Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,885 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,885 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's so refreshing to see a company in todays market who care so much about the planet and its sustainability. Using only plant based creations to make there products was enough to tempt me into trying them and I haven't looked back since from the multiple products I use daily from soap,shampoo,moisturiser and along with there competitive pricing it's just a match made in heaven”

Helpful Report

Posted 4 months ago

Hi Marcus, Thank you so much for your lovely review. We're thrilled you’re enjoying our plant-based range and sustainability efforts. Kind regards, grüum Team

Posted 3 months ago

“Love these products, smell amazing and its great to know no nasties in them. Love the amazing offers they have just wish you could combine with other products to make one order. The relaxing sleep mist lavender is my favourite”

Helpful Report

Posted 4 months ago

Hi Melanie, Thank you so much for your lovely review! We're thrilled to hear how much you're enjoying the products and their natural ingredients. It’s great to know the Relaxing Sleep Mist Lavender has become your favourite — such a calming treat! 💜 Kind regards, grüum Team

Posted 3 months ago

“Great products.good for the environment.”

Helpful Report

Posted 4 months ago

Hi Margaret, Thank you so much for your support! We really appreciate you taking the time to leave such a kind review. Kind regards, grüum Team

Posted 3 months ago

“I love your products. But unfortunately this time my order has not arrived. I have emailed your customer support to enquire why.”

Helpful Report

Posted 4 months ago

Hi Elizabeth! Thank you for your review and for your continued support of our products. We’re sorry to hear there was some confusion regarding your recent order. We can see that you contacted our support team and were able to find the information you needed through our help articles, which resolved the enquiry. If you still need any further assistance with your order, please don’t hesitate to get back in touch with us — we’re always happy to help. Kind regards, grüum Team

Posted 3 months ago

“I'm so happy for the planet that this company exists Brilliant choice of products , minimal packaging and my skin loved them”

Helpful Report

Posted 4 months ago

Hi Helen, Thank you so much for your kind words! We're delighted to hear that you're enjoying our products and that your skin is loving them too. It means a lot to us that you appreciate our minimal packaging and planet-friendly approach. 💚 Kind regards, grüum Team

Posted 3 months ago

“Arrived on time. Good quality products which I enjoy using.”

Helpful Report

Posted 4 months ago

Hi there! Thanks so much for your kind words — we’re glad you’re happy with the arrival and quality of our products. Kind regards, Team grüum

Posted 3 months ago

“I have used these products for a couple of years now and love the face wash and also the sun lotion especially the factor 50 face cream.”

Helpful Report

Posted 4 months ago

Hi there, Thank you so much for your continued support, it really means a lot to us. Mikaela Team grüum

Posted 3 months ago

“Very nice products. The quality of them is a high standard and they are great to use. Very happy to use and recommend this company.”

Helpful Report

Posted 4 months ago

Thomas We really appreciate your kind words and recommendation, thank you for your support. Mikaela Team grüum

Posted 3 months ago

“I was so disappointed, I was expecting the parcel much sooner than it took for you to deliver it and I was trying to arrange being at home to accept the parcel.... there was absolutely no need for me to arrange to be at home, because the envelope that you sent it in was so small, it came through the letter box, I had no idea that the product was so miniature (hotel miniature bathroom size soaps), I thought that they would be full size products, as a result, I feel mislead and let down, regards, Ray.”

Helpful Report

Posted 4 months ago

Hi Ray, Thanks for your feedback, and we’re really sorry for the trouble and confusion here. Standard delivery can sometimes take a little longer as it isn’t a guaranteed delivery timeframe, which is why we always recommend allowing a bit of extra time for arrival. In terms of the products, these are full-size items as advertised on the product page. We’re sorry if this wasn’t clear at the point of ordering and for any misunderstanding this caused. We’ve also passed your comments on to our team for review, as feedback like this really helps us improve. Ana grüum Team x

Posted 4 months ago

“I rate the Gruum products I've used very highly. The roll on fragrances smell lovely and are a perfect size for handbags and holidays. My favourite at the moment is Santorini Summer. I also use the SPF30 face sunscreen. It's lovely and creamy and absorbs quickly.”

Helpful Report

Posted 4 months ago

Dee Thank you for such thoughtful feedback, we’re so glad you're enjoying our range. Mikaela Team grüum

Posted 3 months ago

“Nice feeling products just very small packaging so just debatable whether good value for money. I do like the roll on lip protector.”

Helpful Report

Posted 4 months ago

Thanks for your feedback Nicki, glad you’re enjoying the products, especially the lip protector! We appreciate your thoughts on value and packaging, and we’ve passed this on to the team. Ana grüum Team x

Posted 4 months ago

“Love the products. I even love the way the square bottles fit so neatly together ... but because they are square it's impossible to get all the product out!”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback and support, we really appreciate you sharing this with us. Mikaela Team grüum

Posted 3 months ago

“I love all the Gruum products especially the facial wash and sun cream. I've tried lots of products including shampoo bars, face and body bars and room fragrances. I'm on a limited budget so look out for special offers which I then share with my grandchildren, they think I'm trendy using eco products so that's good. Service always excellent, keep up the hard work”

Helpful Report

Posted 4 months ago

We’re so grateful for your continued support — thank you for being part of the grüum community. Mikaela Team grüum

Posted 3 months ago

“Excellent products. Very prompt service. Will definitely be ordering again.”

Helpful Report

Posted 4 months ago

Elizabeth Thank you for your kind words, we look forward to your next order. Warm regards Mikaela Team grüum

Posted 3 months ago

“Lovely products at a reasonable price”

Helpful Report

Posted 4 months ago

Heather, Thanks so much for your feedback, it’s really appreciated. Mikaela Team grüum

Posted 3 months ago

“Really pleased with the products I purchased Will definitely order more”

Helpful Report

Posted 4 months ago

Thank you for your support, we’re so pleased to hear this. Mikaela Team grüum

Posted 3 months ago

“Where's my order ???? Ordered back in February and still waiting and customer services can't find my details how usless Save your money and go else where”

Helpful Report

Posted 4 months ago

Hi Scott! Thank you for your feedback, and we’re really sorry for the trouble this has caused. We can see our customer service team is already in touch with you, and as the order was placed using a different email address, it wasn’t immediately visible on our system. That said, our lovely agent was able to locate your order earlier today and has already responded with an update. We’re now looking forward to hearing back from you so we can get everything fully resolved for you as quickly as possible. Ana grüum Team x

Posted 4 months ago

“Good value. Small toiletries with quality”

Helpful Report

Posted 4 months ago

Hi Linda, Thanks for taking the time to leave a review, we are pleased to hear you find out products good value and enjoy the quality. Warm regards, Mikaela – Team grüum

Posted 3 months ago

“Recently bought Gruum products as a gift for my daughter, who absolutely loves them. She likes the quality of the products and said they smell delicious”

Helpful Report

Posted 4 months ago

Hi Nikki, Thanks so much for your lovely review and for choosing us! Warm regards, Mikaela – Team grüum

Posted 3 months ago

“Did not think much of the products that I purchased, especially the soap. Would not buy again.”

Helpful Report

Posted 4 months ago

Sorry to hear the products didn’t meet your expectations Paul, especially the soap. We really appreciate you taking the time to share this, and we’ve passed your feedback on to the team. -grüum Team x

Posted 4 months ago

Gruum is rated 4.7 based on 26,885 reviews