Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,905 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,905 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the products and the use of recyclable packaging.”

Helpful Report

Posted 4 months ago

Hi, Thank you for your lovely feedback! We’re so glad to hear you’re enjoying the products and appreciate the recyclable packaging — it’s something we care about deeply. Warm regards, Andrea – team grüum

Posted 3 months ago

“I love the products, especially the aroma. Goods are well packaged on arrival. Great guys keep up the good work”

Helpful Report

Posted 4 months ago

Hi Heather, Thank you so much for your lovely feedback! We’re thrilled to hear you’re enjoying the products and their aromas, and that they arrived nicely packaged. Your kind words mean a lot — we’ll definitely keep up the good work! Warm regards, Andrea – team grüum

Posted 3 months ago

“Great products, work well with my skin. Could still work on reducing plastic on some of the items.”

Helpful Report

Posted 4 months ago

Hi James, Thank you for your feedback! We’re so glad to hear our products are working well for your skin. We really appreciate your thoughts on packaging too — sustainability is something we’re always looking to improve, and input like yours helps guide us. Warm regards, Andrea – team grüum

Posted 3 months ago

“Having tried many Gruum products I have found a few that I really love, use all the time and have a subscription for - shampoo bar, face bar and face serum. They are gentle and effective. Try a range of products when they are on offer to find what works for you.”

Helpful Report

Posted 4 months ago

Hi Helen, Thank you so much for sharing your experience! We’re thrilled to hear that the shampoo bar, face bar, and face serum have become staples for you — subscriptions really are a great way to keep your favourites close at hand. Your tip about trying products when they’re on offer is brilliant, and we hope you continue to enjoy exploring the range! Warm regards, Andrea – team grüum

Posted 3 months ago

“Smells lovely when you first open the bottle (which is much harder than it should be!) but the diffuser doesn't give off much scent - can hardly detect it even when stood next to it. Effectiveness is poor compared to just about any other reed diffuser I have ever used, sadly.”

Helpful Report

Posted 4 months ago

Hi, Thank you for taking the time to share your experience. We’re really pleased to hear you enjoyed the fragrance when first opening the bottle. We also appreciate your comments about the diffuser performance and packaging — feedback like this is really helpful for our team as we continue to review and refine our products. Warm regards, Andrea – team grüum

Posted 3 months ago

“The air freshener smells absolute amazing and a little goes a long way. Not sure about the lipgloss as it leaves my lips dry in less than an hour.”

Helpful Report

Posted 4 months ago

Hi, Thanks so much for sharing your thoughts! We’re really pleased to hear you’re enjoying the air freshener and that a little goes such a long way ✨ We appreciate you also taking the time to mention your experience with the lip gloss. Everyone’s lips are different, and feedback like this is really helpful for our team as we continue to review and improve our products. Warm regards, Andrea – team grüum

Posted 3 months ago

“Easy to place an order and arrived in a timely fashion. Great product. To be recommended”

Helpful Report

Posted 4 months ago

Thank you for your lovely review — we’re glad your order arrived smoothly and that you’re enjoying the product. Warm regards, Team grüum

Posted 4 months ago

“Thought I would give some your products a try and was pleasantly surprised with how good they are.”

Helpful Report

Posted 4 months ago

Andre, thank you for giving our products a try — we’re delighted to hear you were pleasantly surprised and enjoyed them. Best wishes, Team grüum

Posted 4 months ago

“I love the products just the bath oil had leaked a bit on the package”

Helpful Report

Posted 4 months ago

Hi Amelia, Thanks for taking your time to leave a review. We are sorry to hear that your order leaked. This is not the experience we want for our customers. Please reach out to us at support@gruum.com and we would be happy to replace the damaged item. Warm regards Team grüum

Posted 4 months ago

“I only use the gentle face wash and hair density serum, but I love these products! Since I have been using the serum, my hair has been stronger and much healthier, although it does make it a little greasy. I also love the face wash and use it every day in the morning as it refreshes me and gives me a nice glow for the day.”

Helpful Report

Posted 4 months ago

Brooke, thank you for your lovely review. We’re so pleased the serum has helped strengthen your hair and that you enjoy the gentle face wash in your daily routine. Best wishes, Team grüum

Posted 4 months ago

“I started using gruüm some time ago and have found the products super. The fact they're made of natural products makes them easy on the skin, great as I can be allergic to many skin products. They are reasonably priced and long lasting. It's always good to try something new. Thank you gruüm.”

