Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,822 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,822 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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321

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not keen on these products at all”

Helpful Report

Posted 2 weeks ago

Hi Daniel, We’re sorry to hear the products weren’t for you. We always appreciate honest feedback, as it helps us understand where we can improve and better meet our customers’ expectations. Kind regards, grüum Team

Posted 1 week ago

“Lovely products, neatly packaged. They smell wholesome, and feel nourishing on the skin and lips. The rollerball scents and lip products have been my fave so far. I've given some products as (well received) gifts...am very happy to spread the word of gruum, pronounced groom :-)”

Helpful Report

Posted 2 weeks ago

Hi Caroline! Thank you so much for your lovely support, we really appreciate it! We’re so happy to hear you’re enjoying your products and sharing them as gifts too. Ana grüum Team x

Posted 2 weeks ago

“I usually buy your shampoo bars to take on holiday with me and they are ideal for packing and easy to use when camping.”

Helpful Report

Posted 2 weeks ago

Hi! Thank you so much for your support! So glad to hear they’re working perfectly for your travels. Enjoy!! Ana grüum Team x

Posted 2 weeks ago

“Like all the products and even though I have sensitive skin I've never reacted to any of the skin products. Particularly like the lack of single use plastic.”

Helpful Report

Posted 2 weeks ago

Hi Julie! Thank you so much for your kind review. We're really glad our products suit your sensitive skin and that you value the lack of single-use plastic. Kind regards, grüum Team

Posted 1 week ago

“I really like this brand. I've only tried a few of the products, but they've all been amazing. I particularly like the shampoo bar- it smells amazing and leaves my hair feeling fresh. I like how the products come neatly and securely packaged and they always arrive quickly.”

Helpful Report

Posted 2 weeks ago

Hi Amelie! Thank you so much for your lovely review, we really appreciate it! We’re so glad to hear you’ve been enjoying the products and that they’ve made a great impression so far. Enjoy your grüumies! Ana grüum Team x

Posted 2 weeks ago

“Nice and easy to order online. No problems and items arrived very safe and securely in a box. Thank you :)”

Helpful Report

Posted 2 weeks ago

Hi Christine! We appreciate your positive feedback, thank you for your support! Ana grüum Team x

Posted 2 weeks ago

“Lovely products at a reasonable price”

Helpful Report

Posted 2 weeks ago

Hi! Thank you so much for your 5 star review, you've made our day! Ana grüum Team x

Posted 2 weeks ago

“It was a pleasant surprise to be able order a group of products at such a good price. A little disappointing that the products took almost 2 weeks to arrive. The suncream is a good size to keep in the pocket and I like the packaging design. I struggle to get on with the After Sun Bar. I used it according to the instructions, but found dragging it on my skin strnge, and the consitency too oily. Overall I like the idea of the products, but I have found better out there.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share your feedback. We’re really pleased to hear you enjoyed the value of the offer, as well as the convenient size and packaging of the suncream. We’re sorry to hear the delivery took longer than expected and that the After Sun Bar wasn’t quite right for you. Thank you again for giving our products a try and for sharing your experience with us. Kind regards, grüum Team

Posted 1 week ago

“Wasn't impressed with what was on the offer when it arrived. Seems that I was sent samples of your products which was rather misleading when I ordered Expected full size of the product. I know it was a special offer but Seems like a bit of a scam.”

Helpful Report

Posted 2 weeks ago

Hi Debra, We’re sorry to hear you were disappointed with your order. Please do get in touch with us at support@gruum.com with the name of the offer and the product you received, and we’ll be happy to clarify this for you. We’d also like to reassure you that we do not include sample products in our promotions, and product sizes are always stated on the offer landing page to help customers know exactly what to expect. Kind regards, grüum Team

Posted 1 week ago

“I saw an offer through Martin lewis website, I ordered the summer range, it was easy to order and was delivered quickly, the product is nicely packaged and smells and feels nice, I am however still waiting for summer! These items are also small enough to take on holiday, which is handy.”

