Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,460 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,460 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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326

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The melting cleansing balm is one of the nicest ways to start and end a day. It takes my waterproof eye makeup off with ease, leaves my skin feeling radiant and it smells so nice. Great product guys”

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Posted 3 months ago

“Lovely products that really work.”

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Posted 3 months ago

Hi Diana, Thank you so much for the 5 stars! We’re truly grateful for your support. 🧡 Kind regards, Team grüum

Posted 3 months ago

“Lovely packaging and great products!”

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Posted 3 months ago

Hi Victoria, Thank you so much for your lovely review and for supporting grüum — it truly means a lot to us. 🧡 Kind regards, Team grüum

Posted 3 months ago

“I only 2 items in the gift set i complained n have recieved no refund or replacement!!!!!!!!!!. This type of thing has happened before I requested NO GRAPEFRUIT products as im on AMLODIPINE for my blood pressure and asked to swap I was told I could just to specify n say its been authorised in n email but I still recieved GRAPEFRUIT products although I'd requested a swap!!!! The its NOT A JOKE ITS LIFE THREATENING AMD THIS HAS BEEN EXPRESSED. AS THE PRODUCTS ARE NATURAL PRODUCTS AND CAN BE ABSORBED THE SKIN. LUCKILY MY DAUGHTERS NOTICED THE BARS HAD GRAPEFRUIT IN IT. I USE THE OTHER CHARCOAL BAR NOW. IT HAS NO GRAPEFRUIT. I HAD TO THROW THE OTHERS AWAY.”

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Posted 3 months ago

Hi, Thank you for your feedback. We have reached out to you privately to help resolve this. Please note that all product ingredients are clearly listed on both our website and the packaging, so customers can check for any sensitivities before use. Warm Regards, Andrea - team grüum

Posted 3 months ago

“I had a really disappointing experience with this product. After using the oil, it actually burned my skin and caused a lot of discomfort. It felt harsh and irritating rather than soothing, which is the complete opposite of what I expected. Because of this reaction, I’m now very hesitant and honestly a bit afraid to try any other products from this brand. I would strongly recommend others to do a patch test first or proceed with caution”

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Posted 3 months ago

Hi, Thank you for your feedback. We’ve reached out to you privately to assist further. As always, we recommend performing a patch test before using any new product to ensure it’s suitable for your skin. Warm Regards, Andrea - team grüum

Posted 3 months ago

“I ordered Gruum products via an offer from Matalan where I only had to pay for postage. The face soap hardly lathers and I would not order this again. I have not tried the other products.”

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Posted 3 months ago

Hi there, Thank you for giving grüum a try and for sharing your thoughts with us. Our facial bars are made with gentle, skin-friendly ingredients, so they don’t produce as much lather as traditional liquid cleansers. Some customers find that using a little warm water and working the bar between hands or directly onto the skin helps create a softer, more effective cleanse. We hope you enjoy the rest of your products when you get the chance to try them, and if you’d ever like any tips or recommendations, we’re always here to help. Warm Regards, Andrea - team grüum

Posted 3 months ago

“I really love the trio of face wash, toner and vitamin c serum. They feel great . My skin is looking good and people keep saying I look really well 🥰 (I have also started taking electrolytes, milk thistle tincture and celery juice every morning also 🥰”

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Posted 3 months ago

Hi Alexandra, Thank you so much for sharing this — we love hearing how well the trio is working for you! It’s wonderful that the face wash, toner and vitamin C serum are leaving your skin feeling great and looking so radiant. Getting compliments like that is always a lovely bonus too. It sounds like you’ve got a really nice routine going! We really appreciate you taking the time to share your experience with us. Warm Regards, Andrea - team grüum

Posted 3 months ago

“I have been using the prickly pear oil for several months now. It is not a greasy oil at all, it just soaks into your skin and leaves it looking healthy and glowing. It's liquid gold,like botox ironing out any wrinkles when used every day. You only need a little as it goes a long way. Also good for your nail growth too. I absolutely love it.”

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Posted 3 months ago

Hi Janine, Thank you so much for this amazing feedback! Great to hear the prickly pear oil is working so well for your skin (and nails!) - a little really does go a long way! :) All the best, grüum team

Posted 3 months ago

“I only received 3 items instead of 4. I tried to contact you but kept receiving a message that my transcript was not received. Not happy!”

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Posted 3 months ago

Hi Sue, Thank you for your feedback, and we’re sorry to hear about your experience. That’s certainly not what we’d want for you. We’ve reached out to you directly so we can take a closer look and get this sorted as quickly as possible. Warm Regards, Andrea - team grüum

Posted 3 months ago

“The order was for my daughter, so therefore, I have no response until I see her again.!!!”

