Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,454 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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326

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took up the offer of 3 free products, which is a very generous offer. They arrived beautifully packaged and were a good size. I was excited to try them out, I have sensitive, ageing skin and have to be careful with the products I use, I suffered no reactions or flare ups and found the products to be gentle, I just need some little boxes to keep them in now! Thank you Gruum-I'll be back soon!”

Helpful Report

Posted 3 months ago

Hi Janice, Thank you so much for your lovely review — we’re absolutely delighted to hear how much you’re enjoying the products! We really appreciate your kind words and support 🧡 Kind regards, Team grüum

Posted 3 months ago

“I use Gruum face wash, toner and moisturiser. They have become part of my daily routine and I couldn’t do without them. I have also started using their monthly fragrances and love each one of them.”

Helpful Report

Posted 3 months ago

Hi Jenny, We really appreciate you taking the time to leave this review — it truly means a lot to us! 🧡 Kind regards, Team grüum

Posted 3 months ago

“Ecological product. I especially like the shampoo bar.”

Helpful Report

Posted 3 months ago

Hi Aniceta, Thank you so much for your lovely review and for supporting grüum — it truly means a lot to us. 🧡 Kind regards, Team grüum

Posted 3 months ago

“Good products. Loved the air fresheners. And face oils are good feel natural. Shower bars good too.”

Helpful Report

Posted 3 months ago

Hi Vicki, We really appreciate you taking the time to leave this review — it truly means a lot to us! 🧡 Kind regards, Team grüum

Posted 3 months ago

“Brilliant products, really pleased with everything that we have purchased. Natural products, great to use and so easy to order. Definitely a "user friendly" experience from ordering to using.”

Helpful Report

Posted 3 months ago

Hi Simon, Thank you so much for your lovely feedback! We’re delighted to hear you’ve enjoyed everything, from the ease of ordering to using the products themselves. Warm regards, Mikaela Team grüum

Posted 3 months ago

“Bought the 12 small perfumes. One for each month of the year. I’ve only used the first 2, but they smell amazing and last really well. Very happy with my purchase.”

Helpful Report

Posted 3 months ago

Hi there, Thanks so much for your lovely review! We’re thrilled to hear you’re enjoying the perfumes and that they last well. We hope you continue to love discovering the rest of the scents. Warm regards, Mikaela Team grüum

Posted 3 months ago

“I really love all of the products I've purchased from Gruum. They're very natural, smell delicious and very importantly, they're very kind to my sensitive skin. Highly recommend buying their products.🙂❤️”

Helpful Report

Posted 3 months ago

Thanks so much 😊 Really glad the products are suiting your skin so well, that means a lot to hear! Best, Team grüum x

Posted 3 months ago

“Great skin care products. Love the serum and cleansing!”

Helpful Report

Posted 3 months ago

Thanks so much 😊 Really glad you’re enjoying them! Best, Team grüum x

Posted 3 months ago

“The BEST treatments for your face! This has got to be one of the best brands I have ever tested my skin is so hydrated fresh and healthy I’d love to promote more of this brand and make some content! The cleansing balm smells beautiful and the toner and serum makes your skin GLOW! By far the best label about I recommend and will definitely be buying more x”

Helpful Report

Posted 3 months ago

Thank you so much for this, honestly, it means a lot 💛 And your photo is lovely, your skin is absolutely glowing! We’re so happy you’re enjoying everything, it’s great to hear they’re working so well for you. Really appreciate the support and kind words 😊 Best, Team grüum x

Posted 3 months ago

“I love the stylish packaging as much as the product! Super kind on my skin.”

Helpful Report

Posted 3 months ago

Thank you 😊 So glad it’s been a great match for your skin! Best, Team grüum x

Posted 3 months ago

“The products are good for the skin”

Helpful Report

Posted 3 months ago

Glad to hear you like our products! Best, Team grüum x

Posted 3 months ago

“I’ve been using several grüum products that I received for free through my company perks, and I have to say that everything I’ve tried so far has worked really well for me. I love how the products feel natural, gentle, and eco‑friendly, and my skin has never had any adverse reactions. I’d definitely recommend grüum to my friends. The only thing I’d improve is the packaging of the sprays as they sometimes tend to be too soft or make unusual squeaks/hissing when used. However, if this type of container is part of their effort to stay sustainable, eco‑friendly, and affordable, then it’s something I don’t mind overlooking. If the product works and it’s good for the planet, I can live with a few quirks.”

