Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,438 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,438 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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319

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using Gruum shampoo for a few years now and it’s the best shampoo I have ever used. It’s gentle on my hair and lasts for ages also leaves my hair feeling soft, I can’t recommend it enough.”

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Posted 7 months ago

“Always pleased with Grüum products and they have some good bargains with sale products”

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Posted 7 months ago

“I received the products on time and would definitely buy again!”

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Posted 7 months ago

“I love the products at Gruum! I've now done multiple reorders as they're part of my daily routine.”

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Posted 7 months ago

“Products are good, but the hair and body wash container had leaked everywhere during shipping and got the other items sticky and destroyed some of the packaging. Still leaks when not standing straight up even though the cap is on properly and there is no obvious damage, so despite small size I would not recommend using it for travel.”

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Posted 7 months ago

Hi, Thanks so much for your feedback — we're really glad to hear you're enjoying the products overall, but we're sorry to hear about the issue with the hair & body wash during shipping. That’s definitely not the experience we want anyone to have. While the travel bottles are designed to be compact and secure, it sounds like yours may have had a faulty seal. We’ll pass this on to our product team to look into, as your feedback is really valuable in helping us improve. If you haven’t already, feel free to reach out to our customer care team at support@gruum.com — we’d be happy to help make this right. Thanks again for taking the time to let us know. Warm regards, Andrea - team gruum

Posted 7 months ago

“I really like the products, they smell lovely, are good for your hair and body. The products are affordable and the delivery is fantastic - especially when it is just posted through your letterbox. However, the large number of emails from the company trying to sell me more products and asking for reviews is very tiresome and despite numerous requests to STOP emailing, I still seem to be getting these emaisl asking for reviews. If the marketing wasn't so invasive, I would rate the company 5 stars”

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Posted 7 months ago

Hi Billie, Thanks so much for your lovely comments about our products and delivery — we’re really glad to hear you’re enjoying them! We’re sorry to hear that our emails have been overwhelming at times. We definitely don’t want to come across as invasive, and we appreciate you letting us know how you feel. We’ve reached out to you privately to help resolve this and make sure your preferences are respected going forward. Thanks again for your honest feedback and for being part of the grüum community. We hope to keep delivering products you love with a better email experience. Best wishes, Andrea - team gruum

Posted 7 months ago

“Excellent products, great packaging and a favourite of anyone I gift them to. I particularly love the face oils and lip conditioners, great way to get the hydration my skin needs.”

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Posted 7 months ago

“Loved the products”

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Posted 7 months ago

“I love everything I have bought especially the diffusers, soaps and body lotions. I love the ingredients, fragrance and packaging. Definitely will keep buying Gruum.”

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Posted 7 months ago

“Very disappointed, admittedly I got this product for free after winning a supposed prize worth £20 that required me to pay £4 postage to receive. These little bars of soap not much larger than a complementary hand soap at a ⭐⭐⭐ hotel, left me feeling unclean. I used the soap in the shower as prescribed but it was hard to get a lather and the scent Waa next to nonexistent. Even though this was a prize from a McDonald's promotion I was left with a bitter taste in my mouth considering I had to pay to receive my "prize" that was a huge disappointment. Despite the merger size of the product that was supposedly worth £20 (they sell bigger products for less money on their site so clearly quite disingenuous with the proposed value) and having to pay delivery I would have been very pleased if the product was actually good.”

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Posted 7 months ago

Hi Robert, Thanks so much for taking the time to share your thoughts — we really appreciate your honesty, and we're sorry to hear the experience didn’t quite live up to expectations. We’re also sorry to hear you felt disappointed by the promotional experience. The aim of the McDonald’s offer was to introduce new customers to grüum with a curated bundle of our products, and while we do ask winners to cover a small postage cost, we completely understand if the product didn’t deliver for you. That said, we’re really grateful you gave us a try, and your feedback will help us continue to improve. If you ever decide to explore more from our range, our customer care team would love to help you find something better suited to you. Warm regards, Andrea - team gruum

Posted 7 months ago

“I have tried the face soap and the perfumes. Also the body butter and moisturiser. All our very good.”

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Posted 7 months ago

“I love the products that I have tried so far and since introducing my daughter to them, she is becoming as hooked as me. Easy to order, quick postage and great offers on many products. One item was faulty on delivery, following an email which was responded to swiftly, a replacement was sent within a couple of days. No issues at all, excellent customer service! Keep up the great work Gruum.”

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Posted 7 months ago

“Love the products and the ease of using them . Particularly the solid shampoo”

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Posted 7 months ago

“Love gruum products. Very good quality”

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Posted 7 months ago

“I HAVENT RECEIVED ANYTHING YETTTTTTTTTTTTTT”

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Posted 7 months ago

Hi Vasile, Thanks for your review— we’ve reached out to you privately to help sort out your order as quickly as possible. Please check your messages, and we look forward to resolving this for you! Warm regards, Andrea - team gruum

Posted 7 months ago

“I really like the solid shampoos, soaps and after sun bar which are perfect for traveling with a carry-on. The sleep spray has a really nice smell as well. And the size and shapes of the shampoo and body washes are perfect to reuse when travelling. I like the uniqueness of Grüum products and look forward to trying new ones.”

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Posted 7 months ago

“I did not receive anything for free for this review. Great experience, delivery is always fast, and the product are always high quality. Some surprise favourites are the fragrances, they are like an oil, but smell so clean. And the 5kg odd bags of soap! Bang on guys!”

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Posted 7 months ago

“Lovely products, especially love the shampoo bars. Great products for packing for holidays. It's important to me that this is a cruelty free company”

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Posted 7 months ago

“Gruum have some lovely and fresh face, body and home fragrance products. I've been buying from them for a couple years now and are never disappointed. Recently bought all 3 of their deodorant fragrances. They smell great and work well.”

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Posted 7 months ago

“A great range of products in the bundle, most of them I will give as gifts. Great value. My partner loves a bar of soap rather than shower gel. I've bought quite a few items in the past for stocking fillers. The Christmas & Halloween fizzers are fun and prettily packaged. I didn't get on with the facial wash too drying for my sensitive skin. The prickly pear oil is great value and is well known for its benefits. I love the seasonal roll on fragrances, pretty bottles, great gift idea. After sales for a missing item was excellent.”

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Posted 7 months ago

Gruum is rated 4.7 based on 25,438 reviews