Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,860 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,860 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product are not value for money, the clay rub is just molded wax nothing more..”

Helpful Report

Posted 3 months ago

Hi, Thank you for your feedback, and we’re really sorry to hear this didn’t meet your expectations. That’s certainly not the experience we want for our customers. If you’d like any help or support, please do reach out to us at support@gruum.com and we’ll be happy to assist. Warm regards, Mikaela Team grüum

Posted 3 months ago

“My nephew was complaining about his oily skin. I gave him my Gruum a cream and he was so happy with the texture. Thanks.”

Helpful Report

Posted 3 months ago

Hi Sema, It’s wonderful to hear the product has helped your nephew and that he’s happy with the texture. We’re really pleased it’s working well for him. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Disgusting structure of product and smell is really bad. Very cheap plastic of the bottles.”

Helpful Report

Posted 3 months ago

Hi Denis, Thank you for your feedback, and I'm sorry to hear that you were disappointed with the product. We'd like to understand more about your experience and see if there's anything we can do to help. Please reach out to us at support@gruum.com with further details, including which product you purchased, and our team will be happy to look into this for you. Warm Regards, Andrea - team grüum

Posted 3 months ago

“The delivery took a really long time, and I was very disappointed when I received it.”

Helpful Report

Posted 3 months ago

Hi Y Malik, Thank you for your feedback. I'm sorry to hear that your delivery took longer than expected and that you were disappointed when your order arrived. That's certainly not the experience we want our customers to have. We appreciate you taking the time to share your comments, and we'll make sure your feedback is passed on to the relevant teams for review. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Excellent service prompt delivery highly recommend”

Helpful Report

Posted 3 months ago

Hi Kathryn, It’s wonderful to hear you’re happy with the service and prompt delivery. We really appreciate your recommendation and support. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Great skin care products and easy to use. I have really sensitive and acne prone skin, but your products are really helpful.”

Helpful Report

Posted 3 months ago

Hi Lucy, It’s wonderful to hear you’re enjoying the skincare range and finding the products easy to use. We’re especially pleased they’ve been helpful for your sensitive, acne-prone skin. Thank you so much for sharing your experience with us. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Lovely products and lots of offers given by gruum. 5 stars !”

Helpful Report

Posted 3 months ago

Hi there, It’s wonderful to hear you’re enjoying the products and finding the offers helpful too. We really appreciate your 5-star feedback and support. Warm Regards, Andrea - team grüum

Posted 3 months ago

“I love Gruum products I do wish you sell mens soaps that were like Mont Blanc explorer extreme wee hint there. It's my daily go to aftershave. Well you asked and we'll build it make it and I buy it thank.”

Helpful Report

Posted 3 months ago

Hi Ryan, It’s great to hear you’re enjoying grüum products. Thank you as well for your suggestion — a men’s soap with a similar scent profile is a really interesting idea. I’ll make sure your feedback is passed on to our product team for consideration. Warm Regards, Andrea - team grüum

Posted 3 months ago

“I wasn't sure what to expect so I ordered a selection of shampoo bars and body soaps. Really happy with all the products. I have put a review on trustpilot as I was very pleased with the company, service and product. Will definitely be my go to shop for ethical products. Thank you.”

Helpful Report

Posted 3 months ago

Hi Wendy, It’s wonderful to hear you gave the shampoo bars and body soaps a try and that they’ve all met your expectations. We’re really pleased you’re happy with both the products and the service, and it means a lot that you’ve shared your experience on Trustpilot as well. Thank you so much for your kind support — we’re delighted to be your go-to for ethical products. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Excellent service and wonderful products. I love the hair care range and the skin oil, thoroughly recommend all of them. My only problem is I cannot read the instructions the print is so small. Maybe you could put the instructions separately or on your website so that I can read them. Thank you.”

Helpful Report

Posted 3 months ago

Hi Janet, It’s wonderful to hear you’re enjoying the hair care range and skin oil, and we really appreciate your kind recommendation. Thank you as well for your lovely feedback on our service. I’m sorry to hear you’re finding the print on the instructions too small to read — that’s really helpful feedback. We’ll make sure this is passed on to the relevant team. In the meantime, product usage information is also available on our website, and we’d be happy to help if you ever need anything sent over more clearly. Warm Regards, Andrea - team grüum

Posted 3 months ago

“My first order from Grüum was beard oil beard balm and a set of scents the ordering process was easy each product was first class and the aroma of the scents was brilliant plus no plastic and vegan friendly they arrived safely quickly and no damage this was my first order but certainly not my last”

Helpful Report

Posted 3 months ago

Hi John, It’s wonderful to hear your first order from grüum has been such a positive experience. We’re really pleased you enjoyed the beard oil, balm, and fragrances, and that the scents stood out to you. It’s also great to hear everything arrived quickly and safely, and that you appreciate the vegan-friendly, plastic-free approach. We’re especially glad this won’t be your last order! Thank you so much for your kind feedback and support. Warm Regards, Andrea - team grüum

Posted 3 months ago

“I’ve been using Gruum products for a number of years and highly recommend their products. I use their hair products and find them excellent, especially for travel. I also use the sunscreen and moisturiser, great natural products that work.”

