Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 23,986 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 23,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I usually use Loreal products from savers or another high street shop.After using the Gruum products they were good for my face,hands and body.I won the Gruum products via Mcdonalds monopoly but would use again as they are good products and the delivery was quicker than expected”

Helpful Report

Posted 1 week ago

“Ordered the bundle following winning through the McDonald's promotion. Had to pay postage which turned out to be more than I would have been willing to pay for the products in the shop. Couple of TINY bottles turned up which where completely different to the bundle selected on the website. Absolute scam, products weren't even that great.”

Helpful Report

Posted 1 week ago

Hi James, Thanks for your feedback and for taking part in our McDonald’s promotion. The complimentary bundle includes a selection of our products, with just the postage cost to pay. The size and weight of each item are shown at checkout, so you can see exactly what’s included before completing your order. We hope you enjoyed trying out the products, and we really appreciate you giving grüum a go. Warm regards, Andrea – team grüum

Posted 1 week ago

“Nice and smooth odourless cream.”

Helpful Report

Posted 1 week ago

“I've ordered quite a few things from here now and everything i got has been absolutely amazing, it smells so good and delivered fast.”

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Posted 1 week ago

“I wouldn’t knowI never received my parcel :(”

Helpful Report

Posted 1 week ago

Hi Laila, Thanks for letting us know, and we’re really sorry to hear your order hasn’t arrived. We’ve reached out to you privately via email to get this sorted as quickly as possible. Warm regards, Andrea – team grüum

Posted 1 week ago

“It's great that I found eco-friendly cosmetics that are starting to restore my damaged hair and skin. I highly recommend it ❤️☺️”

Gruum 5 star review on 7th November 2025

Helpful Report

Posted 1 week ago

“Big disappointment. Ordered a bundle with a few items in . When I received it all items had been replaced with something completely different, with a note saying sorry your items have been replaced with others. I wanted what I ordered not something completely different. I am new to ordering in this website and first impression matter. Safe to say it has there been the worse first impression out of any company I’ve ordered from so I will not be ordering from here again as who knows what they’ll replace my items with. If they can’t supply the items don’t offer them in the first place”

Helpful Report

Posted 1 week ago

Hi there, We’re really sorry to hear about your experience — that’s absolutely not the first impression we want to give. On the rare occasion that an item is out of stock, we do sometimes send a suitable alternative so there’s no delay to your order, but we completely understand that this isn’t always ideal. Please could you reach out to us at support@gruum.com so we can look into this for you and make things right? Warm regards, Andrea – team grüum

Posted 1 week ago

“I’ve been using the grüum face cream and soap bar for a while now and I’m really impressed.”

Helpful Report

Posted 1 week ago

“The products are a good, small but enough product. The packaging on the items are simple, efficient and chill, not overdone. I got the calming spray which smelt lovely but unsure if it truly was worth it, the oil wasn't for me, it was too sticky, oily (idk its oil lol but it didn't seem to go away) but i could have put too much on possibly, i used it once and stopped. I haven't used the bar yet. I give 4 stars for the values of the company, the packaging and the fact the products aren't bad, they just weren't for me but I'd always be happy to come back and try more of their products that might be a better fit for my skin. Would still recommend!!”

Helpful Report

Posted 1 week ago

“Haven’t received my order and i ordered it almost a month ago so not sure what happened there”

Helpful Report

Posted 1 week ago

Hi Divine, Thank you for your feedback. We’re so sorry to hear that your order hasn’t arrived yet. We’ve reached out to you via email so that we can look into this and resolve it for you as quickly as possible. Kind regards, Team grüum

Posted 1 week ago

“Products smell great really enjoying using them, i’m really sad because one of my products the face oil leaked on the way here and i couldn’t use it.”

Helpful Report

Posted 1 week ago

“I have now tried a wide range of products from Gruum and have been using them for over four years. Everything I have had has met and exceeded my expectations. I try to buy products packaged without using plastic, and Gruum has made this so much easier. I love their mask sticks, retinol and relaxation rollers, the razor with recyclable heads, the melting makeup remover, bath products, Kakadu plum and Oka serums, oils, and so much more. My husband loves the sleep products, and my best friend always asks for the roller fragrances as gifts from me. Sincerely recommended!”

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Posted 1 week ago

“To be honest, I only had to pay for the postage as I won the products from McDonalds Manopoly. I gave the goods away and I have been told that the product is top quality and their skin has never felt better.”

Helpful Report

Posted 1 week ago

“I absolutely love Gruum products! Their facial oil is my absolute favorite – the best one I’ve ever used. It leaves my skin soft, glowing, and perfectly hydrated without feeling greasy. I can’t imagine my skincare routine without it anymore. Highly recommend!”

Helpful Report

Posted 1 week ago

“Excellent product, all natural no nasties Really enjoyed using it, thank you”

Helpful Report

Posted 1 week ago

“I love your products. There dont irritate my skin like so many other brands do. I feel clean after. The skin oil is just perfect as I have very dry skin. Which has reduced after two weeks of using this already. So i will definitely be buying more in the future.”

Helpful Report

Posted 1 week ago

“My gruum products was amazing very happy with my order ☺️”

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Posted 1 week ago

“I started using solid shampoo during the pandemic with mixed results. I wanted to decrease the amount of plastic I used. I forget how I came across Gruum but I have not looked back since. As a long haired, curly human, its important that the product lathers well (these do) and cleanses well (it does) and does not disintegrate if not keep in a high security soap dish (it does not!). I am very happy with the shampoos and am gratful for the regular £5 sales which I use to stock up. I have used the handsoaps and all in one travel bars also. The conditioners are not for me-I do have more hair than a bear's arse-so sadly I am still using cream conditioner in a tub. I would recommend Gruum for their products, their ease of ordering, and their no fuss delivery-always mailbox sized and received without drama. Oh, they smell amazing-the products!”

Helpful Report

Posted 1 week ago

“Products are very nice, smell super good. The shipping was fast and the staff are very friendly”

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Posted 1 week ago

“really nice idea! loved the products i got and really appreciate the dedication for clean ingredient stuff. love it, full support! :)”

Helpful Report

Posted 1 week ago

Gruum is rated 4.7 based on 23,986 reviews