Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,821 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,821 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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321

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love ALL the products. Skincare range is amazing, my skin feels and looks so much better. I love how there is a full range. I also love the room sprays - gorgeous. Awaiting my next order, which includes sunscreen. I’ve tried many brands in the past. Sticking with Grüum from now on.”

Helpful Report

Posted 1 week ago

Hi there, It’s wonderful to hear how much you’re enjoying the full grüum range and that your skin is feeling and looking so much better with the skincare products. We’re especially pleased the room sprays have been a hit for you too. It’s great to hear you’re already looking forward to your next order — including the sunscreen — and we really appreciate you choosing to stick with grüum going forward. Warm Regards, Andrea - team grüum

Posted 1 week ago

“excellent products”

Helpful Report

Posted 1 week ago

Hi Ben, It’s great to hear you’re enjoying the products and finding them excellent. We really appreciate your feedback and support. Warm Regards, Andrea - team grüum

Posted 1 week ago

“Used a few products now and have been very impressed especially by the nourishing face oil.”

Helpful Report

Posted 1 week ago

Hi Graham, It’s wonderful to hear you’ve been impressed with the products and especially enjoying the nourishing face oil. We’re really pleased it’s been a good fit for your routine. Thank you for sharing your feedback. Warm Regards, Andrea - team grüum

Posted 1 week ago

“Love these products. I especially like the smaller sizes (easy to carry) and fresh fragrances. Small company and plant-friendly, what’s not to like?”

Helpful Report

Posted 1 week ago

Hi Karen, It’s wonderful to hear you’re enjoying the products and especially finding the smaller sizes so convenient for carrying around. We’re really pleased the fresh fragrances and the more planet-friendly approach are things you value too. Thank you so much for your kind words and support. Warm Regards, Andrea - team grüum

Posted 1 week ago

“Love Gruum products particularly the solid shampoos, conditioners & prickly pear oil. I also admire their general environmental policies.”

Helpful Report

Posted 1 week ago

Hi Sue, It’s wonderful to hear you’re enjoying the solid shampoos, conditioners, and prickly pear oil. We’re especially pleased to hear you appreciate the environmental values behind grüum as well — that means a lot to us. Thank you so much for your kind feedback and support. Warm Regards, Andrea - team grüum

Posted 1 week ago

“So pleased I’ve discovered the Gruum brand, I’ve ordered several bundles so far and continuing to stock up on their lovely products. The growth shampoo bar is nice and soapy, so I only need to run it through my hair a short time unlike others I’ve tried and my hair feels so soft afterwards. Great offers too :-)”

Helpful Report

Posted 1 week ago

Hi there, It’s wonderful to hear you’re so pleased you’ve discovered the grüum brand and that you’re enjoying stocking up on bundles. We’re really glad the shampoo bar is working well for you and leaving your hair feeling soft and healthy, and it’s great to hear you’re enjoying the texture and lather too. We also appreciate your feedback on the offers — thank you so much for your support. Warm Regards, Andrea - team grüum

Posted 1 week ago

“Excellent customer service and high efficiency in delivering the products I ordered recently. Great ideas on skin care products. My first time order and look forward to the usage experience in this Summer.”

Helpful Report

Posted 1 week ago

Hi there, Thank you so much for your lovely feedback. We’re really pleased your first experience with grüum has been such a positive one and that you’ve been happy with both the customer service and delivery. We hope you continue to enjoy exploring the products throughout the summer and that they become favourites in your skincare routine. Warm Regards, Andrea - team grüum

Posted 1 week ago

“Fabulous products smell beautiful Like a spar.. well packaged and great delivery Thank you...”

Helpful Report

Posted 1 week ago

Hi Karen, It’s lovely to hear you’re enjoying the products and that they’re giving you that spa-like feeling at home. We’re really pleased you’ve been happy with the scents, packaging and delivery experience too. Thank you so much for your kind words. Warm Regards, Andrea - team grüum

Posted 1 week ago

“Super products at a great price! I've never been disappointed.”

Helpful Report

Posted 1 week ago

Hi there, It’s wonderful to hear you’ve consistently enjoyed the products and found them to be such great value. We’re really pleased we’ve continued to meet your expectations each time you’ve ordered. Thank you so much for your support. Warm Regards, Andrea - team grüum

Posted 1 week ago

“Great quirky brand, good price point. Appealing to environmentally conscious and those who want to live and travel light. Bars great for hand luggage when not checking in baggage during business travel.”

