeks ago

Hi Fleur, Thank you so much for your kind words, your review means a lot to us and we really appreciate your loyalty. We are so pleased you are enjoying your products! Warm regards Mikaela-Team grüum

Posted 2 weeks ago

“I discovered the products via an offer. I especially like the mineral deodorant. No waste and very effective.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share your experience. We are so pleased that you are enjoying your products and you found the deodorant very effective, this is great to hear! Warm regards Mikaela-Team grüum

Posted 2 weeks ago

“I gifts received an £ 20.00 voucher with via Vodaphone rewards. Thought this was a company i could use again. my £ 20.00 voucher got me a very limited choice which i choose a 50 ml suntan cream and an after sun tan cream thhat was disapointing .Didnt like either product much . Would rather have been able to purchase say from the The White Company - the products smell amazing or spend my money at Boots where you can get free gifts with two purchases of cosmetics -the gifts really do help to to choose what to buy again -I now love their Lip care and would never have thought to buy it if I hadn't tried it for free. When i buy products on line ie MnS, Boots John Lewis I don't get a hard sell at the end of purchase offering random vouchers -doesnt seem a quality company from appearances . Altogether would have liked some free samples of your products to the value of £ 20.00 so that I could thhink thats nice and purchase full price but i feel you lost my custom. Good luch anyway”

Helpful Report

Posted 2 weeks ago

Hi Jessica, Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. We really appreciate your honest comments, as they help us understand where we can improve. While we're sorry we weren't the right fit for you this time, we're grateful that you gave grüum a try and wish you all the best in finding products you love. Warm regards, Mikaela-Team grüum

Posted 2 weeks ago

“Excellent products at reasonable prices.”

Helpful Report

Posted 2 weeks ago

Hi Kered, Thank you so much for your kind comments, we are so pleased you like the products and find us good value for money. Warm regards Mikaela-Team grüum

Posted 2 weeks ago

“I have used the face suncream which is excellent protection. The hydrating mist is a must this summer, I keep it in the fridge”

Helpful Report

Posted 2 weeks ago

Hi Karen, Thanks for the 5 stars! We really appreciate your support. Such a good idea to leave the Hydrating Mist in the fridge, we will have to try this! Thanks for sharing. Warm regards Mikaela-Team grüum

Posted 2 weeks ago

Gruum is rated 4.7 based on 26,373 reviews