Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,619 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,619 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 13th January 2026

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally like the products although they're always smaller bottles than I expect from the pictures. Also my most recent two orders have had some issues - the kyra face wash was much runnier than the previous bottle (aka watered down a lot) so less product per bottle, and the charcoal clay face mask was a nightmare to use - incredibly sticky and wouldn't form a paste/spread nicely. Ended up with lumps on my face and a sticky layer all over my hands that I needed to scrub off. Also didn't dry at all like the picture showed, just remained sticky on my face and was a nightmare to take off - might've permanently ruined my flannel”

Helpful Report

Posted 3 months ago

“I am loving the under eye treatment and lip conditioner. The cold effect of the roller ball applicators makes a difference in application. The lip conditiner is my favorite one, it has scent but not to overpowering and leaving my lips plump and moisturise.”

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Posted 3 months ago

“I love your products.Also I bought them as a gift for friends in NYC.They love them”

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Posted 3 months ago

“Love the products from gruum”

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Posted 3 months ago

“Ordered items for my daughter , early Xmas items she's bought before and requested from Santa this year! She will be very happy with them. I haven't used anything ftom Gruum yet but think it's likely in the future.”

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Posted 3 months ago

“Easy site to use great products although they could do some items for the more mature adults male & female. Prices are very good with lots of items on offer at certain times. Love the room freshener and the roll on perfume they last all day. Delivery is a bit longer than some but they arrive well packaged and with instructions on how to use if required for a product.Will be ordering again .”

Helpful Report

Posted 3 months ago

“I was given an Advent calendar of Grüum last year and since then have bought nothing else. Their after sun serum, prickly pear oil and cleanser are among my favourites. I also use their room fragrances. Love the products and hope to get their amazing advent calendar again this year!”

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Posted 3 months ago

“greaT PRODUCTS”

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Posted 3 months ago

“Great little products to have around, fingers crossed they will be making bigger versions of some of the wonderful products they have. Some of the roll on oils are amazing and capture the essence of the autumn months. The butter bar is just awesome to use (I'm hoping they will make a bigger bar of that one) as for the hair products I'm a bold guy. So, I have no need of them. The other bars that I have gotten from them I've yet to use. All round great products to have. I even brought it for a fiend to try out.”

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Posted 3 months ago

“I have place 2 order with groom, that I have been charge The expected delivery day was the 18th of September but unfortunately I have not received the order yet.”

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Posted 3 months ago

Hi Flavio, Thank you for reaching out. We can see that a member of our support team is already in contact with you to help resolve the issue with your orders. We’re sorry for the delay and any inconvenience caused, and we appreciate your patience. Rest assured, we’re working to get this sorted for you as quickly as possible. If you have any further questions in the meantime, please don’t hesitate to get in touch. Best wishes, Andrea - team gruum

Posted 3 months ago

“Just tried the body and hair wash. Perfect to take away was surprised at how nice my hair felt”

Helpful Report

Posted 3 months ago

“Wonderful products especially the shampoo bar soap”

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Posted 3 months ago

“Products are great for my mixed/combination skin type!”

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Posted 3 months ago

“I often take advantage of the free products but have also ordered bundles to be used as gifts and for my family. The ordering system is simple and products are always delivered promptly. The quality of each item is excellent. Where giving is concerned, it may be an idea to offer gift packaging or small bags in which to place a collection of items, in order to make them more presentable.”

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Posted 3 months ago

“Have found ordering very easy & delivery is very quick. Have found the products delightful & am very happy with them”

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Posted 3 months ago

“Beautiful products that smell devine. Handy sizes for going away too.”

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Posted 3 months ago

“Bought the shampoo bar, facial sunscreen and after sun moisturiser for my holiday. They are great for travelling and I loved all three products. The shampoo bar is great and will last a long time.”

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Posted 3 months ago

“Products really good cannot fault. Promotional emails daily are a pain and even after unsubscribing daily still receive.”

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Posted 3 months ago

Hi there, We’re very sorry to hear about your experience. We have emailed you, so please check your inbox, so we can resolve this for you and ensure you are unsubscribed. We take these matters seriously and want to make sure this is sorted quickly. Warm regards, Andrea - team gruum

Posted 3 months ago

“I’ve ordered a few products and found them all to be really good. Especially the roll on fragrance and the deodorant. With an easy to use the website and quick delivery. I will continue to order. Thank you grüum/groom!”

Helpful Report

Posted 3 months ago

“as someone with skin that reacts to everything, I tried gruum and I was hesitant at first due to the face wash having a strong lavender smell and I thought I’d break out again however it’s been a life saver. It’s saved my skin it’s glowing makes it feel nice and moisturised and overall a lot better. I don’t write reviews for products but I need the world to know about gruum”

Helpful Report

Posted 3 months ago

Gruum is rated 4.7 based on 24,619 reviews