Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,020 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,020 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are a pleasure to use. Everything feels (and smells) high quality. Thanks Grüum.”

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Posted 4 months ago

“Gruum is I find a very user friendly site . The products are amazing my hair and beard have never felt so good and it lasts such a long time. recently while at our country retreat (caravan in a field) I was being eaten alive by horse flies and the like ,my wife put some Pulse point roller on my arms where I was being bitten and lo and behold I wasn't bitten for a couple of hours.”

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Posted 4 months ago

“It was never delivered”

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Posted 4 months ago

Hi Graham, We’re really sorry to hear your order hasn’t arrived — we understand how frustrating that must be. Just to help move things along, we’ve now sent you an email to follow up directly. Please check your inbox (and junk folder) for a message from us, and we’ll get this resolved as quickly as possible. Thanks again for your patience. Warm regards, Andrea - team gruum

Posted 4 months ago

“Lovely products, great prices and packaging is excellent”

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Posted 4 months ago

“I really like these products, the sunscreen goes on nicely, doesnt leave me feeling oily and has protected my skin while biking too and from work daily. I want to try more products! Would recommend.”

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Posted 4 months ago

“Gruum are a very good company, all products smell lovely and face sun cream is brilliant to use and doesn't feel oily”

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Posted 4 months ago

“Brilliant products 🤩👌the aftrtsun bar is the best I've ever had and the daily defence is brilliant I use every day s a morning moisturiser and love the little bottles of sunscreen it goes along way 😍Thanks guys for sorting me out with forever products and I love your sales ❤️”

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Posted 4 months ago

“Excellent company. Produce lovely planet friendly toiletries. They seem to be particularly liked by my husband and son .”

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Posted 4 months ago

“Ordering is straightforward, delivery within a few days. Products have been bought as gifts never for myself and bought when on offer. No complaints so far.”

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Posted 4 months ago

“There products are sustainable and environmentally friendly. I loved the convenience of the products being in small packages so very easy to pack for holidays especially on Ryanair. The products feel good on my skin and hair and I loved them.”

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Posted 4 months ago

“I love the ethics of Gruum, and am delighted with everything that I purchase. I buy gift sets to give to family and friends so that they can try the products and hopefully go on to purchase themselves. Delivery is fast and the products are always in excellent condition.”

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Posted 4 months ago

“Excellent products at really reasonable prices.”

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Posted 4 months ago

“Their after sun bar feels very calming and refreshing! And it smells very good. Would definitely recommend it”

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Posted 4 months ago

“I have tried your products a few times and is very happy with the results, the same I have repeated and also ventured to other products I am now testing. So far, so good! Did not need to contact the company!”

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Posted 4 months ago

“Very good service and delivery, we had a problem with the delivery and a replacement was sent immediately without any bother or further cost, would definitely recommend. Products are also excellent!”

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Posted 4 months ago

“Products never arrived and the website won't let me log back in or reset my password”

Helpful Report

Posted 4 months ago

Hi Daniel, We’re really sorry to hear your order didn’t arrive - We’ve just sent you an email to confirm your delivery address so we can get a replacement sent out right away. As for the login issue, it looks like the order was placed as a guest, which is why you’re unable to log in or reset your password. If you’d like to create an account for future orders, you can do so easily here: 👉 https://www.gruum.com/my-account Thanks for your patience, and please don’t hesitate to reach out if there’s anything else we can help with. Warm regards, Andrea - team gruum

Posted 4 months ago

“Hello, I really like the products, especially the bars of cleanser body balm etc, but it can be difficult to remember what is what. How about a pre labelled soap holder?? That would also hold the shampoo, conditioner too, something attractive but compact.”

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Posted 4 months ago

“All products are wonderful (haven't tried the latest ordered as it was a present) but have tried quite a few overall and all feels good for my skin (which is aging and sensitive). The price is alwsys unbelievable and kept as law as possible with many offers available, giving the chance to try, all that shows the big job behind it and effort to make the best value and give a quality product at the same time! Like your packaging too! Thank you!”

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Posted 4 months ago

“Fantastic producy, feels good on my skin, adsorbs well, doesnt leave greasy layer, protects my face from UV. Got it on the offer, a bit pricy otherwise, will see how long will it last but would definitely recommend and will buy again.”

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Posted 4 months ago

“Great products, I really like the smell and how delicate the product is on my skin.”

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Posted 4 months ago

Gruum is rated 4.7 based on 24,020 reviews