Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,986 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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323

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are all excellent and packaged well. Loooovely face suncream that didn't leave my skin feeling oily at all.”

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Posted 11 months ago

“Gruum have a great selection of products all at reasonable prices. Everything you could need on the site. My go to for all my body needs”

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Posted 11 months ago

“Packaging broke in post all items lost. Don't use crappy cardboard wont order again not worth the bother”

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Posted 11 months ago

Hi Simon, Thanks for taking the time to leave a review. We are sorry to hear that your order arrived damaged and for any inconvenience this may have caused. I have looked into this for you and I can see that one of my colleagues has arranged for a replacement to be sent out to you as a resolution. I hope you are now enjoying your products. If you need anything else please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 11 months ago

“Discovered Gruum a while ago. Love what it does and what it stands for.”

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Posted 11 months ago

“Beautiful small packs of natural soaps, shampoos and conditioners, perfect as presents or for travelling..: Knowing it’s a small ‘artisan’ company is an added benefit…”

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Posted 11 months ago

“Have come back to Grüum having tested other shampoo bars which did not measure up to yours!”

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Posted 11 months ago

“Tried the transparent shaving gel, in the hope that it would be a replacement for my usual Elemis skin soothe shaving gel, now discontinued. What a disappointment! The Gruum gel was very thin compared to elemis so needed much more product. Even when using more the gel failed dismally to lubricate my face and as a result left my skin feeling very sore. Tried again for the next couple of days but eventually had to give up. Never had this soreness before with any other products so as far as my experience goes the search for a replacement for Elemis goes on.”

Helpful Report

Posted 11 months ago

Hi Charles, Thank you for sharing your experience—we’re really sorry to hear the shaving gel didn’t meet your expectations, especially as you were hoping it could replace a trusted favourite. We understand how important comfort and performance are, and we’re disappointed to hear it left your skin feeling sore. Your feedback is incredibly valuable, and we’ll be sure to pass it along to our product team. If you’d be open to it, we’d love to help you find something better suited within our range such as our Glyde Shave Oil—please feel free to reach out to us directly at support@gruum.com and we will do our best to help! Warm regards Mikaela-Team gruum

Posted 11 months ago

“Delivery was quick and ordering was easy but the sun cream was still white and needed lots of rubbing in which is not ideal for face suncream. Also the bottle was smaller than expected for the price.”

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Posted 11 months ago

Hi Amanda, Thank you so much for your feedback! We're really glad to hear that ordering was easy and your delivery arrived quickly—that’s always great to know. We’re sorry the sun cream didn’t quite meet your expectations in terms of texture and size. Your comments are really helpful and we’ll be sure to pass them along to our product team. We appreciate you taking the time to share your thoughts! Warm regards Mikaela-Team gruum

Posted 11 months ago

“Love all my 'goodies' from Gruum, have a regular 3month delivery of shampoo, conditioner and shower bars. Love the different scents. Everything in recyclable packaging and no plastic to be seen. All the items last a reasonable length of time considering they are used daily by my husband and me. Thoroughly recommend this eco friendly company!”

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Posted 11 months ago

“Love the products which are eco-friendly, no plastics and well priced.”

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Posted 11 months ago

“Excellent products. The creams always sink into your skin beautifully without leaving any oily or sticky residue on your skin. The soaps and shampoo bars have lovely scents and are so good to use. I would highly recommend Gruum products. Delivery is always very quick as well. Thank you Gruum.”

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Posted 11 months ago

“Never recieved my order, not great.”

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Posted 11 months ago

Hi Theresa, Thanks for your review. I have sent you a private email to help resolve this for you as quickly as possible. Please check your inbox for an email from support@gruum.com. I hope this helps! Warm regards Mikaela-Team gruum

Posted 11 months ago

“Great products, I ordered the Face Sunscreen and lip conditioner which was an essential for our holiday in Greece.”

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Posted 11 months ago

“Great products..would highly recommend and I wouldn't think twice about purchasing again in the future. Great service/price and quality...what more do you want from a product....😎”

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Posted 11 months ago

“Great products and prompt delivery”

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Posted 11 months ago

“The only idea I have is to facilitate the unsubscribe function. I have tried to unsubscribe around twelve times and so far failed.”

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Posted 11 months ago

Hi Gordon, Thanks for taking the time to leave a review. Sorry to hear you may be having trouble unsubscribing. In order for us to help you further please do not hesitate to get in touch at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 11 months ago

“Excellent products. A fair price . Delivery takes a while and is sometimes lost by Royal Mail - perhaps an option for tracked may be good”

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Posted 11 months ago

“The worst I have ever used👎🏻👎🏻👎🏻👎🏻👎🏻”

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Posted 11 months ago

Hi Szilvia, We’re really sorry to hear about your experience. We’d love to understand more about what went wrong so we can look into it and try to make things right. If you’re open to it, please feel free to message us directly at support@gruum.com with more details. Your feedback is important to us. Warm regards Mikaela-Team gruum

Posted 11 months ago

“I love the sun protecting lip balm. I've not yet tried the sun lotion.”

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Posted 11 months ago

“I don't like Gruim's methods and believe they totally misled me and took money from me without my permission. As a result, I would never place another order with them and so, am very irritated to receive an email from them saying that I had.”

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Posted 11 months ago

Hi Michael, Thanks for taking the time to leave a review. We’re really sorry to hear about your experience—it’s absolutely not the kind of service we aim to provide. We understand how frustrating this must have been. We’d really appreciate the chance to look into this further to fully understand what happened and put things right. Please reach out to us directly at support@gruum.com so we can investigate and resolve this for you as quickly as possible. Thank you for bringing it to our attention. Warm regards Mikaela-Team gruum

Posted 11 months ago

Gruum is rated 4.7 based on 25,986 reviews