Helpful Report

Posted 3 months ago

Thanks so much for sharing this 😊 We’re really glad the products have been working well for you and that your skin’s been happy with them! We appreciate the feedback on the spray packaging too, that’s really helpful and we’ll pass it on to the team. Best, Team grüum x

Posted 3 months ago

“I like the proposition. However, I also like to buy things which are unperfumed and simple to understand and buy. My last order felt complicated to buy through your website; I just wanted men's shampoo, conditioner, and body wash, ideally unperfumed, but it took quite a time to select and order the items I wanted. There's something unintuitive about the website, lovely though the products are. A key reason for using Gruum is to avoid using plastic bottles, but I suspect that using Gruum actually costs rather more than using regular liquids I can pick up at the supermarket; it seems expensive to me.”

Helpful Report

Posted 3 months ago

Hi Tim, Thanks for your feedback — we really appreciate it. We’re glad you like the products, but we’re sorry the website felt complicated. It should be quick and easy to find simple, unperfumed essentials, and we’ll pass this on to our team. We also understand your concerns about price. Our products are made with high-quality, often natural ingredients and plastic-free formats, which can make them a bit more expensive, but we know value is important. Thanks again for sharing — it really helps us improve. Grüum Team

Posted 3 months ago

“Very quick delivery. I love the face was”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your lovely message. We’re really pleased to hear your order arrived quickly and that you’re enjoying the face wash—it’s always great to know it’s become a part of your routine. We truly appreciate you taking the time to share this with us. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Excellent convenient products good job”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your kind words. We’re really pleased to hear you’re enjoying our products and finding them convenient—that’s exactly what we aim for. We truly appreciate you taking the time to share your feedback. Warm Regards, Andrea - team grüum

Posted 3 months ago

“These products are amazing for my skin and under my makeup . The prickly pear strum I cannot live without! Great price too”

Helpful Report

Posted 3 months ago

Hi Claire, Thank you so much for your lovely message. We’re really pleased to hear our products are working so well for your skin and sitting nicely under your makeup—that’s exactly what we love to hear. It’s especially great to know the prickly pear serum has become such a must-have for you! We also agree, finding great skincare at a fair price makes it even better. We truly appreciate you taking the time to share this. Warm Regards, Andrea - team grüum

Posted 3 months ago

“I love the grumm things, not got many, but what I get I buy time and time again.”

Helpful Report

Posted 3 months ago

Hi Diana, Thank you so much for your lovely message. We’re really pleased to hear you enjoy your grüum favourites and keep coming back to them—that’s exactly what we hope for when something works well for you. It’s great to know they’ve earned a regular spot in your routine. We truly appreciate you taking the time to share this with us. Warm Regards, Andrea - team grüum

Posted 3 months ago

“I buy from here regularly no nonsense packaging natural products at very reasonable prices”

Helpful Report

Posted 3 months ago

Hi Allison, Thank you so much for your continued support—it really means a lot to us. We’re so pleased to hear you enjoy our no-nonsense packaging and natural products, and that they offer great value for you. That balance is something we care deeply about, so it’s lovely to know it resonates. We truly appreciate you taking the time to share this. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Easy to use website with the check out process being excellent. Delivery was quick with updates, highly recommended!”

Helpful Report

Posted 3 months ago

Hi Neil, Thank you for such a fantastic review! We’re really pleased to hear you found the website easy to use and the checkout process smooth—that’s exactly the experience we aim to create. It’s also great to know your order arrived quickly and that the updates kept everything clear along the way. We truly appreciate the recommendation and your support. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Never received it”

Helpful Report

Posted 3 months ago

Hi Karl, Sorry to hear that you have not received your order. I have looked into this and sent you a private email to help resolve this for you as quickly as possible. I hope this helps. Warm regards Mikaela – Team grüum

Posted 2 months ago

Gruum is rated 4.7 based on 26,454 reviews