Helpful Report

Posted 2 weeks ago

Hi! We appreciate your positive feedback, thank you for your support! Ana grüum Team x

Posted 2 weeks ago

“Love the shampoo bars. Last for ages as you use so very little each time. Great for taking abroad on holiday as not a liquid and they use little room.”

Helpful Report

Posted 2 weeks ago

Hi there! Thanks so much for your lovely review. We’re really glad you’re enjoying the shampoo bars and that they’re great for travel. Kind regards, grüum Team

Posted 1 week ago

“Absolutely love the room fragrances! They smell amazing. Even my partner commented on how gorgeous they smell. The fragrance lasts for ages. So impressed.”

Helpful Report

Posted 2 weeks ago

Hi Lisa, Thank you for your review. So glad you and your partner love the room fragrances and that they last well. We really appreciate your support! Warm regards, grüum Team

Posted 1 week ago

“Loved the products. Great quality and they smell divine. Customer service was great too.”

Helpful Report

Posted 2 weeks ago

Hi there! Thank you so much for your wonderful review. We’re thrilled you loved the products and that the scent impressed you. Kind regards, grüum Team

Posted 1 week ago

“First time I have used your company. I had a gift voucher from Buyagift.com and chose my gift from yourselves. I ordered my first month out of 3 and also purchased an additional pack. I must say I was very pleased with what I received and can't wait for my next monthly. Good luck on your business. Take care Pam Cook”

Helpful Report

Posted 2 weeks ago

Hi Pam, Thank you so much for sharing your experience and for choosing grüum with your voucher. We're thrilled you were pleased with your first month and look forward to your next one. Kind regards, Team grüum

Posted 1 week ago

“Happy with my purchase. Got some nice soap.”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks so much for choosing grüum and for sharing your kind words. We’re really glad you’re happy with your purchase. Warm regards, Team grüum

Posted 1 week ago

“Ordered a set as a trial and really like the products, especially the face sunscreen. I have sensitive skin/eyes and I'm pleased to say that it does not cause any issues. Will definitely reorder.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you so much for your wonderful review. We’re thrilled the face sunscreen works well for sensitive skin. Kind regards, grüum Team

Posted 1 week ago

“The pulse oil and, pillow spray are INCREDIBLE. The silver ball on the pulse bottle is so smooth on application, and never dries up ( unlike other products I’ve tried ). Both have calming ingredients of the superior kind, please buy.”

Helpful Report

Posted 2 weeks ago

Hi Caroline! So glad to hear you’re loving the pulse oil and pillow spray—and that the silver ball feels smooth and stable for you. Thanks a lot for sharing your experience with us. Kind regards, grüum Team

Posted 1 week ago

“It's so refreshing to see a company in todays market who care so much about the planet and its sustainability. Using only plant based creations to make there products was enough to tempt me into trying them and I haven't looked back since from the multiple products I use daily from soap,shampoo,moisturiser and along with there competitive pricing it's just a match made in heaven”

Helpful Report

Posted 2 weeks ago

Hi Marcus, Thank you so much for your lovely review. We're thrilled you’re enjoying our plant-based range and sustainability efforts. Kind regards, grüum Team

Posted 1 week ago

“Love these products, smell amazing and its great to know no nasties in them. Love the amazing offers they have just wish you could combine with other products to make one order. The relaxing sleep mist lavender is my favourite”

Helpful Report

Posted 2 weeks ago

Hi Melanie, Thank you so much for your lovely review! We're thrilled to hear how much you're enjoying the products and their natural ingredients. It’s great to know the Relaxing Sleep Mist Lavender has become your favourite — such a calming treat! 💜 Kind regards, grüum Team

Posted 1 week ago

“Great products.good for the environment.”

Helpful Report

Posted 2 weeks ago

Hi Margaret, Thank you so much for your support! We really appreciate you taking the time to leave such a kind review. Kind regards, grüum Team

Posted 1 week ago

Gruum is rated 4.7 based on 25,822 reviews