Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,833 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,833 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love all the Gruum products especially the facial wash and sun cream. I've tried lots of products including shampoo bars, face and body bars and room fragrances. I'm on a limited budget so look out for special offers which I then share with my grandchildren, they think I'm trendy using eco products so that's good. Service always excellent, keep up the hard work”

Helpful Report

Posted 2 weeks ago

We’re so grateful for your continued support — thank you for being part of the grüum community. Mikaela Team grüum

Posted 2 weeks ago

“Excellent products. Very prompt service. Will definitely be ordering again.”

Helpful Report

Posted 2 weeks ago

Elizabeth Thank you for your kind words, we look forward to your next order. Warm regards Mikaela Team grüum

Posted 2 weeks ago

“Lovely products at a reasonable price”

Helpful Report

Posted 2 weeks ago

Heather, Thanks so much for your feedback, it’s really appreciated. Mikaela Team grüum

Posted 2 weeks ago

“Really pleased with the products I purchased Will definitely order more”

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Posted 2 weeks ago

Thank you for your support, we’re so pleased to hear this. Mikaela Team grüum

Posted 2 weeks ago

“Where's my order ???? Ordered back in February and still waiting and customer services can't find my details how usless Save your money and go else where”

Helpful Report

Posted 2 weeks ago

Hi Scott! Thank you for your feedback, and we’re really sorry for the trouble this has caused. We can see our customer service team is already in touch with you, and as the order was placed using a different email address, it wasn’t immediately visible on our system. That said, our lovely agent was able to locate your order earlier today and has already responded with an update. We’re now looking forward to hearing back from you so we can get everything fully resolved for you as quickly as possible. Ana grüum Team x

Posted 2 weeks ago

“Good value. Small toiletries with quality”

Helpful Report

Posted 2 weeks ago

Hi Linda, Thanks for taking the time to leave a review, we are pleased to hear you find out products good value and enjoy the quality. Warm regards, Mikaela – Team grüum

Posted 2 weeks ago

“Recently bought Gruum products as a gift for my daughter, who absolutely loves them. She likes the quality of the products and said they smell delicious”

Helpful Report

Posted 2 weeks ago

Hi Nikki, Thanks so much for your lovely review and for choosing us! Warm regards, Mikaela – Team grüum

Posted 2 weeks ago

“Did not think much of the products that I purchased, especially the soap. Would not buy again.”

Helpful Report

Posted 2 weeks ago

Sorry to hear the products didn’t meet your expectations Paul, especially the soap. We really appreciate you taking the time to share this, and we’ve passed your feedback on to the team. -grüum Team x

Posted 2 weeks ago

“I ordered the face wash, body and hair wash and the moisturiser bar and I can’t believe how soft it has made my hair and skin. Being a bit sceptical at first about the bars but extremely glad I tried, especially the face wash as my skin can become very dry with certain products. Highly recommend!”

Helpful Report

Posted 2 weeks ago

Hi Kellie, Thank you so much for giving us a try and it is great to hear how happy you are with your purchase! Thanks for the recommendation. Warm regards, Mikaela – Team grüum

Posted 2 weeks ago

“All the products posted to me on the special offer were lovely from the fragrance to the moisturiser.”

Helpful Report

Posted 2 weeks ago

Hi Val, We are so pleased to hear that you have enjoyed all of your products, thanks so much for the 5 stars! Warm regards, Mikaela – Team grüum

Posted 2 weeks ago

“Excellent delivery and wonderful products”

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Posted 2 weeks ago

Hi Norma, Thanks for the lovely review. It means a lot to us. Warm regards, Mikaela – Team grüum

Posted 2 weeks ago

“The website was really easy to use. The product came and I was impressed with the roll-on lip balm and the roll-on perfume. They're great. The others I haven't put into action as the Sun hasn't been out yet.”

Helpful Report

Posted 2 weeks ago

Hi Bridget, Thanks for your lovely review. We are so pleased you are enjoying everything so far. Warm regards, Mikaela – Team grüum

Posted 2 weeks ago

“Very pleased with my order. Cuticle oil is fantastic. Items nicely boxed & delivered quickly. Given as present to my daughter who is thrilled with them all being from an ethical company. Will be ordering again.”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks so much for taking the time to leave a review. We are so pleased you have had such a lovely experience. Thanks for choosing us. Warm regards, Mikaela – Team grüum

Posted 2 weeks ago

“Very easy to order. Items arrived quickly and are brilliant! Thank you!”

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Posted 2 weeks ago

Hi Nicola, Thanks for the 5 stars, this is so nice to hear. Warm regards, Mikaela – Team grüum

Posted 2 weeks ago

“Picked up a what they value a £50 gift box... Nice stuff but hardly any of it.”

Helpful Report

Posted 2 weeks ago

Sorry to hear the gift box didn’t feel quite right for you, and thank you for sharing your thoughts Rob. Just to clarify, the items included are full-size products, with a combined value of £50 as stated. That said, we completely understand expectations can vary, and we’re sorry it didn’t land the way you’d hoped. We really appreciate your feedback and have passed it on to the team. Ana grüum Team x

Posted 2 weeks ago

“All the products I’ve tried have been amazing and I’m very impressed. Will def be looking into getting more. The quality is great and the convenience is awesome”

Helpful Report

Posted 2 weeks ago

Hi Julia, thanks so much for your lovely feedback. We’re really pleased to hear you’ve been impressed with the quality and convenience, and it’s great to know you’re thinking of exploring more of the range. Warm regards, Mikaela – Team grüum

Posted 2 weeks ago

“Ordering was super easy I originally purchased as a gift who loves the product,tried the fragrance myself and now I’m hooked!!!!”

Helpful Report

Posted 2 weeks ago

Hi Gail, thanks so much for sharing this! We’re really glad you found everything easy and love hearing it’s gone from a gift to a new favourite for you. Warm regards, Mikaela – Team grüum

Posted 2 weeks ago

“Ordering on the website was simple. My order arrived quickly and the products are great”

Helpful Report

Posted 2 weeks ago

Hi Ashley, thanks so much for your feedback. We’re really pleased to hear you found the ordering process easy and that everything arrived quickly, it means a lot to know you’re enjoying the products. Warm regards, Mikaela – Team grüum

Posted 2 weeks ago

“I recently started using a white small bar of soap on my upper arm and shoulder area which Ive historically had acne issues with - within one week ALL of the acne has disappeared but can’t remember the name of the soap but excellent product If it would be possible to have a list of all the products with a narrative of what the benefits are for each product and at what regularity it should be used to maximise from its potential - I think this would be extremely beneficial to each individual”

Helpful Report

Posted 2 weeks ago

Hi Mark, thank you so much for sharing this, we’re absolutely delighted to hear it worked so well for you! It’s amazing to see such a quick improvement. In terms of your suggestion, we actually do have detailed information available on our website for each product, including ingredients, benefits, and how to use them to get the best results so that should help guide you as you explore more of the range. Warm regards, Mikaela – Team grüum

Posted 2 weeks ago

“It was great service and quick too but like most things the first order was a tester as Its only way to know whether or not I'd like a fragrance.”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks so much for taking the time to share your thoughts and leave a review. Warm regards, Mikaela Team grüum

Posted 2 weeks ago

Gruum is rated 4.7 based on 25,833 reviews