Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 23,988 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 23,988 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received order No response from emails sent Not possible to use "submit request"”

Helpful Report

Posted 2 weeks ago

Hi Alick, Thanks for your review, I am sorry to hear that. We’ve already reached out to you via email to help resolve this issue — please check your inbox (and spam folder) for our message. We’re looking forward to getting this sorted for you as quickly as possible. Best wishes, Andrea – team grüum

Posted 2 weeks ago

“Ordered 3 products, really liked the Lip treatment and Under eye treatment.”

Helpful Report

Posted 2 weeks ago

“I love the products I got which was Melting sleep butter Acai oil (body) Nourishing face oil And calming spray which i haven't used as much but would still recommend. I won the products but will definitely buy more when I run out.”

Helpful Report

Posted 2 weeks ago

“I first bought grum on a my Vodafone very me rewards I could get a whole box of things and just pay for postage since then I’ve now been using this for 2 years the sun lotion is amazing as it’s for ya face love the roll in and the hair soap and it all comes in a nice packaging”

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Posted 2 weeks ago

“Absolutely brilliant products highly recommend”

Helpful Report

Posted 2 weeks ago

“Lovely products, easy to use”

Helpful Report

Posted 2 weeks ago

“Great products they smell great”

Helpful Report

Posted 2 weeks ago

“Amazing quality, and reacts with my skin very well, couldn't be more pleased with the products.”

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Posted 2 weeks ago

“Amazing service, amazing company, amazing products”

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Posted 2 weeks ago

“Felt lovely on the skin and removed all cracked skin from cold was well worth it”

Helpful Report

Posted 2 weeks ago

“I got a free voucher for gruum off McDonald's monopoly game. I paid for delivery off gruum..I saw the original price and thought i was getting a bargain. £22 for the shower gel bundle (2 items) when they arrive i very disappointed in the side of the items. I would not pay £22 for the products you sell.”

Helpful Report

Posted 2 weeks ago

Hi Tiffany, Thanks so much for giving grüum a try through the McDonald’s Monopoly offer! We’re glad you got the chance to discover our products. Our shower bars are highly concentrated, meaning a little goes a long way — each one lasts far longer than a typical bottle of shower gel. We really appreciate your feedback and will make sure to share your thoughts with our team as we continue to improve and expand our range. Thanks again for taking the time to share your experience! Best wishes, Andrea – team grüum

Posted 2 weeks ago

“Easy to order fantastic value 👌 amazing products 👏 👌 extremely highly recommended”

Helpful Report

Posted 2 weeks ago

“Website nice and all I just feel the product wasn’t that outstanding”

Helpful Report

Posted 2 weeks ago

Hi Finbar, Thanks for taking the time to leave your feedback. We’re glad you liked our website, but we’re sorry to hear the product didn’t quite hit the mark for you. We’re always looking for ways to improve, so we’d love to know a bit more about your experience — any details you can share would really help our product team. Thanks again for giving us a try! Best wishes, Andrea – team grüum

Posted 2 weeks ago

“I recently ordered the grüum gentle face wash bar and the hydra⁺ intense hydration moisturiser, and I’m really happy with both. The face wash bar leaves my skin feeling clean but not dry and it has a nice, subtle scent. The hydra⁺ moisturiser is especially impressive - it has a lovely smell and a rich, thick consistency that feels really nourishing without being greasy. Overall, I’m very pleased with the quality and feel of these products and I’d definitely recommend them to anyone looking for gentle, effective skincare with a nice texture and scent.”

Helpful Report

Posted 2 weeks ago

“Made my skin clear up in a week absolutely love this product if I had to give it 10 stars I would smells beautiful skin feels so much softer”

Helpful Report

Posted 2 weeks ago

“I previously wrote a review stating that I hadn't used the product and that my sister was however I just used the product and had to come change my review immediately. Its amazing. Ive never put on a moisturiser before and noticed a visible and physical difference to my skin but now I have, its smooth, glowing and smells really good. Its a great product and ill definitely be buying some more when I run out.”

Helpful Report

Posted 2 weeks ago

“Grate balsam natural and lovle smell.”

Helpful Report

Posted 2 weeks ago

“The cream itself is good however for that price can get a bigger one for the same quality. Maybe it is best to give bigger at least of 100ml”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks so much for your feedback! We’re really happy to hear you like the cream. We completely understand your point about the size — we’re always reviewing our product ranges and sizes based on customer feedback, so your comment is really helpful. We’ll be sure to pass your suggestion on to our product team for consideration. Thanks again for taking the time to share your thoughts! Best wishes, Andrea – team grüum

Posted 2 weeks ago

“I did not expect to love these products so much , I daily use the face wash bar and the moisturiser,they also last so much longer than you would expect.”

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Posted 2 weeks ago

“I recently ordered the shampoo bar in coconut and it was so lovely was very nice on my hair and lathers lovely all over . 10/10 product and very affordable. Thank you !!”

Helpful Report

Posted 2 weeks ago

Gruum is rated 4.7 based on 23,988 reviews