Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,021 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,021 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, it was easy to order, I live in France, so there is always a delivery charge, however, I ordered enough to keep me going! Lovely products, will try more.”

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Posted 3 months ago

“Great service and great products!”

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Posted 3 months ago

“I have started using Gruum skincare around 3 months ago. Ordered out of curiosity as my partner had an offer and I was really looking getting into a skincare routine. I have used the pür Gentle moisturiser and the skal Facial serum daily and I love the results - my skin feels more hydrated and healthier and make up sits lovely on top of these products. I am on my 2nd bottle of the moisturiser now! I have also started using the eye serum treatment. I am sold on the products and I am consistently ordering more to try! The packaging is awesome as well and all products are easy to use and travel with!”

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Posted 3 months ago

“Really lovely product and SPF does not leave a white cast. Thanks for the free products”

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Posted 4 months ago

“Enjoying all of the products I've brought from Gruum. Website is easy to navigate and items are delivered promptly. Products are nice on my skin Would recommend Gruum to others”

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Posted 4 months ago

“the sunscreen is completely unscented, doesn’t leave a white cast and is super lightweight. the lip moisturiser has an incredible favour and keeps my lips hydrated for hours. i have not yet gotten around to use the after sun bar however i have no doubt it will perform as well as the other products. the delivery was very quick and efficient and the packaging was super good quality. i will definitely be recording the sunscreen again and i will also try other products”

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Posted 4 months ago

“Fantastic!”

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Posted 4 months ago

“Great products. Love face wash and shampoos and conditioners.”

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Posted 4 months ago

“I love their products. Amazing quality and speedy delivery! Highly recommended! Thank you.”

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Posted 4 months ago

“I’ve been using gruum products for a few years now. I started with the shampoo bars. I’ve tried a few other brands to compare but can honestly say gruum is the best for me. They’re long lasting and cause no irritation to my scalp. I’ve recently started using the face sun screen. Again, no irritation and it’s Matt; so no shiny face.”

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Posted 4 months ago

“I only ever use gruum glos shampoo and conditioner bars. I love how they make my hair feel, they smell good, are environmentally friendly and easy to transport when going away. Would definitely recommend them.”

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Posted 4 months ago

“Gruum and their products area great, shipping is fast so no need to wait long after ordering. So far I had face wash bar - the round one, it’s really nice, spf which for my oily t-zone is too oily but it’s still a very nice product, but the best of all are the bars of shampoo- I am a big fan of them.”

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Posted 4 months ago

“I love Gruum products, I've used the company a few times and have always been very happy with the products. They do the job, smell amazing and are kind to skin/hair and the environment. The packaging is sleek and modern too.”

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Posted 4 months ago

“A lovely company to deal with. Easy to order and regular good offers which encourage me to try new products. I love my daily skin defence lotion, especially since my latest order has arrived in a softer bottle which is much easier to get the product out of! Deliveries always fast with minimal but effective packaging- all recyclable. What’s not to like?! 😊”

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Posted 4 months ago

“Tried a handful of products for free now and loved each one. Will definitely buy when they run out. The shampoo bar is amazing and keeps my hair fresh for longer. The conditioner smells gorgeous. The face sun cream is prefect with make up, doesn't have a greasy look or feel.”

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Posted 4 months ago

“Very good quality for reasonable prices, they last a long time! Shipping is always quick.”

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Posted 4 months ago

“However, after reviewing the full ingredient list, I was disappointed to find Hexamethylindanopyran (Galaxolide) included in the formulation. As you may know, this synthetic fragrance compound has raised serious concerns in countries like France, where it has been flagged due to its bioaccumulative properties and potential long-term health effects. For a product marketed as “free from chemical nasties,” the inclusion of such a controversial ingredient feels misleading. Additionally, I noticed the product appears in your “Kids” section, yet it contains fragrance allergens and synthetic dye (CI 15985)—neither of which are generally recommended for children under five, particularly those with sensitive skin or eczema. There also doesn’t appear to be a clear child-specific safety rating, which I believe is important when offering personal care products for younger users. I genuinely respect what your brand is trying to achieve, but I encourage you to take a closer look at the transparency of your ingredient choices—especially when marketing to health-conscious and eco-aware customers. Replacing synthetic musks with safer, plant-based alternatives would better align with your stated values and improve trust with customers like me.”

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Posted 4 months ago

Hi, Thank you for taking the time to share your detailed feedback — we genuinely appreciate your insight and the care you’ve taken in reviewing our ingredients. We want to assure you that the level of HHCB used in our formulation is well within the safety limits currently accepted under UK regulations. According to the Health and Safety Executive (HSE), HHCB is permitted for use in consumer products, and our usage complies with all applicable standard. We like to include natural ingredients in formulas, and some of these contain allergens. These are safe to use on the skin at restricted levels. All ingredients used in the formulation are safe and comply with UK & EU regulations. We completely understand the importance of knowing more about ingredients, especially for products intended for kids. Our aim has always been to create products that are safe, effective, and responsibly made — and hearing from customers like you helps keep us aligned with that mission. Thank you again for your thoughtful message and for holding us to a higher standard — it’s something we value deeply. Warm regards, Andrea - team gruum

Posted 4 months ago

“I have tried unsubscribing endlessly yet I still get emails! It seems impossible to get off this company's mailing list.”

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Posted 4 months ago

Hi, Thank you for the feedback. I am sorry that you feel you are receiving too many emails. You can always manage your preferences at the bottom of any email you get from us. Alternatively if you still need help with this then please reach out to us at support@gruum.com and one of our team will be happy to help and remove you from the mailing list. Warm regards, Andrea - team gruum

Posted 4 months ago

“Thanks to presleyjossie @ gmail . com ,I got my money back.”

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Posted 4 months ago

“Highly recommend the face sunscreen-a little goes a long way and absorbed quickly. The body wash bar was lovely too-it was creamy as stated on the label. Very prompt and good service from the support team when I emailed them.”

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Posted 4 months ago

Gruum is rated 4.7 based on 24,021 reviews