Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,489 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,489 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

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Julia Whitwam

Una Griffiths

Barbara Ritchie

Mrs Deborah Parish

Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every order has been easy to order and delivered within a few days. The products I order regularly eg hair shampoo bars, Glos conditioner, face cleanser, spf sunscreen, candles -I really love. There is no negative for anything.”

Helpful Report

Posted 11 months ago

“Amazing products, i would like to sign up as they are so good”

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Posted 11 months ago

“Ordered a few times from grim and trying a range of products. Currently abroad so trying SPF30 as like the idea of an all natural sunscreen. No issues with the actual sunscreen but the bottle!!! Might look funky, but not the easiest to squeeze and I’m pretty able bodied. Seems to be a great product but let down by the packaging”

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Posted 11 months ago

“Did not receive the product. Worst experience”

Helpful Report

Posted 11 months ago

Hi Raheel, Sorry to hear you are still waiting for your order to arrive. I have sent you an email from support@gruum.com and hopefully we can resolve this swiftly for you. Warm regards Mikaela-Team gruum

Posted 11 months ago

“Never received a product I didn't like :) Awesome customer service too - bit of the order was wrong but was replaced within days without fuss or delay.”

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Posted 11 months ago

“Very straightforward to order items online. Products are amazing and ideal for what I want. Would recommend Gruum to anyone!!”

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Posted 11 months ago

“Found gruum by accident. What a find. I love their shampoo bars and the tins to keep them in. I'm also a big fan of their pillow spray to help me sleep on restless nights. Keep up the good work”

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Posted 11 months ago

“I absolutely love all the products I've tried! Especially the kýra gentle face wash bar, my skin has never looked so clear and soft since I started using it.”

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Posted 11 months ago

“Guess with any product, it is always going to be hit and miss on how it works on you. Some of the gruum products have been good on me however some haven’t had the desired effects. But that’s no fault of the company, as like I said, any product you buy is going to work well for some but not everyone.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that this may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Berkan -Team gruum

Posted 10 months ago

“Excellent produce . Well worth buying . Thank you Would love to but it in the shops”

Helpful Report

Posted 11 months ago

“Love love love their products. They were bought as a gift and I’ve re-ordered since 😍. They make my skin look and feel lovely and I love they are made in England. Also the prices are incredibly low for the products. My only gripe is that my shampoo and conditioner bars are very similar in shape but ive managed to buy a storage shelf so i can recognise which is which. Hope one day they can distribute to the country I live in too 😬”

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Posted 11 months ago

“Very good products”

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Posted 11 months ago

“We never received the item”

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Posted 11 months ago

Hi I Martin, Thanks for taking the time to leave a review. Sorry to hear that you have not received your order. Please check your inbox for an email from support@gruum.com and we will look into this for you and hopefully resolve it swiftly! Thanks again. Warm regards Mikaela-Team gruum

Posted 11 months ago

“We use Gruum shampoos and conditioning bars, at home and when travelling. We each have our own set accordingly to hair type and they are all excellent. We've recently started using the face oils body bars which are a beautiful consistency and really moisturise.”

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Posted 11 months ago

“I've used the shampoo & conditioner bars for a while now. I had tried other bars but so glad I discovered Gruum. I have found that my hair is in far better condition and I don't have to wash it as often.”

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Posted 11 months ago

“I really like the product, especially the sleep mist, however the packaging bottle is a bit cheep and leaks.”

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Posted 11 months ago

“Great service and products. When I placed. My first order the communication was excellent and couldn’t be faulted. Delivery was in the promised timescale and everything arrived well packaged and in in first class condition. I moved from liquid hair care products to the solid bars and they are absolutely fantastic. Far superior to anything else I tried!”

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Posted 11 months ago

“Really love Gruum products. Good quality at affordable prices. I would highly recommend.”

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Posted 11 months ago

“I received free samples and was surprised that they came in a normal size. I really love moisturiser in block, it is so easy to use and it's really help my skin. The shape of containers is very practical, now it's much easy to tidy up everything on the bathroom shelf. The face gel it's a little bit runny so sometimes it is come out more then I needed. I definitely will advise my friends to try it too.”

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Posted 11 months ago

“Fantastic products , they smell amazing. Packaging is very good too. Love the wax melts & diffusers , they last ages . Very speedy delivery”

Helpful Report

Posted 11 months ago

Gruum is rated 4.7 based on 25,489 reviews