Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,435 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,435 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Julia Whitwam

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Mrs Deborah Parish

Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been buying Gruum products for a while now. Generally, I love their products, especially their dry oils and SPF creams. However, I have been very disappointed in the service they have offerer lately. I have just received two orders. Delivery was very efficient. No complaints there. My second order promised a free full size product surprise. I had hoped that, given their range of products, they would have selected something useful. But no. Their 'free surprise' product was a roll-on perfume. This may cost £12 for those who want to order such things but as it's not something I have EVER ordered, it is of no more use to me than the plastic packaging materials. I also ordered a Kakadu facial serum - by mistake as it happens because I hadn't realised the one I already had was the same product. I'm afraid this facial serum is absolute rubbish. It is just like water. There is no fragrance, no 'serum' feel to it and no substance as far as I can see. It dries on my face like glue. A total waste of money. In fact I think it may just be water. So I am sorry, Gruum, but you are disappointing me too many times to maintain your previous 10/10 rating. You started off so well. Perhaps success means you no longer need to really bother with customer satisfaction. Disappointing all round.”

Helpful Report

Posted 7 months ago

Hi there, Thank you so much for your honest feedback and for being a loyal grüum customer — we truly appreciate your continued support over time. We're really sorry to hear that your recent experience hasn't lived up to the standards you’ve come to expect from us. It’s always our aim to delight our customers, so it’s disappointing to hear we’ve missed the mark for you on this occasion. Our surprise free gifts are selected from across our full product range, but we completely understand that not every item will suit everyone’s preferences. We’ll certainly take your comments on board as we review these types of promotions in future. Regarding the Kakadu facial serum — we're sorry to hear you’re not happy with it. It’s a lightweight, water-based formula designed to absorb quickly and hydrate, but we understand that texture and feel are very personal. We'd love to look into this further for you and make it right if we can. Please feel free to drop us a message at support@gruum.com, and we’ll be happy to help resolve things. Thanks again for your feedback — it really does help us improve. Warm regards, Andrea - team gruum

Posted 7 months ago

“Great products and some good offers at times making them good value”

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Posted 7 months ago

“I’ve found Gruum products very good I’ve bought on several occasions but not Pleased with latest free purchase. I won’t continue with subscription but will buy some products in the future”

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Posted 7 months ago

“All the products i have ordered have arrived on time and in good condition,and I have been really impressed by the quality of them and the presentation of the items I have purchased”

Gruum 5 star review on 10th September 2025

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Posted 7 months ago

“Lovely products - well worth the money!”

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Posted 7 months ago

“Great product and does exactly what it is meant to. Highly recommend”

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Posted 7 months ago

“The products themselves seem pretty good. However they send DAILY email usually around 7am and after a 6 weeks of unsubscribing DAILY and chasing Gruum customer services to delete my data to stop the emails, I received yet another one to review their services. So here it is. Unfortunately the tech/software issues have put me off this company massively.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for sharing your experience — I’m really sorry to hear about the trouble with unsubscribing from the emails. I’ve reached out to you directly via email to help resolve this as quickly as possible. We appreciate your patience and hope to make things right. Best wishes, Andrea - team gruum

Posted 7 months ago

“I love the brand, the way it looks, it feels, I can sense there is a lot of care and thought. The products are excellent, I’ve tried quite a few over the last couple of years, ranging from face products, hair, toothpaste. All of them are the top quality and have shown good results on the skin, never had any problems with any of the products. Prices are reasonable and even when I find something a bit expensive, I always remember I am guaranteed to receive quality, so if I can afford it at the time, I don’t mind. And they have regular promotions to get why you need for your routine. I have been not only recommending, but I also offered gifts from my orders and received good feedback.”

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Posted 7 months ago

“All these products work for my sensitive and dry skin the sizes are perfect for taking on short breaks, I went away for a week and still came back with plenty to spare, a little goes a long way. I'm allergic to colour and perfumes so really appreciate these are so natural ✨️”

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Posted 7 months ago

“I might have liked it if the product had arrived.”

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Posted 7 months ago

Hi there, Thank you for sharing your experience — I’m really sorry to hear about the trouble with your delivery. I’ve reached out to you directly via email to help resolve this as quickly as possible. We appreciate your patience and hope to make things right. Best wishes, Andrea - team gruum

Posted 7 months ago

“I have only used shampoo, conditioner and body bars. I love them all, great products, super enviro friendly!”

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Posted 7 months ago

“Best product Iv found and Iv been doing a lot of research on getting more good ingredients. All products so far are really nice well done ✅👍”

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Posted 7 months ago

“ethically sound yet the product doesnt compromise quality”

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Posted 7 months ago

“Love the products and everything else. Items good shape for letter box delivery. Esp love the shampoo bar. Lathers up much more than other brands I’ve tried, so lasts longer also. I can have sensitive skin with some products, but no reactions to anything I’ve tried from Gruum.”

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Posted 7 months ago

“Never sent to me, so I have no idea what it's like”

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Posted 7 months ago

Hi Julie, Thank you for sharing your experience — I’m really sorry to hear about the trouble with your delivery. I’ve reached out to you directly via email to help resolve this as quickly as possible. We appreciate your patience and hope to make things right. Best wishes, Andrea - team gruum

Posted 7 months ago

“Really pleased with the products”

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Posted 7 months ago

“Pretty fed up. Last order did not arrive. Evri we’re useless they sent a photo of parcel being put through letterbox - all doors the same on this estate! So I asked neighbours - no one has my package. I won’t be ordering again”

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Posted 7 months ago

Hi Jane, Thank you for sharing your experience — I’m really sorry to hear about the trouble with your delivery. I’ve reached out to you directly via email to help resolve this as quickly as possible. We appreciate your patience and hope to make things right. Best wishes, Andrea - team gruum

Posted 7 months ago

“Love Gruum products, I have been buying them for years and I think every adult in my family has received a set at some time or other. The best thing about Gruum products is their desire to keep ingredients as natural and local as possible. And they frequently have free offers for which you just pay postage! Brilliant.”

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Posted 7 months ago

“Good skincare”

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Posted 7 months ago

“Love it Looking forward to buying more”

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Posted 7 months ago

Gruum is rated 4.7 based on 25,435 reviews