Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,433 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,433 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Julia Whitwam

Una Griffiths

Barbara Ritchie

Mrs Deborah Parish

Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

318

Anonymous

Anonymous // 01/01/2019

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“Do not purchase from Gruum! Should have had 12 milk bars in total, 3 missing. All milk bars are wet/damaged and unusable. Gruum said they would replace 3 bars which is totally unacceptable as all bars are ruined!”

Helpful Report

Posted 6 months ago

Hi Lauren, Thank you for your review. We're really sorry to hear your order arrived in less than perfect condition. As soon as you brought this to our attention, we arranged a full replacement of the 12 masks, which should be on its way to you shortly. We hope this helps make things right, and we’ll be in touch once the replacement has been dispatched. If there’s anything else we can do in the meantime, please don’t hesitate to let us know. Once again, thank you for your review. Warm regards, Andrea - team gruum

Posted 6 months ago

“Do not purchase from Gruum! 3 milk bars missing Damaged wet and mushy Gruum said they would replace 3 bars which is totally unacceptable!”

Helpful Report

Posted 6 months ago

“Have ordered a few products from Grumm they gave all been great never had an issue even with sensitive skin. The sizes are great for travelling. Recently tried the after sun for the first time and it was really good.”

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Posted 6 months ago

“Been using Gruum products for more than two years. I have tried quite a few of different things. Very natural and gentle products. I have sensitive skin, they worked for me. Good value, great packaging, recyclable. I do using other skincare, but Gruum products are comparable.”

Helpful Report

Posted 6 months ago

“Every product that I've used has been excellent, in particular the skin care ranges. The shampoo and conditioner bars are very good and long lasting, as are the body bars. I highly recommend the perfumes, very distinctive and the scent lasts a long time. The prices are reasonable and ordering is really simple (I use the app).”

Helpful Report

Posted 6 months ago

“Gruum After Sun Facial Oil Bar. I received this in a monthly subscription beauty box. I didn’t really like the thought of it and didn’t think I would use it, but nonetheless put it in my holiday bag. I’m in Crete at the moment. It’s very hot and I’m freckled and get prickly heat. Coming in from the sun every day I’ve been applying this to my face and neck. INSTANT RELIEF! Soothes hot skin and obliterates any prickle. My other half loves it too. This will now be a holiday staple for me. Absolute magic in a box ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 6 months ago

“Great quality products that are kinder to the planet. I love the shower gel bars and room frangances. Easy to use website and posted quickly. I would recommend.”

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Posted 6 months ago

“Very good makes skin feel smooth”

Helpful Report

Posted 6 months ago

“Great products, that last a long timr, shampoo bar ideal for holidays, weighs nothing in your luggage, and no danger of leaking”

Helpful Report

Posted 6 months ago

“Do not sign up to emails from this company, even if you unsubscribe many times, they just ignore it and still mither you every single day.....!!”

Helpful Report

Posted 7 months ago

Hi Mike, Thank you for your feedback — we’re really sorry to hear about your experience with our emails. That’s certainly not the impression we want to leave. We’ve reached out to you privately to help resolve this and ensure you’re unsubscribed properly. Please do get in touch if you continue to have any issues. Thanks for your patience, Andrea - team gruum

Posted 6 months ago

“Love the products.. I mainly like the soaps which smell gorgeous and are good for my skin.. My main problem is that if I have soaps opened for various uses that I get confused with which soap is which. I do not want to have to buy lots of different tins as this adds to the costs. Do you have a solution? I have been buying on and off for quite a few years now and recommend your products and services very highly.”

Helpful Report

Posted 7 months ago

“I love your products very much, the after sun oil bar is great, the face 50 factor is also good. The shaving bar is also great too. my husband loves it.”

Helpful Report

Posted 7 months ago

“I love Gruum products; particularly the coconut shampoo and the hand cream, as they smell wonderful and do the job. I also like supporting a young business.”

Helpful Report

Posted 7 months ago

“I Placed an order couple weeks before going on vacation but when the products arrived some were missing. I contacted your customer service and this was quickly put right and I was able to receive the balance of my order just in time for vacation. It was my first time using this line of products and I must say I have been very happy. The after sun serum literally saved me and in combination with the moisturiser did wonders for my skin after prolong exposure to the sun in Barbados. I will definately be stocking up and trying new products in the future. Thanks.”

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Posted 7 months ago

“The spray on the sleep mist could have been better.”

Helpful Report

Posted 7 months ago

“I have been using Gruum shampoo for a few years now and it’s the best shampoo I have ever used. It’s gentle on my hair and lasts for ages also leaves my hair feeling soft, I can’t recommend it enough.”

Helpful Report

Posted 7 months ago

“Always pleased with Grüum products and they have some good bargains with sale products”

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Posted 7 months ago

“I received the products on time and would definitely buy again!”

Helpful Report

Posted 7 months ago

“I love the products at Gruum! I've now done multiple reorders as they're part of my daily routine.”

Helpful Report

Posted 7 months ago

“Products are good, but the hair and body wash container had leaked everywhere during shipping and got the other items sticky and destroyed some of the packaging. Still leaks when not standing straight up even though the cap is on properly and there is no obvious damage, so despite small size I would not recommend using it for travel.”

Helpful Report

Posted 7 months ago

Hi, Thanks so much for your feedback — we're really glad to hear you're enjoying the products overall, but we're sorry to hear about the issue with the hair & body wash during shipping. That’s definitely not the experience we want anyone to have. While the travel bottles are designed to be compact and secure, it sounds like yours may have had a faulty seal. We’ll pass this on to our product team to look into, as your feedback is really valuable in helping us improve. If you haven’t already, feel free to reach out to our customer care team at support@gruum.com — we’d be happy to help make this right. Thanks again for taking the time to let us know. Warm regards, Andrea - team gruum

Posted 6 months ago

Gruum is rated 4.7 based on 25,433 reviews