Helpful Report

Posted 3 months ago

Hi Julie, It’s wonderful to hear you’ve been using grüum products for a number of years and that they’ve become such a reliable part of your routine. We’re really pleased you’re enjoying the hair products, especially for travel, as well as the sunscreen and moisturiser. Thank you so much for your continued support and kind recommendation. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Tried the sun lotion it’s brilliant not tried dont yet and lip balm but if it’s like the lotion it will be fab”

Helpful Report

Posted 3 months ago

Hi Margaret, It’s wonderful to hear you’re enjoying the sun lotion and finding it brilliant. We’re really pleased it’s working well for you. We hope you enjoy the other products just as much when you try them too — thank you for your lovely feedback. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Excellent service and great product Highly recommended Thankyou Linda 😊”

Helpful Report

Posted 3 months ago

Hi Linda, It’s wonderful to hear you’re happy with the service and the product, and we really appreciate your recommendation. Thank you so much for your kind feedback 😊 Warm Regards, Andrea - team grüum

Posted 3 months ago

“Lovely products. Great for my sensitive skin. The SPF lip conditioner was a blessing at the beach.”

Helpful Report

Posted 3 months ago

Hi there, It’s wonderful to hear you’re enjoying the products and that they’ve been suitable for your sensitive skin. We’re especially pleased the SPF lip conditioner was so useful for you at the beach. Thank you for sharing your lovely feedback. Warm Regards, Andrea - team grüum

Posted 3 months ago

“I find the face wash perfect it’s gentle and not too perfumed. I also like the body wash that too is gentle and although scented it is pleasant and refreshing.”

Helpful Report

Posted 3 months ago

Hi there, It’s wonderful to hear you’re enjoying both the face wash and body wash. We’re really pleased they feel gentle on your skin and that you’re finding the scents pleasant and refreshing without being overpowering. Thank you for sharing your feedback and support. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Good value. Love everything I’ve tried so far.”

Helpful Report

Posted 3 months ago

Hi there, It’s wonderful to hear you’re enjoying everything you’ve tried so far and that you feel it’s good value. We really appreciate your feedback and support. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Great service, quick delivery and beautiful, affordable products. No artificial smells either”

Helpful Report

Posted 3 months ago

Hi Sue, It’s wonderful to hear you’re happy with the service and delivery, and that you’re enjoying the products. We’re especially pleased you appreciate the more natural scents and find everything good value. Warm Regards, Andrea - team grüum

Posted 3 months ago

“I like your products very much, however there are a few things that bother me. One is an aluminium content in your deodorants and other is camphor and eucalyptus oil in Melting Cleansing Balm, which makes my eyes irritated. Why don’t you make sensitive version without these ingredients?”

Helpful Report

Posted 3 months ago

Hi Dorothy, Thank you for taking the time to share your feedback — we really appreciate you getting in touch. In regard to aluminium in deodorants, we use Aluminium Chlorohydrate, which is approved by leading health authorities and has been widely studied for many years. Research shows it is considered safe for everyday use, and only a very small amount is absorbed through the skin. If you’d like to read more, we’ve also written about this here: https://www.gruum.com/the-truth-about-aluminium-chlorohydrate/ Regarding the camphor and eucalyptus oil in the Melting Cleansing Balm, we’re sorry to hear this has caused irritation for your eyes. These ingredients are included for their cleansing and refreshing properties, but we do understand they may not suit everyone, particularly those with sensitivities. We really appreciate your feedback about a sensitive alternative — I’ll make sure this is passed on to our product team for consideration. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Amazing products that are great value for money, I use the Prickly Pear oil the most and it’s changed my skin. There is also deals / offers on all the time to save even more money.”

Helpful Report

Posted 3 months ago

Hi there, It’s wonderful to hear you’re enjoying the products and that the prickly pear oil has made such a positive difference to your skin. We’re really pleased it’s become a favourite for you. It’s also great to hear you’re making the most of our ongoing offers — it’s always nice to be able to stock up and save. Warm Regards, Andrea - team grüum

Posted 3 months ago

Gruum is rated 4.7 based on 26,860 reviews