Helpful Report

Posted 4 months ago

Rosalind, thank you for your wonderful feedback. We’re delighted our natural formulas work well for your skin and that you’ve enjoyed exploring different products. Warm regards, Team grüum

Posted 4 months ago

“First class products”

Helpful Report

Posted 4 months ago

Thank you so much for the 5 stars! We’re thrilled you’re loving your grüum goodies.

Posted 4 months ago

“I have had several products and have loved them all. Good value for money and i love the scents of the room frangrances. The skin care is lovely too”

Helpful Report

Posted 4 months ago

Tracy, thank you for your lovely review. We’re delighted you’ve enjoyed so many of our products and that you love the room fragrance scents and skincare too. Warm regards, Team grüum

Posted 4 months ago

“Gruum after sun facial oil is a little secret magic gem. 🤫 I first discovered it as a free sample but didn't use it for ages - well we needed some sun first! But when I did it was amazing. It smells gorgeous and soaks into your skin making it feel healthy and fresh. I then discovered it helped with blemishes and spots/rashes etc. Now I use it for everything it's like a miracle oil. It's only a small bottle but it lasts for ages as you don't need much. I've recommended it to all my friends.”

Helpful Report

Posted 4 months ago

Hi Mrs G Donoghue, We’re grateful for your review and even happier you’re enjoying your products! Warm regards Team grüum

Posted 4 months ago

“Great products and brilliant customer service. I recently received a product with lavender in which I'm allergic to and they very kindly replaced it with something else. There are often good offers and the shampoo and conditioner bars last ages.”

Helpful Report

Posted 4 months ago

Hi Miriam, We’re grateful for your review and even happier you’re enjoying your experience! Warm regards Team grüum

Posted 4 months ago

“Terrible company, their website wasnt working and kept adding incorrect products into basket. Eventually this improved and so i purchased what i intended. what arrived was not what I had ordered, but the very thing the website had been replacing it with previously. A manipulative selfish way to deal with stock issues. I messaged to resolve, but not heard back - annoyed and out of pocket - not trusting this company agian.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to leave a review. We are sorry to hear about your experience. We have looked into this for you and we have sent you a private email to follow up as we want to make things right. Please check your inbox for an email from support@gruum.com and please reply to us so we can help you further. Warm regards Team grüum

Posted 4 months ago

“I have brought a number of different items and have been pleased with all of them, only one small niggle and that is with the Sun Cream bottles, they are quite stiff and not easy to squeeze the product out of. I also love the home fragrances so all in all very happy.”

Helpful Report

Posted 4 months ago

Hi, Thank you for sharing your feedback! We’re so pleased to hear that you’re enjoying a range of our products and that the home fragrances are a favourite. We appreciate your note about the Sun Cream bottles and will take this on board as we continue to improve our packaging. Warm regards, Andrea – team grüum

Posted 4 months ago

“Excellent and great quality gruum products Very satisfied and highly recommended”

Helpful Report

Posted 4 months ago

Hi Marriyam, Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the quality of our products and that you’re so happy with your experience. Your recommendation means a lot to us! Warm regards, Andrea – team grüum

Posted 4 months ago

“I really love this company , they go out-of-the-way to help you, I've used many of their products, all packaging is recyclable which is a big plus. Then above that the products are great. I bought my daughter the advent calendar, she absolutely loved it I use the sleep mist which does calm me, I spray it on my pillowcase. Great. The first things I used were the shampoo bars , keeps my hair lovely and lasts well. I've told many people about the company and now they are hooked”

Helpful Report

Posted 4 months ago

Hi Janice, Thank you so much for your wonderful feedback! We’re thrilled to hear how much you and your daughter are enjoying our products, from the advent calendar to the sleep mist and shampoo bars. It’s fantastic to know that our recyclable packaging and care for our customers make a difference too. Your support and recommendations mean the world to us. Warm regards, Andrea – team grüum

Posted 4 months ago

“I love the products. I have the conditioner soap, toner and cleanser. They work really well on my skin.”

Helpful Report

Posted 4 months ago

Hi Esther, Thank you for your lovely feedback! We’re so pleased to hear that the conditioner soap, toner, and cleanser are working well for your skin. It’s wonderful to know you’re enjoying the products. Warm regards, Andrea – team grüum

Posted 4 months ago

Gruum is rated 4.7 based on 25,905 reviews