Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,787 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,787 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love their shampoo and conditioner bars, the best I've ever used and I've tried a few. Wouldn't use any other now. They last so long and make your fair look fab.”

Helpful Report

Posted 2 weeks ago

Hi Amy, We’re so glad you found us! Thank you for your lovely review and support. Ana grüum Team

Posted 2 weeks ago

“Love the products. I use the relaxation pulse roller and sleep so well! Highly recommend Gruum! Keep up the great work and thankyou!”

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Posted 2 weeks ago

Hi Samantha, We appreciate your positive feedback, thank you for your support! Ana grüum Team

Posted 2 weeks ago

“The products are always really friendly on my skin and smell nice too!”

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Posted 2 weeks ago

Hi there, Thank you so much for your 5 star review, you've made our day! Ana grüum Team

Posted 2 weeks ago

“Very good products. However....the packaging needs more thought. Brought room diffusers and foot bombs. The foot bombs were smashed due to being packed under the diffusers.”

Helpful Report

Posted 2 weeks ago

Hi Michelle, Thank you for taking the time to share your feedback. We’re delighted to hear that you’re enjoying our products! We’re sorry to hear that the foot bombs arrived smashed, though. They should certainly have been packed with more care, particularly with heavier items such as the room diffusers in the same parcel. We really appreciate you highlighting this, and we’ll make sure your feedback is passed on to our packing and warehouse teams so we can look at how these items are packaged together. Thank you for choosing grüum and for bringing this to our attention. Warm Regards, Andrea - team grüum

Posted 2 weeks ago

“I enjoy using Gruum products almost exclusively these days. I like that it's natural and good quality and with the regular offers and promotions they do it's affordable too.”

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Posted 2 weeks ago

“Ordering with Gruum is easy. Subscription is simple to set up/amend/cancel. Have been loyally using their shampoo/conditioner for over 4 years. Also love the facial sun lotion, cleansers, the melting one in particular is fantastic. Deodorant is also extremely effective. Overall it’s great products at a sensible price point.”

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Posted 2 weeks ago

Hi there, Thank you so much for your lovely review! We’re so happy you’re enjoying your product. 😊 Ana grüum Team

Posted 2 weeks ago

“I like it , smells good feels good tastes good”

Helpful Report

Posted 2 weeks ago

Hi Charile, Thanks so much for your feedback! We’re thrilled you’re happy with your purchase. Ana grüum Team

Posted 2 weeks ago

“Excellent products highly recommend”

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Posted 2 weeks ago

Hi Emma, Your feedback means a lot to us — thank you for your support and for being part of our grüumies community! Ana grüum Team

Posted 2 weeks ago

“One of the best shaving gels I've found, lovely smooth and makes shaving so much easier with no friction!”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks for the lovely feedback! We’re so pleased you’re enjoying your product. Ana grüum Team

Posted 2 weeks ago

“I bought the summer body shave set, and I thought the body polish and shave gel were quite nice. The razor itself is also okay, and I got this all at a very good price.”

Helpful Report

Posted 2 weeks ago

Hi J, Thank you for taking the time to leave a lovely review. We’re delighted to hear that you enjoyed the summer body shave set, particularly the body polish and shave gel, and that you found the razor worked well too. It’s fantastic to know you also thought it was great value for money! Thank you for choosing grüum and for sharing your feedback with us. Warm Regards, Andrea - team grüum

Posted 2 weeks ago

“I love the products, especially the eye serum I have replenished it since I tried it for the first time”

Helpful Report

Posted 2 weeks ago

Hi Lucia, Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you love our products, especially the eye serum! It’s fantastic to know that you’ve already replenished it since trying it for the first time — that’s a wonderful compliment and we’re so pleased it’s become a favourite. Thank you for choosing grüum and for your continued support. Warm Regards, Andrea - team grüum

Posted 2 weeks ago

“I was eager to try these products during a long holiday trip abroad as I thought one or two bars of soap would be better than several bottles for going through airports. They were! It was good to have less stuff BUT the big issue is what to put them in. The boxes disintegrated and I only had one of their little tins for three bars of soap. It led to them getting mucky, wearing down quickly, and eventually not being used. It's not easy to find a container to put them in, even now we are back, so I guess you need to shell out for tins for each bar if you're travelling (or even if you're not, if you want them to last) or find an appropriately sized alternative container.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that the bars worked well for your holiday and helped you cut down on the number of bottles you needed to take through the airport! We completely understand your concerns about storing them, though. Keeping bars dry between uses is important, and we appreciate your comments about the boxes breaking down and the bars becoming mucky and wearing down more quickly. We’ll make sure your feedback about the need for convenient storage options is passed on to our team. We’re always looking for ways to make our bars more practical for travelling and everyday use. Thank you for choosing grüum and for sharing your experience with us. Warm Regards, Andrea - team grüum

Posted 2 weeks ago

“I bought two bottles of kare moisturiser and they exuded a milky watery liquid not a proper cream as I am used to”

Helpful Report

Posted 2 weeks ago

Hi Nicholas, Thank you for taking the time to share your feedback. We’re sorry to hear that the kare moisturiser didn’t have the consistency you were expecting and that both bottles seemed to contain a milky, watery liquid rather than the usual cream texture. This certainly doesn’t sound right. We’d like to look into this for you, so please contact our customer support team at support@gruum.com. Our team will be happy to help. Warm Regards, Andrea - team grüum

Posted 2 weeks ago

“Amazing!!!!”