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Posted 3 months ago

“I received 3 products but one was damaged. The company’s customer service was brilliant, not only did they replace the damaged item but sent another item to try too. I am delighted with both the products and the customer service. The hand and body balms are lovely. The smell of the essential oils is lovely and it goes on nicely, leaving my skin soft without being greasy. Would throughly recommend Gruum and their products.”

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Posted 3 months ago

Hi Laura, Thank you so much for sharing your experience. We’re thrilled that you’re delighted with the products and our customer service. We appreciate your kind words and look forward to serving you again. Warm regards, Grüum Team

Posted 3 months ago

“Very pleassantly surprised. Really good products. Smelt great and good size samples. Highly recommend”

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Posted 3 months ago

“Always fantastic products from gruum worth every penny a little goes along way and they post really quickly”

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Posted 3 months ago

Hi Bev, Thank you so much for your kind words! We’re thrilled you’re happy with Gruum products. We really appreciate your support. Warm regards, Grüum Team

Posted 3 months ago

“I've been using the Gruum brightening shampoo bar for almost 12 months after I got fed up of all the plastic waste with normal shampoo. It smells great and unlike other shampoo bars I've tried, it makes my hair feel lovely. It's also fabulous for camping and travel (I actually used it for both hair and body when I'm travelling). I recently bought both the body and facial moisturising bars and they too are fabulous. The ordering and delivery process is always problem free and they answered a question I had about a product promptly. I love the fact that they're actually based in the UK too. I will carry on using these products. Thumbs up from me Gruum 👍”

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Posted 3 months ago

Hi Clare, Thank you so much for sharing your fantastic experience with Gruum. We’re thrilled our products are working well with. Your support means a lot to us. Warm regards, Grüum Team

Posted 3 months ago

“I love using natural products from small businesses and Gruum doesn't disappoint. I bought items for my husband to use, as his skin breaks out in pimples around his nose and eyes. The products have helped reduce these breakouts. He uses Essence exfoliating toner and Skal Facial Serum”

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Posted 3 months ago

Hi Susan, Thank you so much for sharing your experience. We’re delighted to hear Gruum has helped reduce your husband’s breakout. We really appreciate your support and love that you chose Gruum for him. Warm regards, Grüum Team

Posted 3 months ago

“Love the fragance seclection with one for each month. A great way to change your scent without having to buy a full size product.”

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Posted 3 months ago

Hi Tracey, Thank you for your lovely feedback! We’re so glad you’re enjoying the fragrance selection. It’s great to hear you like having a different scent each month. 😊 Kind regards, Grüum Team Warm regards, Team Gruum

Posted 3 months ago

“Hiya 👋 I've not long started buying from yourselves & everything I have received are fantastic & I'm going to get my friends involved & they can enjoy there products like I have & I'm so happy to come across you guys 😀 xx”

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Posted 3 months ago

Hi Marcia, Thank you so much for your lovely message. We’re so glad you’re enjoying the products! It really means a lot that you’d recommend us to your friends too 😊 Thanks for your support! Grüum Team

Posted 3 months ago

“No idea what this product is like as I still haven’t received it.”

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Posted 3 months ago

Hi Melanie, We’re sorry to hear you haven’t received your order yet. Please reply to your email so our customer service team can look into this for you and resolve it as quickly as possible. Kind regards, Grüum Team

Posted 3 months ago

“I have just started to use Gruum…I I bought the cleanser,,toner and serum.. I think your products are fabulous..I will be ordering again in the future..I would just like to wish you all a successful future on you're journey with Gruum…”

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Posted 3 months ago

Hi Christine, Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying the cleanser, toner, and serum, and it’s wonderful to know you think our products are fabulous. Your kind wishes for our journey with grüum mean so much to us, and we can’t wait to welcome you back for future orders! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 3 months ago

“I love gruum, the products are good quality, the smells last for ages . I have bought room fragrances and cleaners which are great . The skin products and perfumes are lovely. All natural and kind to animals. I have given gruum as gifts and the recipients always ask where they continue to buy the products. I would definitely recommend gruum.”

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Posted 3 months ago

Hi Janet, Thank you so much for your wonderful feedback! We’re thrilled to hear that you love grüum and that our products—whether room fragrances, cleaners, skincare, or perfumes—have been such a hit with you and your gift recipients. It’s fantastic to know you appreciate the natural formulations and that they’re kind to animals. Your recommendation means the world to us! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 3 months ago

Gruum is rated 4.7 based on 26,460 reviews