Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,985 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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323

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use Grüum products for the majority of things but I still have to go to another company for toothpaste. I know you do tablets but I don’t get on with them. Can you do eco friendly toothpaste please? 🙏”

Helpful Report

Posted 11 months ago

“I never received this product”

Helpful Report

Posted 11 months ago

Hi Ann, Thanks for your review. Sorry to hear that your order did not arrive. I have looked into this for you and I can see that my colleague was waiting for a reply from you regarding this at the end of May. Don't worry though, I have sent you a private email so that we can resolve this for you swiftly. Please check your inbox for an email from support@gruum.com and we will get this sorted! Warm regards Mikaela-Team gruum

Posted 11 months ago

“good products. Bought for my husband the shampoo and conditioner bars. Bought the tins to keep them in which I thought would be a good idea - avoids messy soap scum around the shower - however despite the netting it is becoming increasingly difficult to handle, which is to be expected I suppose. Could do with a genius invention to make this easier. Overall nice products though and I would buy again.”

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Posted 11 months ago

“I ordered the summer travel set. I have Eczema so I have to be careful. This set smelt beautiful, it went on easy and most importantly my skin loved it! Good size for travelling and goes further than you think.”

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Posted 11 months ago

“I ordered the summer skin care package, I am really loving the spf lib conditioner and the vit C after sun face bar in particular, really nice product and very eco friendly packaging for the products”

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Posted 11 months ago

“Love gruum products and helps me in my commitment to be more environmentally friendly. The radiance face cream is fabulous and the body bars are the best.”

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Posted 11 months ago

“The package i received had great packaging and was well worth the price point, would definitely order again”

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Posted 11 months ago

“I've been using their shampoo bars for a few years now and I love them. They leave your hair really clean with just one shampoo. I've bought them for friends and recommend them often. And no plastic waste. Win, win.”

Helpful Report

Posted 11 months ago

“Great products and quick delivery, even to Ireland. I had been using the face wash for a while but recently started using the gel serum and face moisturizer that are great! And cheaper than other brands. And good for my sensitive skin. Happy all round. Have bought some for family too.”

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Posted 11 months ago

“Did not recieve my order”

Helpful Report

Posted 11 months ago

Hi Amy, Thanks for taking the time to leave a review. Sorry to hear that your order hasn't reached you. I have sent you a private email to help resolve this swiftly for you so please check your inbox for an email from support@gruum.com. I hope this helps! Warm regards Mikaela-Team gruum

Posted 11 months ago

“Lovely products but where are the refill options? This is surely the next step?”

Helpful Report

Posted 11 months ago

Hi Rachel, Thanks so much for the kind words — we’re thrilled you’re enjoying the products! 💚 And yes, you’re absolutely right — refill options are definitely on our radar. Sustainability is really important to us, and feedback like yours helps push those ideas forward. Warm regards Mikaela-Team gruum

Posted 11 months ago

“As always,I'm constantly pleased with the service I receive from grüum.A British company with a great ethic,it's a delight to support you and obtain lovely products.”

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Posted 11 months ago

“It is expensive but quantity is not much but quality is good”

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Posted 11 months ago

“Great prices and great quality products as a very affordable price. I like that fact that there is no nasties in the products. I’ve found using the skin cream my skin feels soft and looks really hydrated. Friendly customer service and great delivery time and arrived within the time stated. I’ve recommended to friends and family and would to any one who reads this review try and you will see thee quality of the products for your own eyes and skin. It really works for me and my relative I recommend agrees after their purchase and use.”

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Posted 11 months ago

“Love Gruum products! Will admit to getting them when they are on offer as they are even more affordable that way. But love the concept and slowly but surely changing my ways and buying more sustainable and planet friendly products in all aspects of life.”

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Posted 11 months ago

“I ordered the free kit which is good, but a few comments about the lip spf, it seems to leek and it would be better if the colour was transparent. The face 30spf is good but again seems to leek from the sides of the bottle. I will keep using the face cream, not tried the face after sun but will try this on my next holiday, overall I like the products.”

Helpful Report

Posted 11 months ago

Hi Amy, Thanks so much for your feedback! We're really glad you liked the kit overall and that the SPF 30 face cream is working well for you. 😊 We appreciate your notes about the packaging and lip SPF — that’s super helpful and something we’re actively working to improve. Hope you enjoy the after sun on your next holiday! Warm regards Mikaela-Team gruum

Posted 11 months ago

“Bardzo dobre kosmetyki na lato.”

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Posted 11 months ago

“Im a bit confused about one of your products, the “after sun face oil bar”. I was under the impression that products containing oils (sunflower, coconut etc.) should NOT be used on burnt skin, as they do not allow heat to escape from the surface, which is what is needed for the skin to heal..?”

Helpful Report

Posted 11 months ago

Thank you for your thoughtful question—it’s a great one! 🌞 The Aftersun Face Oil Bar is formulated with natural oils like sunflower and coconut, which are known for their soothing, anti-inflammatory, and skin-repairing properties. Once the initial heat of a sunburn has subsided, these oils can be incredibly beneficial in helping the skin replenish moisture, reduce dryness, and support healing. We hope this helps clarify things, and we really appreciate you reaching out! 💛 Warm regards Mikaela-Team gruum

Posted 11 months ago

““If I had read the reviews in advance, I might have been more aware of the issues others experienced. Thankfully, ARMSTRONGPAVE.ORG took my complaint seriously and responded promptly and professionally. I received a full refund last week, which was a huge relief and a clear indication that ARMSTRONGPAVE.ORG Team is committed to customer satisfaction and accountability”