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Posted 2 weeks ago

Hi Liam, Thank you for taking the time to leave such a fantastic review! We’re absolutely delighted to hear you’re loving grüum. Your “Amazing!!!!” has definitely put a smile on our faces! 😊 Thank you for choosing grüum and for your support. Warm Regards, Andrea - team grüum

Posted 2 weeks ago

“So happy to find a company making a great range of products, that aren’t just kind to me but also are kind to the planet. The cleansing bars for skin leave me feeling clean & skin soft. Was a bit unsure about the shampoo & conditioner bars to start with, but I don’t think I can go back to using other products now. My hair is clean, shiny & healthy looking. Such a relief to not have so many plastic bottles hanging around the place too. Would highly recommend!”

Helpful Report

Posted 2 weeks ago

Hi Laura, Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that you’re loving our cleansing, shampoo and conditioner bars! It’s fantastic to know that your skin feels clean and soft, and that your hair is left looking clean, shiny and healthy. We also love hearing that you’ve made the switch from bottled products and are enjoying having less plastic around your home. It’s wonderful that the bars have won you over, especially after being unsure about them at first! Thank you for your kind recommendation and for choosing grüum. We really appreciate your support. Warm Regards, Andrea - team grüum

Posted 2 weeks ago

“Really good nice scent”

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Posted 2 weeks ago

Hi Rhiann, Thank you for taking the time to leave a lovely review. We’re delighted to hear that you’re enjoying the product and its lovely scent! It’s great to know it’s been a hit. Thank you for choosing grüum and for sharing your feedback with us. Warm Regards, Andrea - team grüum

Posted 2 weeks ago

“I am really happy with the products. From the moment the package arrived, I was impressed. The packaging is beautifully designed and really appeals to me. It feels premium while also reflecting your commitment to sustainability, which is something I value. I've also been delighted with the products themselves. The scents are absolutely delicious and make using them a real pleasure. It's clear that a lot of thought and care has gone into creating products that are both effective and enjoyable to use.”

Helpful Report

Posted 2 weeks ago

Hi Shella, Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that you were impressed from the moment your package arrived! It’s fantastic to know that you love the packaging and appreciate how it combines a premium feel with our commitment to sustainability. We’re also so pleased that you’re enjoying the delicious scents and finding the products both effective and enjoyable to use. Your kind words about the thought and care that goes into our products really mean a lot to us. Thank you for choosing grüum and for sharing your lovely feedback with us. Warm Regards, Andrea - team grüum

Posted 2 weeks ago

“Quite poor quality packaging, looks cheap. All products I got gifted were quite bad. Sunscreen is not waterproof although it claims to be. I put it on and an hour later (when it was supposed to be absorbed) it all came off in the pool and I left an oily film behind me. Face mist has was too agressive smell and ingredients that I would not even consider putting it on my face. Roll on perfume - again, very cheap and basic smell, I tried it on my hand and had to wash it off immediately. There are many way better alternatives on the market so would not consider purchasing annything from this brand after an underwhelming experience with three of their products.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the products you received didn’t meet your expectations. We appreciate your comments on the packaging, sunscreen, face mist and roll-on fragrance, and we’ll make sure these are all passed on to our team. We’re particularly grateful for your feedback about the sunscreen’s performance in the pool, as this is useful for our team to investigate further. We understand that fragrance and product preferences are very personal, so while our roll-on fragrances and face mist won’t be to everyone’s taste, we’re sorry they weren’t the right fit for you. Thank you for giving grüum a try and for sharing your honest experience with us. Warm Regards, Andrea - team grüum

Posted 2 weeks ago

“I have their trio of fragances for summer and autumn. They are all distinct and I love the array of scents. Not too strong but enough to lift your mood!”

Helpful Report

Posted 2 weeks ago

Hi Harpreet, Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you’re enjoying your summer and autumn trio! It’s fantastic to know you love the variety of distinct scents and appreciate that they’re subtle enough to wear comfortably while still giving your mood a lift. Thank you for choosing grüum and for sharing your feedback with us. Warm Regards, Andrea - team grüum

Posted 2 weeks ago

“Easy to order and delivery was on time. Only one tiny problem the pillow spray mechanism would not work. It would not move at all. Luckily l had a bottle left over from a previous pillow spray and l just decanted the new spray liquid in to that. So sweet dreams are back on the schedule for next week. Lovely set of items by the way.”

Helpful Report

Posted 3 weeks ago

Hi Mandy, Thank you for taking the time to leave such a lovely review. We’re pleased to hear that your order was easy to place and arrived on time, and we’re glad you’re enjoying the set overall! We’re sorry to hear that the pillow spray mechanism wasn’t working, though. It’s great that you had an older bottle to hand and were able to decant the spray so your sweet dreams could continue! We’ll make sure your feedback about the spray mechanism is passed on to our team. Thank you for choosing grüum and for sharing your experience with us. Warm Regards, Andrea - team grüum

Posted 2 weeks ago

Gruum is rated 4.7 based on 26,787 reviews