Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,983 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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322

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was given a bar of Gruum hair shampoo by a friend a while back, l was suffering with an itchy dry scalp. I was so impressed with it l've never looked back. I have a low income so the initial cost seems a lot but l wash my hair maybe twice a week and l find a bar lasts maybe 6 months, so becomes very cost affective. I also don't need to use conditioner every time l wash my hair now.”

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Posted 11 months ago

“Unfortunately the spf contains ingredients which are known hormone disruptors. For that reason I will not repurchase. It also stings my eyes. Please bring out a clean mineral spf.”

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Posted 11 months ago

Hi there, Thank you for taking the time to share your feedback. We're really sorry to hear that our SPF50 Daily Defence Lotion didn’t meet your expectations. We understand your concerns regarding the ingredients, and we want to reassure you that all components in our formulation comply with current cosmetic safety regulations. To clarify, our Skyda Daily Defence Lotion is a hybrid sunscreen, meaning it contains both mineral (physical) and chemical UV filters. This combination helps provide broad-spectrum protection while keeping the formula lightweight and effective. We're also sorry to hear that the product caused eye irritation — this is something we’re continuously working to minimise through both formulation improvements and usage guidance. We genuinely appreciate your suggestion for a mineral SPF and are happy to say it's something we're actively exploring. Your feedback plays an important role in helping us shape future product development. If you'd like to chat more about this or share any further concerns, our customer care team would love to help — feel free to reach out at support@gruum.com Warm regards, Andrea - team gruum

Posted 11 months ago

“I’ve tried her skin products, all good. Only delivery took a little bit longer than other web-retailers (but acceptable). I will order again.”

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Posted 11 months ago

“Products are a pleasure to use. Everything feels (and smells) high quality. Thanks Grüum.”

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Posted 11 months ago

“Gruum is I find a very user friendly site . The products are amazing my hair and beard have never felt so good and it lasts such a long time. recently while at our country retreat (caravan in a field) I was being eaten alive by horse flies and the like ,my wife put some Pulse point roller on my arms where I was being bitten and lo and behold I wasn't bitten for a couple of hours.”

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Posted 11 months ago

“It was never delivered”

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Posted 11 months ago

Hi Graham, We’re really sorry to hear your order hasn’t arrived — we understand how frustrating that must be. Just to help move things along, we’ve now sent you an email to follow up directly. Please check your inbox (and junk folder) for a message from us, and we’ll get this resolved as quickly as possible. Thanks again for your patience. Warm regards, Andrea - team gruum

Posted 11 months ago

“Lovely products, great prices and packaging is excellent”

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Posted 11 months ago

“I really like these products, the sunscreen goes on nicely, doesnt leave me feeling oily and has protected my skin while biking too and from work daily. I want to try more products! Would recommend.”

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Posted 11 months ago

“Gruum are a very good company, all products smell lovely and face sun cream is brilliant to use and doesn't feel oily”

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Posted 11 months ago

“Brilliant products 🤩👌the aftrtsun bar is the best I've ever had and the daily defence is brilliant I use every day s a morning moisturiser and love the little bottles of sunscreen it goes along way 😍Thanks guys for sorting me out with forever products and I love your sales ❤️”

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Posted 11 months ago

“Excellent company. Produce lovely planet friendly toiletries. They seem to be particularly liked by my husband and son .”

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Posted 11 months ago

“Ordering is straightforward, delivery within a few days. Products have been bought as gifts never for myself and bought when on offer. No complaints so far.”

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Posted 11 months ago

“There products are sustainable and environmentally friendly. I loved the convenience of the products being in small packages so very easy to pack for holidays especially on Ryanair. The products feel good on my skin and hair and I loved them.”

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Posted 11 months ago

“I love the ethics of Gruum, and am delighted with everything that I purchase. I buy gift sets to give to family and friends so that they can try the products and hopefully go on to purchase themselves. Delivery is fast and the products are always in excellent condition.”

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Posted 11 months ago

“Excellent products at really reasonable prices.”

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Posted 11 months ago

“Their after sun bar feels very calming and refreshing! And it smells very good. Would definitely recommend it”

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Posted 11 months ago

“I have tried your products a few times and is very happy with the results, the same I have repeated and also ventured to other products I am now testing. So far, so good! Did not need to contact the company!”

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Posted 11 months ago

“Very good service and delivery, we had a problem with the delivery and a replacement was sent immediately without any bother or further cost, would definitely recommend. Products are also excellent!”

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Posted 11 months ago

“Products never arrived and the website won't let me log back in or reset my password”

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Posted 11 months ago

Hi Daniel, We’re really sorry to hear your order didn’t arrive - We’ve just sent you an email to confirm your delivery address so we can get a replacement sent out right away. As for the login issue, it looks like the order was placed as a guest, which is why you’re unable to log in or reset your password. If you’d like to create an account for future orders, you can do so easily here: 👉 https://www.gruum.com/my-account Thanks for your patience, and please don’t hesitate to reach out if there’s anything else we can help with. Warm regards, Andrea - team gruum

Posted 11 months ago

“Hello, I really like the products, especially the bars of cleanser body balm etc, but it can be difficult to remember what is what. How about a pre labelled soap holder?? That would also hold the shampoo, conditioner too, something attractive but compact.”

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Posted 11 months ago

Gruum is rated 4.7 based on 25,983 reviews