Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,827 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,827 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really love these products, subscription prices are worth it, and they have great eco-friendly minimal packaging. The 'hår Shampoo Bar – Brightening' smells so good I can't stop smelling it and wish I could bottle it! It is also an amazing shampoo bar though - it lathers really well, cleans hair without being harsh and doesn't leave any residue like some shampoo bars. Their other shampoo and conditioner bars, soaps, scrubs and serums are lovely too.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for taking the time to leave such a lovely and detailed review. We’re delighted to hear how much you’re enjoying your grüum favourites, from the eco-friendly packaging and subscription prices to our shampoo, conditioner bars, soaps, scrubs and serums! It’s especially lovely to hear that you’re such a fan of the hår Brightening Shampoo Bar – we agree, that scent is rather gorgeous! We’re so pleased to know it lathers well, cleanses your hair without feeling harsh and leaves no residue. Thank you for your wonderful feedback and for choosing grüum. Warm Regards, Andrea - team grüum

Posted 4 weeks ago

“Love the SPF, but I don’t really understand the difference between the factor 50 spf and the daily defence lotion. Is one better than the other? Do I need both? Would be great if you had a specific men’s range with similar branding. Shipping was really slow hence the 4* but the products are great.”

Helpful Report

Posted 4 weeks ago

Hi David, Thank you for taking the time to leave such a detailed review. We’re delighted to hear that you’re loving our SPF! To clarify, SPF50 provides a higher level of sun protection than a daily defence lotion, so which one you choose depends on your needs and the level of sun exposure. You don’t necessarily need both, although you may choose to use a daily moisturiser as part of your everyday routine and SPF when you’re going to be exposed to the sun. We also really appreciate your suggestion for a dedicated men’s range – we’ll be sure to pass this on to our team. And thank you for your feedback regarding delivery times; we’re pleased that the products themselves have made a great impression. Thank you for choosing grüum and for sharing your feedback with us. Warm Regards, Andrea - team grüum

Posted 4 weeks ago

“I love all the products I've tried and have bought many. I regularly buy black face soap. It leaves your skin feeling moisturised. The shampoo bars are wonderful. Only slight problem is they sting your eyes. I would buy the kids shampoo but there is no information on whether it would sting 😕”

Helpful Report

Posted 4 weeks ago

Hi Noelle, Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you’ve been enjoying so many of our products, especially the black face soap and shampoo bars! It’s wonderful to know the face soap leaves your skin feeling moisturised. Thank you too for your feedback about the shampoo bars and your question about our kids’ shampoo. We recommend taking care to keep shampoo away from the eyes, as even gentle formulations can cause some discomfort if they come into contact with them. We really appreciate you highlighting the need for clearer information around this, and we’ll pass your feedback on to our team. Thank you for choosing grüum and for your continued support. Warm Regards, Andrea - team grüum

Posted 4 weeks ago

“Razor was ok but no better than regular razors. The shave gel was a tiny bottle and the scent smelt of oranges, not unpleasant but not particularly nice either. I got this in a deal and only had to pay delivery. The cost was £32 to buy this. It’s worth no more than £6. Do not waste your money.”

Helpful Report

Posted 4 weeks ago

Hi Darrel, Thank you for taking the time to share your detailed feedback. We appreciate you giving the razor and shave gel a try and sharing your thoughts on the shave, bottle size and fragrance. Scent and shaving preferences can be very personal, so we value hearing what works best for you. The set you received was part of a promotional offer where the products were provided as a reward and only the delivery charge was paid. The £32 figure refers to the set’s stated retail value rather than the amount paid as part of the offer. Thank you for choosing grüum and for sharing your honest experience with us. Warm Regards, Andrea - team grüum

Posted 4 weeks ago

“The items are lovely to use, good smell and they work really well. I have tried both shampoo bars, conditioner bars and soap bars plus liquid hand/body soap. All is great. My biggest concern now is the new Norwegian taxes and fees when shipping to Norway where I live.”

Helpful Report

Posted 4 weeks ago

Hi Torunn, Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you’ve been enjoying so many of our products, from the shampoo and conditioner bars to our soaps and liquid hand and body washes. It’s fantastic to know that you’re happy with how they smell and how well they work! We completely understand your concerns around the new Norwegian taxes and fees when ordering from Norway. These charges are set by the Norwegian authorities and are outside of our control, but we really appreciate you raising this with us and will share your feedback with the team. Thank you for choosing grüum and for your continued support. Warm Regards, Andrea - team grüum

Posted 4 weeks ago

“Very good shampoo and conditioner environmentally friendly...my hair feels so soft after use.no plastic or chemicals...Best hair care products I've used..thankyou...”

Helpful Report

Posted 1 month ago

Hi Jacqueline, Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you’re enjoying our shampoo and conditioner and that your hair feels so soft after using them. It’s wonderful to know that the environmentally friendly approach and plastic-free packaging are also important to you. Thank you for choosing grüum and for sharing such lovely feedback with us. We really appreciate your support! Warm Regards, Andrea - team grüum

Posted 1 month ago

“No way this set is £32 maybe equal to the pride paid to ship, so not a reward or free”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to share your feedback. We appreciate you taking the time to share your thoughts on the offer. The set has a value of £32, with the postage charge covering the cost of getting the products delivered to you, so we hope you still enjoy discovering the products included in the set. Thank you for giving grüum a try and for sharing your feedback with us. Warm Regards, Andrea - team grüum

Posted 1 month ago

“Order process straightforward however the order was altered by Gruum prior to delivery”

