Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,263 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,263 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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319

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Grüum Calming Set expecting great results because the ingredients listed in the cosmetics sounded really promising. Unfortunately, my experience was very disappointing. The calming mist irritated my skin to the point that I couldn’t continue using it. Instead of soothing my skin, it caused discomfort, which was the opposite of what I expected from a product marketed as calming. On top of that, the shower gel arrived in scratched packaging, and the containers used to store the liquids feel quite cheap. The overall presentation and quality of the packaging did not match the expectations set by the brand. Overall, I’m an unhappy customer and it will take a lot of convincing for me to consider ordering other products from this company in the future. A real shame.”

Helpful Report

Posted 3 weeks ago

Dear Anna, Thank you for taking the time to share your feedback with us. We are very sorry to hear that your experience with the grüum Calming Set did not meet your expectations. We are particularly sorry to learn that the calming mist caused irritation to your skin. Our products are formulated with gentle ingredients and are designed to suit a wide range of skin types, but we do understand that individual sensitivities can sometimes occur. Your comfort and safety are very important to us, so we are truly sorry that this product did not work well for you. We are also sorry to hear that the shower gel arrived with scratched packaging and that the overall presentation did not meet the standard you expected. This is certainly not the experience we want our customers to have, and your feedback will be shared with our team so we can review both the product and packaging. Please do contact our support team so we can look into this further and assist you directly. We would very much like the opportunity to help and review your experience in more detail. Thank you again for your honest feedback. Kind regards, Team grüum ✨

Posted 2 weeks ago

“Brilliant products, brilliant service too! Highly recommend all the products especially the, hydrating face cream, shampoo and conditioner bars. What I would like is a tin with a big C and big S on, for when i'm in the bath with no glasses on so I can see which bar is which when washung my hair.”

Helpful Report

Posted 3 weeks ago

Hi Charlotte, Thank you so much for your wonderful feedback! We’re thrilled to hear you’re enjoying both our products and service, and that the hydrating face cream, shampoo, and conditioner bars are your favourites. We love your idea about a tin with a big “C” and “S”—to make it easier, you can get in touch with support@gruum.com and we’ll provide stickers to apply on the tins. Kind regards, Grüum Team

Posted 2 weeks ago

“I order the pulse point roller, which is really nice. I like the smell, it's fresh. Easy to use and convenient to take it out for use.”

Helpful Report

Posted 3 weeks ago

Hi Wing, Thank you for your feedback! We’re glad you’re enjoying the pulse point roller—the fresh scent, ease of use, and its portability. Kind regards, Grüum Team

Posted 2 weeks ago

“Decent products that are unique and appear to be ethically produced. Good to shop with a unique British company!”

Helpful Report

Posted 3 weeks ago

Hi John, Thank you for your feedback! We’re glad you appreciate the uniqueness and ethical approach of our products, and it means a lot to hear you enjoy supporting a British company. Kind regards, Grüum Team

Posted 2 weeks ago

“A lovely product makes skin a lot softer with a lovely clean fragrance will buy again”

Helpful Report

Posted 3 weeks ago

Hi Stephen, Thank you for your lovely feedback! We’re so glad Gruum is helping make your skin softer with a clean fragrance. We appreciate your support and look forward to welcoming you back. Kind regards, Grüum Team

Posted 2 weeks ago

“I ordered the roller fragrance sticks in three different scents. Depending which mood I'm in I'll use that scent. All very nice size and store easily in my bag.”

Helpful Report

Posted 3 weeks ago

Hi Michelle, Thank you for your lovely feedback! We’re so glad you’re enjoying the roller fragrance sticks and that they’re convenient to use and carry around. Kind regards, Grüum Team

Posted 2 weeks ago

“Love the oil, great for my old dry skin ! 😂 My daughter loves the face wash bar , I got it on an offer and she absolutely loves it !”

Helpful Report

Posted 3 weeks ago

Hi Alyson, Thank you for your lovely feedback—we’re so glad you’re enjoying the oil and that it’s working wonders for your skin! 😊 It’s great to hear your daughter is loving the face wash bar too—especially a good find on offer! Kind regards, Grüum Team

Posted 2 weeks ago

“Gorgeous products. I’m a recent user of Gruum products and I have to say, I’m a convert. I love the quality, the fact they are pretty natural and pocket friendly. Stand out products so far are the Melting Cleansing balm, the Daily Defence cream and Shower/ Bath oil. Smell is divine. Oh, and the Prickly Pear oil- applied overnight and skin looks and feels amazing in the morning. I look forward to trying more products. Amazing job guys .”

Helpful Report

Posted 3 weeks ago

Hi Sarah, Thank you for your lovely feedback—we’re so glad you’re enjoying the products and have found some favourites already! We really appreciate your support and hope you continue to enjoy exploring the range. Kind regards, Grüum Team

Posted 2 weeks ago

“Love the products and love the natural ingredients and ethical packaging. My favourite product is probably the charcoal face soap.”

Helpful Report

Posted 3 weeks ago

Hi Victoria, Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying Gruum’s natural ingredients and ethical packaging, and that the charcoal face soap is a standout for you. We really appreciate your support and are glad the products align with what you value. Kind regards, Grüum team

Posted 2 weeks ago

“Great no fuss products, they smell nice, good for you and environment.”

