Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,642 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love all the products I've tried! Especially the kýra gentle face wash bar, my skin has never looked so clear and soft since I started using it.”

Helpful Report

Posted 8 months ago

“Guess with any product, it is always going to be hit and miss on how it works on you. Some of the gruum products have been good on me however some haven’t had the desired effects. But that’s no fault of the company, as like I said, any product you buy is going to work well for some but not everyone.”

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Posted 8 months ago

Hi there, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that this may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Berkan -Team gruum

Posted 7 months ago

“Excellent produce . Well worth buying . Thank you Would love to but it in the shops”

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Posted 8 months ago

“Love love love their products. They were bought as a gift and I’ve re-ordered since 😍. They make my skin look and feel lovely and I love they are made in England. Also the prices are incredibly low for the products. My only gripe is that my shampoo and conditioner bars are very similar in shape but ive managed to buy a storage shelf so i can recognise which is which. Hope one day they can distribute to the country I live in too 😬”

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Posted 8 months ago

“Very good products”

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Posted 8 months ago

“We never received the item”

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Posted 8 months ago

Hi I Martin, Thanks for taking the time to leave a review. Sorry to hear that you have not received your order. Please check your inbox for an email from support@gruum.com and we will look into this for you and hopefully resolve it swiftly! Thanks again. Warm regards Mikaela-Team gruum

Posted 8 months ago

“We use Gruum shampoos and conditioning bars, at home and when travelling. We each have our own set accordingly to hair type and they are all excellent. We've recently started using the face oils body bars which are a beautiful consistency and really moisturise.”

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Posted 8 months ago

“I've used the shampoo & conditioner bars for a while now. I had tried other bars but so glad I discovered Gruum. I have found that my hair is in far better condition and I don't have to wash it as often.”

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Posted 8 months ago

“I really like the product, especially the sleep mist, however the packaging bottle is a bit cheep and leaks.”

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Posted 8 months ago

“Great service and products. When I placed. My first order the communication was excellent and couldn’t be faulted. Delivery was in the promised timescale and everything arrived well packaged and in in first class condition. I moved from liquid hair care products to the solid bars and they are absolutely fantastic. Far superior to anything else I tried!”

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Posted 8 months ago

“Really love Gruum products. Good quality at affordable prices. I would highly recommend.”

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Posted 8 months ago

“I received free samples and was surprised that they came in a normal size. I really love moisturiser in block, it is so easy to use and it's really help my skin. The shape of containers is very practical, now it's much easy to tidy up everything on the bathroom shelf. The face gel it's a little bit runny so sometimes it is come out more then I needed. I definitely will advise my friends to try it too.”

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Posted 8 months ago

“Fantastic products , they smell amazing. Packaging is very good too. Love the wax melts & diffusers , they last ages . Very speedy delivery”

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Posted 8 months ago

“The products are great However to navigate the site and order the products with a discount code proved difficult. This made the experience quite stressful”

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Posted 8 months ago

Thank you for your honest feedback! We're glad you love the products, and we’re sorry to hear the website experience was stressful. We truly appreciate you letting us know, and we'll work on making the process smoother. If you need any help with future orders, just reach out-we’re here for you!

Posted 8 months ago

“At last I’ve found a Gruum product that works ok- the shave bar. Provides a good lather and offers a pleasant odour. Why 2 stars? This reflects other products that are not good at all. The razor only works if you hold the head of it when shaving otherwise it’s useless. Blades have limited life. Other products such as the shower bar were just like lumps of plastic and did nothing. I’d love for a UK co. to succeed but test and improve products before inflicting on an unwary public.”

Helpful Report

Posted 8 months ago

Hi Terry, Thanks for taking the time to leave a review. We are pleased to hear that you enjoyed using our shave bar. Sorry to hear that some other products you have tried may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed on your feedback to our Product Development Team as this helps us to identify areas where we can improve. Thanks again. Warm regards Mikaela-Team gruum

Posted 8 months ago

“I love these products, they are so kind to your skin, made from natural animal friendly ingredients. They smell great too .”

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Posted 8 months ago

“I was not impressed by this shampoo or conditioner in a tablet, wasted 20.00 I would not recommend this product, used once and not nice at all. Hardly any lather at all and as for the conditioner I felt no softness. Expensive for what you get and wish I could of returned, no option to do this.”

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Posted 8 months ago

Hi Trudy, Thanks for taking the time to leave a review. Sorry to hear that this product may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. If you need any further assistance with this then please do not hesitate to get in touch with us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 8 months ago

“Love these products”

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Posted 8 months ago

“I have been using the serum and solid moisture bar for over a year and really love them. My face is getting dryer as time goes on ( I’m 63), and the moisturiser especially, really leaves my skin smooth and comfortable without any greasiness. I’ve just bought the wax melts and diffuser sets, which are a lovely natural fragrance without being overpowering. Thank you”

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Posted 8 months ago

“The products are fantastic, Im really appreciative of the natural oils and the amazing prices! The sun care range is fantastic, the lip oil is a great addition. Gentle on skin and I can see the improvement after only a few weeks of use.”

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Posted 8 months ago

Gruum is rated 4.7 based on 24,642 reviews