Helpful Report

Posted 1 month ago

Hi Anamaria, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the ordering process straightforward. We also appreciate you highlighting the changes made to your order before delivery, as this is valuable feedback for our team and helps us review the overall customer experience. Thank you for choosing grüum and for sharing your thoughts with us. Warm Regards, Andrea - team grüum

Posted 1 month ago

“Lovely products that are kind to the skin with eco packaging! Great delivery and safe too... with the occasional unmissable special offers.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you’re enjoying our products and find them kind to your skin, along with our eco-friendly packaging. It’s also fantastic to know you’ve been happy with the delivery service and our special offers – we do love a good deal too! Thank you for choosing grüum and for your wonderful support. Warm Regards, Andrea - team grüum

Posted 1 month ago

“I bought grüum body soap bars to go on holiday and haven’t used shower gel since. I have sensitive skin but my skin feels hydrated and refreshed after using. I have since tried lip conditioner, cuticle oil and SPF face sunscreen. All of which I have been delighted with and will continue to use. I have just started using hair density serum. The website and App are both very easy to navigate and items are very promptly despatched.I have been very pleased with customer service.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for your amazing feedback! We really appreciate your support and hope you continue to love it! Ana grüum Team

Posted 1 month ago

“Nice fragrance”

Helpful Report

Posted 1 month ago

Hi there, That's awesome, thank you for sharing your experience. We appreciate your support! Ana grüum Team

Posted 1 month ago

“I have super sensitive skin, and so far everything I have purchased from Gruum has kept my skin very happy! Always easy to order, GREAT sale prices, delivery is always early and everything always smells delicious. I have now stopped buying all other brands, almost all my skin and hair care products come from Gruum now! THANK YOU”

Helpful Report

Posted 1 month ago

Hi Holley, Thank you so much for your lovely review! We’re so happy you’re enjoying your product. 😊 Ana grüum Team

Posted 1 month ago

“I only use this shampoo and conditioner now shampoo lathers so well with very little product and conditioner keeps my hair in great condition”

Helpful Report

Posted 1 month ago

Hi Carole, Thank you so much for your lovely review! We’re so happy you’re enjoying your product. 😊 Ana grüum Team

Posted 1 month ago

“Pure and organic products.”

Helpful Report

Posted 1 month ago

Hi Ghazala, That's awesome, thank you for sharing your experience. We appreciate your support! Ana grüum Team

Posted 1 month ago

“Have used various Gruum products over the years and absolutely lovely them. All have lived up to the claims with natural and ‘nasties’ free formulas. Do great gift sets too for presents - highly recommend. Thank you Gruum”

Helpful Report

Posted 1 month ago

“The products are great but the packaging is not suitable for wet hands! I thought these products would be ideal for travelling. The cardboard gets soggy. The conditioner bar was in a thin paper wrapper which tore when I tried to put the wet bar back into it.”

Helpful Report

Posted 1 month ago

Hi Liz, Thanks so much for taking the time to share your feedback. We're really pleased to hear you're enjoying the products! We completely understand your point about the packaging, especially when using the bars with wet hands or taking them travelling. We appreciate your comments about the cardboard and paper wrapping, and we'll make sure this feedback is passed on to our team. For travelling and keeping your bars dry between uses, we do recommend using one of our storage tins, which are designed to help keep your bars protected and organised. You can take a look at them here: https://www.gruum.com/product-category/accessories/tins/ Thanks again for the helpful feedback, Liz! Warm Regards, Andrea - team grüum

Posted 1 month ago

“So far I’ve loved all the products I have tried. This includes moisturiser, body bars, room spray and I especially I love the oils (avacado oil is my absolute fav) keep up the good work! ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 1 month ago

Hi Emma, Thanks so much for your amazing review! We’re really pleased to hear you’ve been loving so many of our products, especially the oils — and that the avocado oil is your absolute favourite! It’s wonderful to hear you’re enjoying everything. Thanks so much for your support and for the five stars! Warm Regards, Andrea - team grüum

Posted 1 month ago

“Great shampoo soap. The only one that leaves my hair feeling non-greasy. Very good bundle offers too.”

Helpful Report

Posted 1 month ago

Hi Jan, Thanks so much for your lovely review! We’re really pleased to hear you’ve found a shampoo bar that leaves your hair feeling fresh and non-greasy. It’s also great to know you’re enjoying our bundle offers. Thanks again for your support! Warm Regards, Andrea - team grüum

Posted 1 month ago

“Very good quality products especially like the shower bars”

Helpful Report

Posted 1 month ago

Hi Tina, Thanks so much for your lovely review! We’re really pleased to hear you’re enjoying the quality of our products, especially the shower bars. It’s great to know they’re a favourite! Warm Regards, Andrea - team grüum

Posted 1 month ago

“Got 3 products for the cost of postage and packaging. Face sun tan cream easy applied and fragrance free. Not sticky. Face oil soap unusual, just glide over face. It works. I also put it on legs and arms. The no no was the peppermint soap. Used in shower, but was not good on intimate areas. Ouch!”

Helpful Report

Posted 1 month ago

Hi Nicky, Thanks so much for taking the time to share such detailed feedback! We’re really pleased to hear you’re enjoying the face sunscreen and facial oil bar, especially the lightweight, non-sticky feel. We appreciate your comments about the peppermint soap too. Peppermint can give a strong cooling sensation, so we recommend keeping this bar away from intimate areas. Thanks again for sharing your experience! Warm Regards, Andrea - team grüum

Posted 1 month ago

Gruum is rated 4.7 based on 26,827 reviews