Helpful Report

Posted 3 weeks ago

Hi Helena, Thank you so much for your kind words! We’re really pleased to hear you’re enjoying the products and that their scent, simplicity, and eco-friendly approach are hitting the mark for you—that’s exactly what we aim for. We truly appreciate your support! Kind regards, Team Grüum

Posted 2 weeks ago

“It’s been great so far, my family has used some products and recommended you guys to me. So I ordered online and tried it out, it’s been great so far!”

Helpful Report

Posted 3 weeks ago

Hi Shriya, Thank you so much for sharing your experience and for your family’s recommendations. We’re thrilled you’re enjoying Gruum after ordering online. Kind regards, Team Grüum

Posted 3 weeks ago

“I have been ordering Gruum products since the company were in their early days. I have always been extremely pleased with these skincare and other related products and use them daily. I have a dry, sensitive skin but these products really work and are pleasant to use. Over the years, slight adjustments have been made to packaging which is an improvement. It has been made easier to squeeze contents out of containers that were harder. I appreciate that contents are more important than packaging and think costs of packaging should be kept low. However some have said packaging could be more attractive.”

Helpful Report

Posted 3 weeks ago

Hi Sue, Thank you so much for your continued support since our early days – it really means a lot to us. We're delighted to hear that our skincare products work well for your dry, sensitive skin and that you enjoy using them daily. We also appreciate your thoughtful feedback about the packaging and the improvements you've noticed over time. Thanks for taking the time to share your experience with us. Kind regards, Team Grüum

Posted 3 weeks ago

“All products are good and will become my regular routine purchases”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you so much for your lovely feedback! We're thrilled to hear you’re enjoying all the products and that grüum will be a regular part of your routine. If you need anything, we're here for you! 😊 Kind regards, Team Grüum

Posted 3 weeks ago

“I love the idea of the products, the discount price offers are very good, the pure single oils etc are great and what was in the advent calender was amazing. Some of the shampoo bars however contain too many ingredients that aren't in fact all that good for the scalp and the room scent melting blocks smell very synthetic.”

Helpful Report

Posted 3 weeks ago

Hi Stephanie, Thank you so much for your thoughtful feedback! We're really glad to hear you love the concept of our products, the discount offers, our pure single oils, and that you enjoyed the Advent Calendar – that’s wonderful to hear. 😊 We also really appreciate you sharing your honest thoughts about the shampoo bars and the room scent melting blocks. Feedback like this is incredibly valuable to us and helps our team at grüum continue improving our formulations and products. Thanks again for taking the time to share your experience with us – we truly appreciate it. 💛

Posted 3 weeks ago

“Hi yes I really like your products ,easy to order arrived on time ,im enjoying the home fragrance alot only im using it in the car daily 👍”

Helpful Report

Posted 3 weeks ago

Thank you so much for your lovely feedback! 💛 We’re so glad you’re enjoying your home fragrance, even in the car! 🚗✨ It’s great to hear everything arrived smoothly and that you’re happy with your order.

Posted 3 weeks ago

“I love the simplicity of the Gruum range. The wax melts and room sprays are a firm favourite of mine and the candles are fantastic. However, my recent purchases of the body bars is a game changer. The lather and the way my skin feels afterwards is amazing. Also, for travelling etc.. they are ideal.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your wonderful review! 💛 We’re thrilled to hear you’re enjoying the body bars and love how versatile they are for travel. It’s fantastic to know our wax melts, room sprays, and candles are also firm favourites, your support means the world to us! 🌿✨

Posted 3 weeks ago

“I have used many products from here, face moisturiser , spray and also now the hair oil. And all amazing! Highly reccommend”

Helpful Report

Posted 3 weeks ago

Thank you so much for your lovely feedback! 💛 We’re so happy to hear you’re enjoying the face moisturiser, spray, and hair oil. Your recommendation means a lot to us! 🌿✨

Posted 3 weeks ago

“No troubles with ordering process, good product, great price. I wasn’t aware of the companies environmental and ethical values so that was a lovely bonus! Thanks”

Helpful Report

Posted 3 weeks ago

Thank you so much for your kind words! 💛 We’re thrilled to hear you enjoyed the ordering process and the product, and we’re so glad our environmental and ethical values were a lovely bonus for you. 🌿✨

Posted 3 weeks ago

“I have ordered various products from Grumm. Each have arrived quickly and in perfect condition. The products are packaged in functional bottles and pots etc that are instantly recognisable as Gruum products. The products smell great and do exactly what they say they do. I am happy to recommend Gruum products.”

Helpful Report

Posted 3 weeks ago

Hi Sian, Thank you so much for your lovely feedback! We're thrilled everything arrived quickly and in perfect condition, and that you’re happy with the packaging and scents. Your recommendation means a lot to us! Kind regards, Team Grüum

Posted 3 weeks ago

“Really enjoy using products that work and feel great on your skin, perfect 👌”

Helpful Report

Posted 3 weeks ago

Hi Sarah, Thank you for your lovely feedback! We're so glad you’re enjoying products that work well and feel great on your skin. Kind regards, Team Grüum

Posted 3 weeks ago

Gruum is rated 4.7 based on 25,263 reviews