Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,485 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,485 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

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Julia Whitwam

Una Griffiths

Barbara Ritchie

Mrs Deborah Parish

Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products delivered quickly, impressed !”

Helpful Report

Posted 11 months ago

“I have ordered several and various items from Gruum and I’m delighted with all of them. The Prickly Pear oil is a dream. The shower oil leaves my skin feeling like shot silk and I will definitely buy again. The eye roller is so handy for holidays etc and stays permanently in my holiday bag (I have another for every day use in my bathroom). I also take the shampoo bar on holiday as it is reduces the liquids in my bag. I have several other Gruum products and I give them for gifts. If I have a complaint it’s the number emails I receive. Sorry but too many. I know what I like and go to the website to look. I don’t need any hassle. I understand I receive offers but I hate to hear my phone ‘ping, ping, ping’ so often. Just occasionally is enough thank you. Best regards to you and the staff in your wonderful company.”

Helpful Report

Posted 11 months ago

“Product are natural and feel expensive, the roll on fragrances are to die for.”

Helpful Report

Posted 11 months ago

“I have been using Gruum face wash for quite a while. I find it is non stinging and I like the smell but most of all I like how my face feels after using it. It's not a bad price but what with postage it's not cheap either. I try and but when it's on special but all in all a good face wash.”

Helpful Report

Posted 11 months ago

“I didn't receive my parcel.”

Helpful Report

Posted 11 months ago

Hi Hannah, A member of our team will get in touch with you directly to check you postal address and to arrange a replacement. Kind regards, Simon

Posted 11 months ago

“Excellent. Really pleased with everything I’ve received from Gruum”

Helpful Report

Posted 11 months ago

“Products are exceptionally high quality. Just love everything about this brand. Carefully packaged & delivered. Fabulous highly recommended”

Helpful Report

Posted 11 months ago

“Products are great”

Helpful Report

Posted 11 months ago

“I am happy with the product however the amount of emails I have received has been a pain - even after unsubscribing”

Helpful Report

Posted 11 months ago

Hi there. Thank you for the kind words about our products. You can manage your preferences from your account and if you still need anything else, please don’t hesitate to get back in touch at support@gruum.com. Warm regards, Berkan-Team Gruum

Posted 10 months ago

“I have purchased many products from Gruum and found all of them to be of excellent quality, fabulous fragrances and often give as gifts 🎁”

Helpful Report

Posted 11 months ago

“Excellent ordering process and customer service. Shampoo and conditioner are both excellent products, especially to take away on holiday. Would recommend you to buy tins for them!”

Helpful Report

Posted 11 months ago

“I really like the products from Gruum, the shampoo bars lather really well and the hand soaps smell lovely! There is just an excess of promotional emails that are sent daily that is just way too much, especially considering this company promote being environmentally conscious (each email creates C02). The daily emails are quite off putting But really like the products!”

Helpful Report

Posted 11 months ago

“A new place I am trying for clean, affordable and sustainable beauty products. Only tried a few but already have my favourites.”

Helpful Report

Posted 11 months ago

“I absolutely love their products. My favourite is the prickly pear oil. It leaves my skin looking and feeling fresh”

Helpful Report

Posted 11 months ago

“Love your products & they do the job well but unfortunately with living costs, new house, not being able to work due to disabilities/illness I was unable to keep purchasing. But I highly recommend your products.”

Helpful Report

Posted 11 months ago

“Did not recieve my Gruum package”

Helpful Report

Posted 11 months ago

Hi Jackie, Thanks for your review. Sorry to hear that you did not receive your order. I have sent you an email from support@gruum.com and hopefully we can resolve this swiftly for you. Warm regards Mikaela-Team gruum

Posted 11 months ago

“Every order has been easy to order and delivered within a few days. The products I order regularly eg hair shampoo bars, Glos conditioner, face cleanser, spf sunscreen, candles -I really love. There is no negative for anything.”

Helpful Report

Posted 11 months ago

“Amazing products, i would like to sign up as they are so good”

Helpful Report

Posted 11 months ago

“Ordered a few times from grim and trying a range of products. Currently abroad so trying SPF30 as like the idea of an all natural sunscreen. No issues with the actual sunscreen but the bottle!!! Might look funky, but not the easiest to squeeze and I’m pretty able bodied. Seems to be a great product but let down by the packaging”

Helpful Report

Posted 11 months ago

“Did not receive the product. Worst experience”

Helpful Report

Posted 11 months ago

Hi Raheel, Sorry to hear you are still waiting for your order to arrive. I have sent you an email from support@gruum.com and hopefully we can resolve this swiftly for you. Warm regards Mikaela-Team gruum

Posted 11 months ago

Gruum is rated 4.7 based on 25,485 reviews