Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,613 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,613 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 13th January 2026

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much for creating such awesome offers and for providing world friendly products without all the unnecessary chemicals.Your product allow typical people to be able to purchase more holistic products:)”

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Posted 2 months ago

“Moisturiser is good but i believe the facial cleanser has caused skin irritation and more spots.”

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Posted 2 months ago

Hi there, Thank you for your feedback. We’re glad to hear you’re happy with the moisturiser, but we’re sorry to hear the facial cleanser may have caused irritation. Everyone’s skin reacts differently, and sometimes a product might not be the perfect match. If you’d like, please reach out to our customer care team at support@gruum.com — we’d love to help find a solution or suggest alternatives that might suit your skin better. Thanks again for sharing your experience. Best regards, Andrea - team grüum

Posted 2 months ago

“Dear Simon, Thank you for reaching out and for your kind message. I actually wanted to get in touch regarding an issue I had with one of your products. One of my favorite polos, a long-sleeve shirt, was unfortunately ruined by your roll-on fragrance oil. It seems the applicator on my Santorini Summer roll-on wasn’t properly fixed, and a significant amount of oil spilled onto my clothing. Despite several washes, I haven’t been able to remove the stain, which is really disappointing as it’s a shirt I truly liked. I really enjoy your products, and it’s unfortunate that this happened, as I understand oils can be tricky. I wanted to let you know in case there’s something that can be done to address this issue or to prevent it from happening in the future. Thank you for taking the time to read this. I look forward to hearing from you.”

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Posted 2 months ago

Hi there, Thank you for getting in touch and for your kind words — we're really sorry to hear about the issue with your roll-on fragrance. We've reached out to you via email so we can sort this out directly and make things right. Looking forward to resolving this with you soon! Best regards, Andrea - team grüum

Posted 2 months ago

“Lovely product, great packaging and Smells amazing.”

Helpful Report

Posted 2 months ago

“I have rlly sensitive skin that loves to flare up but the face wash and Moisturiser was rlly gentle on my skin and hasn’t caused any irritation which is rare when I try new products so safe to say I rlly liked the products I got and will probably buy more in the future x”

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Posted 2 months ago

“Amazing products! Highly recommend!”

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Posted 2 months ago

“I love the moisturiser it is great and facewash it works well❤️❤️”

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Posted 2 months ago

“Amazing would recommend to family and friends”

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Posted 2 months ago

“The aftershave roll on was so nice woody very masculine highly recommended and skin care cream was lovely aswell made my skin nice and soft”

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Posted 2 months ago

“Ordering is pretty easy on the website. I have ordered products for myself and my partner on Gruum but they last so long (shampoo bars) that it's impossible for me to enter into a full time subscription. I'm not halfway through my blonde shampoo and I still have an unopened box. I do receive free offers via my Railcard every so often where I only pay the postage. My last order was via an offer and I passed it to a close friend for her to try - summer stuff for when we next go on holiday together.”

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Posted 2 months ago

“All items i have bought are lovely & use daily. Can't wait to receive my advent calendar”

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Posted 2 months ago

“Very simple to order First time purchase and very impressed with the mini roll on perfume set ideal size for handbag and for travel. Smells are a bit similar but they r slightly different Fast postage too Thanks”

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Posted 2 months ago

“Very pleased,your products for my skin are amazing,felt soft and smells amazing too”

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Posted 2 months ago

“For me, the product quality is outstanding, exceeding my expectations.”

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Posted 2 months ago

“I ordered a gift for my granddaughter in-law she loves Gruum products, the gift arrived on time and she is delighted with them all. Happy recipient, happy giver.”

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Posted 2 months ago

“I have ordered several products from Gruum and I’m always happy with the quality and the speedy delivery 😊”

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Posted 2 months ago

“Great products, great values, great service!”

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Posted 2 months ago

“so nice, quick delivery and good prices. Would buy again”

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Posted 2 months ago

“This brand has been such a game changer!! The products are all natural and did heavens to my skin. Definitely rebuying.”

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Posted 2 months ago

“Great skin care products and I've found the diffuser such a lovely smell. Great that these products are well thought out.”

Helpful Report

Posted 2 months ago

Gruum is rated 4.7 based on 24,613 reviews