Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,619 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,619 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 13th January 2026

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worth a go, not sure I’d frequently order as it wasn’t gentle enough for my sensitive skin. The face wash smelt great. The shampoo bar had a nice fragrance but let me down a little as it crumbled too much towards the end. It was a mixed bag to be honest. Service and delivery was fine.”

Helpful Report

Posted 3 months ago

Hi there, Thanks for giving grüum a try and for sharing your honest thoughts — we really appreciate it. We're sorry to hear that some of the products didn’t quite hit the mark for your sensitive skin, though we’re glad the fragrances and service stood out in a positive way. We’re always looking to improve, so your feedback on the shampoo bar and face wash is really helpful. Thank you for your review. Warm regards, Andrea - team gruum

Posted 3 months ago

“Easy to order & good communication of when it might arrive. Have used the shampoo which is lovely. Not yet used the hair conditioner bar. Roll on fragrance easy to use & great design. September fragrance didnt have much of a scent, preferred october & not yet used the November one. Unfortuantely the bamboo comb broke in the post.”

Helpful Report

Posted 3 months ago

“Really lovely planet friendly products at an affordable price”

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Posted 3 months ago

“Nothing much of the soap, it was almost as if it was a hotel size. Broke into 4 pieces very quickly.”

Helpful Report

Posted 3 months ago

Hi Kevin, Thanks for taking the time to leave your feedback, though we’re sorry to hear you weren’t happy with the soap. Our bars are designed to be compact and travel-friendly, but they should still offer good longevity. It’s not the experience we aim for if it broke so quickly, so we’d love to look into this further. Please reach out to our customer care team at support@gruum.com, and we’ll be happy to help make it right. Warm regards, Andrea - team gruum

Posted 3 months ago

“I loved the shampoo and the cleansing face wash. They both smell great! I wish the shampoo bars were bigger as I have thick hair and get through then fast as I have to shampoo my hair twice. Although I didn't get the face wash in my eyes, I used the same flannel to wipe my eyelids after rinsing. My eyelids were a little dry and peeling for a week after.”

Helpful Report

Posted 3 months ago

“Grüum is a product I purchase for my granddaughter when has sensitive skin and is very particular what she uses . Evie is 21 and to me has beautiful smooth and a radiant complexion that is due to Grüum products . Sun barrier , lip and hand is also Favorite so thankyou”

Helpful Report

Posted 3 months ago

“This website does not unsubscribe you . I e mailed you at weekend to state there will be a complaint if you continue to harangue me with this company. Last chance then it’s ombudsman”

Helpful Report

Posted 3 months ago

Hi Chris, We’re very sorry to hear about your experience. We’ve searched our records but unfortunately can’t locate a ticket with your details. We have emailed you, so please check your inbox, so we can resolve this for you and ensure you are unsubscribed. We take these matters seriously and want to make sure this is sorted quickly. Warm regards, Andrea - team gruum

Posted 3 months ago

“The only shampoo bar that is anti dandruff and it works great. Because of this ive moved all my bathroom goods to gruum for plastic free, working products.”

Helpful Report

Posted 3 months ago

“Good quality products that use minimal plastic and 'feel' healthy. The brightening face wash makes a big difference. Not its intended purpose but I've found the nourishing oil really good in my beard.”

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Posted 3 months ago

“Absolutely love your products,I’ve previously had a few gift sets which my daughters have been really impressed with.Many 🤩 🤩”

Helpful Report

Posted 3 months ago

“These products have made my skin loads better so now im forced to forever use thier products haha so use with caution cos you'll like em so much you'll never switch haha”

Helpful Report

Posted 3 months ago

“You asked me for a review and so here it is. Don't ever sign up to emails from gruum, they will never leave you alone. I have unsubsribed four times now and still they email me.”

Helpful Report

Posted 3 months ago

Hi David, Thanks for taking the time to leave a review — we’re really sorry to hear about your experience with our emails. We can see you’re already in touch with our support team, who are working to get this fully resolved for you. Please rest assured we're doing everything we can to make sure you’re unsubscribed properly and no longer receive unwanted emails. We appreciate your patience, and thanks again for bringing this to our attention. Warm regards, Andrea - team grüum

Posted 3 months ago

“Very good products which are well worth trying. I especially like the shampoo and conditioner bars which are much easier for me to use , as I have arthritic fingers and find it difficult to use sqeeezy bottles.”

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Posted 3 months ago

“The products are presented well in good quality bottles and clear labels. It arrives safely in boxes which are obviously carefully packed. The products are great as you know they are all natural.”

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Posted 3 months ago

“Loved this product!”

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Posted 3 months ago

“I haven’t actually used the products yet but well packaged and looking forward to using.”

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Posted 3 months ago

“I can't recommend Gruum products highly enough. There are so many hand made beauty products out there, so when you find one that stands out, that makes a real difference to your hair and skin, and that still has that wonderful personal touch, it needs to be celebrated!”

Helpful Report

Posted 3 months ago

“Great products, especially the lipbalm. Thank you!”

Helpful Report

Posted 3 months ago

“I ordered 3 deodorants to try so glad I did. Love them, very gentle on my skin & feel so light with no stickiness, lovely scent & 100% works + lasts all day. Big plus no plastic packaging. Easy to order & delivery was very quick.”

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Posted 3 months ago

“Easy to use the site and order, great quality products, particularly love the prickly pear oil which was amazing value in the sale and had the bonus of receiving a free mystery item with my order, plus quick delivery - no complaints, highly recommend!”

Helpful Report

Posted 3 months ago

Gruum is rated 4.7 based on 24,619 reviews