Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,020 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,020 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

Write Your review

Tell us how Gruum made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant products but the website is useless! I can't edit my delivery schedule or change the date of delivery which is really inconvenient. Subscription model doesn't work if there's no flexibility!”

Helpful Report

Posted 4 months ago

Hi there, Thanks for your kind words about our products — we’re so pleased to hear you’re enjoying them! That said, we’re really sorry to hear you’ve had a frustrating experience with our website and subscription tools. We have just emailed you so that we can help amend your subscription. Thanks for your patience, and please don’t hesitate to reach out if there’s anything else we can help with. Warm regards, Andrea - team gruum

Posted 4 months ago

“Good quality product's. Would be nice if it was easier to get all the sun protection product's out if the container to save wasting any.”

Helpful Report

Posted 4 months ago

“I haven’t made an order”

Helpful Report

Posted 4 months ago

Hi Lynn, Thank you for the review! We have sent you an email so that we can check this further. We would be happy to help you out! Warm regards, Andrea - team gruum

Posted 4 months ago

“Conditioner bar from Gruum is the best on the market, and I have tried several.”

Helpful Report

Posted 4 months ago

“I ordered a shampoo bar and conditioner and 2 tins to use while travelling. The products were received quickly and were well packaged. Both products work really well leaving my hair soft and shiny. The bars fit perfectly in the tins making then easy to pack and carry while on holiday.”

Helpful Report

Posted 4 months ago

“Great products, smell amazing.”

Helpful Report

Posted 4 months ago

“Great anti dandruff shampoo! I always struggled to find a good anti dandruff shampoo as almost anything I've tried, second day after washing hair, I will have had an itchy scalp. Gruum was a very nice surprise, as didn't have any itchiness and it's echo, it's local , so definitely I will continue to buy this shampoo. Thank you”

Helpful Report

Posted 4 months ago

“Great quality products that are also good for the planet! They often do combo deals and offers too, making it even better value. I would recommend them!”

Helpful Report

Posted 4 months ago

“Great products but only a couple I can use due to allergies. The shampoo bars are great though, my hair feels soft and looks healthy and shiny and I don’t even need to use conditioner”

Helpful Report

Posted 4 months ago

“Absalutly love the products, easy to order and deliveries all good. The only thing that I would suggest is, either the shampoo bar or the conditioning bar was a diffrent colour maybe add colinduala to colour one of them, make it easier to define which is which”

Helpful Report

Posted 4 months ago

“Very authentic products, unique in their own way, with great smell and quality.”

Helpful Report

Posted 4 months ago

“I’ve purchased a couple of times a few items from Gruum admittedly when the prices have been on offer which means a good deal. I’m not sure I would be able to pay the full price. The room sprays came in smaller bottles than I expected but they have lasted a long time & smell gorgeous - you only need 1 or 2 sprays and they worked a treat in the bathroom! I’m using the PricklyPear oil on my face and I’ve definitely noticed a firming of my jaw line (less jowls) and face is smoother but I’ve not noticed yet much difference in dark circles under my eyes (am I hoping for miracles :) I might add I had a problem with a chipped bottle & they were prompt in sorting out a replacement. Excellent Customer Services.”

Helpful Report

Posted 4 months ago

“I absolutely love this brand! My friend introduced oh to me on holiday and when I came back I bought my own. Gruum sunscreen is my new go-to!”

Helpful Report

Posted 4 months ago

“Easy to order on site and had a lovely little starter kit where I only paid delivery which was a great incentive into trying the brand. Still using the products and so far no complaints!”

Helpful Report

Posted 4 months ago

“Easy to order. Great products. Really pleased.”

Helpful Report

Posted 4 months ago

“I bought the moisturiser, face oil and a reed diffuser as an offer bundle. I can honestly say in my 30+ years of using moisturiser this is the best I have found. I have sensitive skin and usually come out in an outbreak when using a new product but this has been a game changer. My skin has t looked this good for years. The moisturiser soaks into the skin beautifully and a little goes a long way too. I would definitely recommend anyone to try these products for themselves, you won’t be disappointed.”

Helpful Report

Posted 4 months ago

“Easy ordering and quick delivery”

Helpful Report

Posted 4 months ago

“I was given a bar of Gruum hair shampoo by a friend a while back, l was suffering with an itchy dry scalp. I was so impressed with it l've never looked back. I have a low income so the initial cost seems a lot but l wash my hair maybe twice a week and l find a bar lasts maybe 6 months, so becomes very cost affective. I also don't need to use conditioner every time l wash my hair now.”

Helpful Report

Posted 4 months ago

“Unfortunately the spf contains ingredients which are known hormone disruptors. For that reason I will not repurchase. It also stings my eyes. Please bring out a clean mineral spf.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your feedback. We're really sorry to hear that our SPF50 Daily Defence Lotion didn’t meet your expectations. We understand your concerns regarding the ingredients, and we want to reassure you that all components in our formulation comply with current cosmetic safety regulations. To clarify, our Skyda Daily Defence Lotion is a hybrid sunscreen, meaning it contains both mineral (physical) and chemical UV filters. This combination helps provide broad-spectrum protection while keeping the formula lightweight and effective. We're also sorry to hear that the product caused eye irritation — this is something we’re continuously working to minimise through both formulation improvements and usage guidance. We genuinely appreciate your suggestion for a mineral SPF and are happy to say it's something we're actively exploring. Your feedback plays an important role in helping us shape future product development. If you'd like to chat more about this or share any further concerns, our customer care team would love to help — feel free to reach out at support@gruum.com Warm regards, Andrea - team gruum

Posted 4 months ago

“I’ve tried her skin products, all good. Only delivery took a little bit longer than other web-retailers (but acceptable). I will order again.”

Helpful Report

Posted 4 months ago

Gruum is rated 4.7 based on 24,020 reviews