Helpful Report

Posted 1 week ago

Hi there, It’s lovely to hear you’re enjoying the grüum brand and finding the products such good value. We’re especially pleased the bars have been so practical for travelling light and hand luggage during business trips — that convenience is exactly what we hoped to achieve alongside more environmentally conscious choices. Thank you for your thoughtful feedback and support. Warm Regards, Andrea - team grüum

Posted 1 week ago

“Lovely products, quick delivery, easy ordering”

Helpful Report

Posted 1 week ago

Hi there, thanks so much for your lovely feedback. We’re really pleased to hear you found everything easy and that your order arrived quickly, it means a lot to us. Warm regards, Mikaela – Team grüum

Posted 1 week ago

“This seems like good products for not a expensive price so i am quite impressed. Only thing is i sometimes get mixed up with the products bc they look pretty similar”

Helpful Report

Posted 1 week ago

Hi there, thanks so much for your feedback. We’re really glad you’re impressed with the products and value. We appreciate you highlighting the similarity in appearance too, that’s really useful for us to take on board. Warm regards, Mikaela – Team grüum

Posted 1 week ago

“Love the products I have purchased from you, I would buy more but a lot of your products contain linalool, and I'm allergic to it, I know it's a natural product which is why I guess you include it in some of your products”

Helpful Report

Posted 1 week ago

Hi Thelma, thank you so much for your kind feedback. We’re really glad you’re enjoying the products, and we completely understand how important it is to avoid certain ingredients. Linalool naturally occurs in many essential oils, but we always aim to be as transparent as possible with our ingredients so you can choose what suits you best. We really appreciate you sharing this with us. Warm regards, Mikaela – Team grüum

Posted 1 week ago

“Beautiful products. I love the bath bar which is so soft and luxurious. I am slowly working my way through all the items in the box sent and so far so very good! I got two boxes of mixed items so I could give one to my daughter who has severe allergies and is also vegetarian. I think she is now going to be a new customer. I am very conscious of what we are doing to our planet and my generation is being blamed by my children (I am a 60's baby), so anything I can do to stop/repair the damage is all good.”

Helpful Report

Posted 1 week ago

Hi Amanda, thank you so much for sharing this lovely feedback. We’re really glad you’re enjoying the products and that they’ve been such a great fit for you and your daughter too, that means a lot to us. It’s especially nice to hear they align with what matters to you and your family. Warm regards, Mikaela – Team grüum

Posted 1 week ago

“Beautiful products. Love the smell of the Scandinavian spring roll - on fragrance.”

Helpful Report

Posted 1 week ago

“Had a "free" set offer just pay p and p. Not worth the cost! Tiny sample bottles not worth the p and p!”

Helpful Report

Posted 1 week ago

Hi Fritz, thanks for sharing your feedback. We’re sorry to hear the set didn’t meet your expectations — we really appreciate you giving it a try and letting us know your thoughts. Please reach out to us at support@gruum.com if you need anything else. Warm regards, Mikaela – Team grüum

Posted 1 week ago

“Brought several products as they were on offer but wouldn't have payed the full price as quality not that great. Facial moisturiser has oil in so when used on your face it gets in your eyes and stings which isn't ideal Also facial moisturiser falls apart when bar is reduced in size so a lot of wastage and you end up with several small pieces which you have to throw away so will be sticking with moisturising cream in future.”

Helpful Report

Posted 1 week ago

Hi Paul, thanks for taking the time to share your feedback. We’re really sorry to hear these products didn’t meet your expectations. We appreciate you highlighting your experience with the moisturiser, as this kind of feedback is really helpful for us as we continue to review and improve our formulations and packaging. If you need anything further then please feel free to reach out to us at support@gruum.com and we will do our best to help. Warm regards, Mikaela – Team grüum

Posted 1 week ago

“Excellent products, the body bars smell fantastic and the 1kg offcuts are great value for money.”

Helpful Report

Posted 1 week ago

Hi there, thanks so much for your lovely feedback. We’re really glad you’re enjoying the body bars and that the offcuts have been such great value too, that’s great to hear. Warm regards, Mikaela – Team grüum

Posted 1 week ago

“I’m very annoyed that I purchased items in your sale, then you offered further reductions and then a clearance sale.”

Helpful Report

Posted 1 week ago

Hi Bhavin, thanks for sharing your feedback. We appreciate you bringing this to our attention. Our promotions can vary over time, and we’re sorry this didn’t quite line up for you on this occasion. We really value your support and hope you enjoy the products you purchased. If you need anything further, please feel free to reach out to support@gruum.com and the team will be happy to help. Warm regards, Mikaela – Team grüum

Posted 1 week ago

“I am very happy with the service from 'gruum'. Ordering was very easy and the articles were received quickly. I have not used any products yet but I am looking forward to trying them out. This was a treat to myself for my birthday.”

Helpful Report

Posted 1 week ago

Hi R, Thanks for your lovely review, and happy birthday 🎉 We’re really glad to hear the ordering process was easy and your items arrived quickly. We hope you enjoy trying the products, especially as a birthday treat. Kind regards, grüum Team

Posted 1 week ago

Gruum is rated 4.7 based on 25,821 reviews