Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,642 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using Gruum face wash for quite a while. I find it is non stinging and I like the smell but most of all I like how my face feels after using it. It's not a bad price but what with postage it's not cheap either. I try and but when it's on special but all in all a good face wash.”

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Posted 8 months ago

“I didn't receive my parcel.”

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Posted 8 months ago

Hi Hannah, A member of our team will get in touch with you directly to check you postal address and to arrange a replacement. Kind regards, Simon

Posted 8 months ago

“Excellent. Really pleased with everything I’ve received from Gruum”

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Posted 8 months ago

“Products are exceptionally high quality. Just love everything about this brand. Carefully packaged & delivered. Fabulous highly recommended”

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Posted 8 months ago

“Products are great”

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Posted 8 months ago

“I am happy with the product however the amount of emails I have received has been a pain - even after unsubscribing”

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Posted 8 months ago

Hi there. Thank you for the kind words about our products. You can manage your preferences from your account and if you still need anything else, please don’t hesitate to get back in touch at support@gruum.com. Warm regards, Berkan-Team Gruum

Posted 7 months ago

“I have purchased many products from Gruum and found all of them to be of excellent quality, fabulous fragrances and often give as gifts 🎁”

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Posted 8 months ago

“Excellent ordering process and customer service. Shampoo and conditioner are both excellent products, especially to take away on holiday. Would recommend you to buy tins for them!”

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Posted 8 months ago

“I really like the products from Gruum, the shampoo bars lather really well and the hand soaps smell lovely! There is just an excess of promotional emails that are sent daily that is just way too much, especially considering this company promote being environmentally conscious (each email creates C02). The daily emails are quite off putting But really like the products!”

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Posted 8 months ago

“A new place I am trying for clean, affordable and sustainable beauty products. Only tried a few but already have my favourites.”

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Posted 8 months ago

“I absolutely love their products. My favourite is the prickly pear oil. It leaves my skin looking and feeling fresh”

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Posted 8 months ago

“Love your products & they do the job well but unfortunately with living costs, new house, not being able to work due to disabilities/illness I was unable to keep purchasing. But I highly recommend your products.”

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Posted 8 months ago

“Did not recieve my Gruum package”

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Posted 8 months ago

Hi Jackie, Thanks for your review. Sorry to hear that you did not receive your order. I have sent you an email from support@gruum.com and hopefully we can resolve this swiftly for you. Warm regards Mikaela-Team gruum

Posted 8 months ago

“Every order has been easy to order and delivered within a few days. The products I order regularly eg hair shampoo bars, Glos conditioner, face cleanser, spf sunscreen, candles -I really love. There is no negative for anything.”

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Posted 8 months ago

“Amazing products, i would like to sign up as they are so good”

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Posted 8 months ago

“Ordered a few times from grim and trying a range of products. Currently abroad so trying SPF30 as like the idea of an all natural sunscreen. No issues with the actual sunscreen but the bottle!!! Might look funky, but not the easiest to squeeze and I’m pretty able bodied. Seems to be a great product but let down by the packaging”

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Posted 8 months ago

“Did not receive the product. Worst experience”

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Posted 8 months ago

Hi Raheel, Sorry to hear you are still waiting for your order to arrive. I have sent you an email from support@gruum.com and hopefully we can resolve this swiftly for you. Warm regards Mikaela-Team gruum

Posted 8 months ago

“Never received a product I didn't like :) Awesome customer service too - bit of the order was wrong but was replaced within days without fuss or delay.”

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Posted 8 months ago

“Very straightforward to order items online. Products are amazing and ideal for what I want. Would recommend Gruum to anyone!!”

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Posted 8 months ago

“Found gruum by accident. What a find. I love their shampoo bars and the tins to keep them in. I'm also a big fan of their pillow spray to help me sleep on restless nights. Keep up the good work”

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Posted 8 months ago

Gruum is rated 4.7 based on 24,642 reviews