Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,002 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really enjoy the simplicity of ordering with gruum. Equally the products are well packaged and effective in their works.”

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Posted 1 week ago

“Superb perfumes. Wonderful natural products. Affordable and imaginative offer structure, helping us to try new products. Nothing much but freshness, thank you!”

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Posted 1 week ago

“Had a huge allergic reaction that burnt my whole face from a product that is claimed to be made with natural ingredients and no harsh chemicals. Not only that it took a whole month to be delivered. Don’t bother wasting your time and money.”

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Posted 1 week ago

Hi there, We’re so sorry to hear about your experience – that’s absolutely not what we want for any of our customers. We hope you are feeling much better now. All of our products are formulated with gentle, natural ingredients, but we understand that sensitivities can vary. We would like to help you understand what may have caused this. I’ve sent you a private email so we can look into this further and make things right for you. Please keep an eye on your inbox – we truly appreciate the chance to resolve this and restore your confidence in us. Warm regards Mikaela-Team gruum

Posted 1 week ago

“I really like cosmetics from Gruum, they are worth recommending”

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Posted 1 week ago

“Never actually received my products”

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Posted 1 week ago

Hi Daniel, Thank you for your review, we’re sorry to hear this! We’ve reached out to you via email to sort everything out. Warm regards, Andrea – team grüum

Posted 1 week ago

“I used the bars which were lovely, I still prefer liquids but either way what Gruum provide are amazing!”

Helpful Report

Posted 1 week ago

“Excellent! Excellent! Excellent!. I particularly love the hair soap I have never tried anything like that before. I was really impressed with the packaging and I love the perfumes as well, the variation of aromas are wonderful. Thankyou so so much.”

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Posted 1 week ago

“Ordered some Gruum products on a whim having had a voucher for it. I was really impressed when I received my order. First impressions, the bottling is brilliant. None of that plastic/acrylic material. Product packaging look and feel high-end but professional. I started using the lip oil first which I love. I also ordered the under eye treatment and the face oil. I do love the products though haven't used long enough yet to be able to see any noticeable difference. Still very early days but I do enjoy the products being a part of my skin care routine. I would point out that the price point does seem a little on the higher-end compared to other similar products. The make-up/skincare market feels saturated and there is alot of competitive pricing out there that tend to win the customers over. Wish Gruum the best of luck!”

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Posted 1 week ago

“Gruum really helps to improve my skin, especially since I have sensitive skin, and it's really hard for me to find a skincare product that doesn't make me itchy when I apply it.”

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Posted 1 week ago

Author didn't leave any comments.

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Posted 1 week ago

“Fabulous products-haven't had one I dislike.Textures great and for all skin types. Packaging a real game changer for space saving and design. My son uses all the products especially the beard products and his skin has never been so good.”

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Posted 1 week ago

“I absolutely love the concept, and most off the products from gruum. The only one I've struggled with is the conditioner bar. I think it's just very frustrating and I can't seem to make it 'work' But I will continue to use the shampoo bar and the lavender bath bar (not sure if that's the right name)”

Helpful Report

Posted 1 week ago

Hi Samantha, Thank you so much for your kind words and for sharing your feedback! We’re delighted to hear you’re enjoying most of the grüum products. We understand that the conditioner bar can take a little getting used to — it’s a different experience from traditional conditioners, and sometimes applying it in small sections or combining with a bit of water can help it work more smoothly. We’re glad to hear you’re continuing to enjoy the shampoo bar and the lavender bath bar! Warm regards, Andrea – team grüum

Posted 1 week ago

“Discovered Gruum by accident! Been buying their little sample packs where you just pay the postage as I can’t afford to treat myself very often (sorry Gruum!), and their stuff is fantastic. The skin oil has definitely made a difference and left my skin (I am over 50) incredibly soft and I can notice a difference. The lip balm is also extremely good. But my favourite, my absolute favourite is the wax melts that I received as a sample from Gruum. Oh my gosh! They smell amazing and last ages. Thank you Gruum for allowing the lady of little means to have a few treats! :-)”

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Posted 1 week ago

“Lovely products, fast delivery!”

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Posted 1 week ago

“Great company. We have been lucky enough to win some of their products and they always smell lovely and do exactly what they say they will.”

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Posted 1 week ago

“Also never arrived. Stupid. Won't be ordering again. Don't recommend”

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Posted 1 week ago

Hi there, Thanks for letting us know, and we’re really sorry to hear your order hasn’t arrived. We’ve reached out to you privately via email to get this sorted as quickly as possible. Warm regards, Andrea – team grüum

Posted 1 week ago

“Lovely products, i brought the sleep set! The oil to put on your pulse points has really improved my sleep! Highly recommend with fast delivery”

Helpful Report

Posted 1 week ago

“Lovely products that last for ages. I particularly like the shampoo bars and conditioners. Very little needed to work up a lather or condition the hair. No plastic either, although you do need the little insert for the tins, if you use them, to stop the bar sticking. Great for travel. Small, neat, no liquid.”

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Posted 1 week ago

“I do not see the logic of launching a company with a name you anticipate nobody will know how to pronounce so therefore have to write (pronounced xxxxx) next to it in correspondence. Why not call it Groom to begin with? I also don't see the point of offering a bundle and then substituting products. I use our leisure centre daily as it is walking distance from home. I want to reduce plastic use so I have returned to tablets of soap. I thought this company might offer a solution but sadly not.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for taking the time to share your thoughts. We appreciate your feedback on our name — it’s inspired by Scandinavian simplicity and design, and we include the pronunciation to make it easier for everyone. Regarding bundles, on rare occasions when an item is unavailable, we provide a carefully selected alternative so customers still receive a complete set. We understand this isn’t always ideal and your comments will help us improve. We’ll continue to explore ways to offer solutions that meet different needs. Warm regards, Andrea – team grüum

Posted 1 week ago

“Fabulous products- lovely scents and packaging eco friendly- love this company”

Helpful Report

Posted 1 week ago

Gruum is rated 4.7 based on 24,002 reviews