Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,323 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,323 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Julia Whitwam

Una Griffiths

Barbara Ritchie

Mrs Deborah Parish

Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company and customer service. Using the heat protectant spray which has been great, look forward to trying out more products. I love the range of products gruum has!”

Helpful Report

Posted 1 month ago

Hi Janaki, Thank you so much for your lovely feedback. We’re thrilled to hear you’ve had such a positive experience with us and that you’re enjoying the heat protectant spray — it’s wonderful to know it’s been working so well for you. We’re so pleased you love the range too. We can’t wait for you to try even more of our products and discover some new favourites along the way! Warm Regards, Andrea – team grüum

Posted 1 month ago

“Very good products. Site access good and easy to order”

Helpful Report

Posted 1 month ago

Hi Mr McAllin, Thank you so much for your kind words. We’re delighted to hear you’re enjoying the products and that you found the website easy to use and straightforward to order from — that’s exactly the experience we aim to provide. We really appreciate you taking the time to share your feedback and hope you continue to enjoy everything you’ve chosen. Warm Regards, Andrea – team grüum

Posted 1 month ago

“I have never had a problem with anything I have purchased or the delivery . No no”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your kind words! We’re thrilled to hear that your purchases and deliveries have always been smooth. Your support truly means a lot to us. Warm Regards, Andrea – team grüum

Posted 1 month ago

“Love these products and have bought for self and gifts for others. Great quality, eco packaging and great service. It's great to know the products are made with pure ingredients. Would recommend.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying the products for yourself and as gifts, and that the quality, eco packaging, and pure ingredients are standing out for you 😊 It means a lot to know you’d recommend us — thank you again for taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 1 month ago

“I really like the products”

Helpful Report

Posted 1 month ago

Hi Annette, Thank you so much for your kind words! We’re delighted to hear you’re enjoying the products! We really appreciate you taking the time to share your thoughts. Warm Regards, Andrea - team grüum

Posted 1 month ago

“I really like the SPF cream, people ask me what I have on my face it looks shiny and healthy. However the packaging could do with some rethinking because after a while the bottle split at the corner and the product was leaking”

Helpful Report

Posted 1 month ago

Thank you so much for your feedback, we’re really glad to hear you’re enjoying the SPF cream and that it leaves your skin looking healthy and radiant! Your comments are really valuable, and we’ll be sure to pass them on to our product team for future improvements. Thank you again for sharing your experience, it really helps us make our products better. All the best, grüum team

Posted 1 month ago

“I have a lot of products from this range and love the bars of shower gel, shampoo and conditioner for taking on flights as they dont use up your liquids allowance!”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely review! 💛 We’re so glad to hear you’re enjoying the bars, and it’s great that they’re handy for flights too, saving on your liquids allowance is definitely a bonus! We really appreciate your support and hope you continue to enjoy the range. All the best, grüum team

Posted 1 month ago

“I have bought several different products from Grümm and I have not been disappointed. No plastic or nasty chemicals. I particularly like the shampoo and conditioner bars. My teenage granddaughters love the facial wash it is so gentle on their young skin.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your wonderful review! We’re delighted to hear that you and your granddaughters are enjoying our products and appreciate our commitment to no plastic and gentle, clean formulations. It’s lovely to know the shampoo and conditioner bars, as well as the facial wash, are making such a positive difference for your family. Kind regards, Team grüum

Posted 1 month ago

“The clay mask and bath oil are amazing.”

Helpful Report

Posted 1 month ago

“Love this site and their sustainability ethos, always seeing new products and offers available. I highly recommend!”

Helpful Report

Posted 1 month ago

Hi Gemma, Thank you so much for your kind words! We’re thrilled to hear that you love our site and appreciate our sustainability ethos. It’s wonderful to know you enjoy discovering our new products and offers, and we really appreciate your recommendation. Kind regards, Team grüum

Posted 1 month ago

“Shampoo bar, used before best I've found”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your lovely review! We’re delighted to hear that our shampoo bar has impressed you and is the best you’ve used. It’s always wonderful to know our products are making a positive difference in your routine. Kind regards, Team grüum

Posted 1 month ago

“I always buy the shampoo and confectioner bars they are excellent and ideal when travelling abroad. I have also bought shower gels and body bars, all excellent.”

Helpful Report

Posted 1 month ago

Hi Carol, Thank you so much for your wonderful review! We’re thrilled to hear that our shampoo and conditioner bars have been perfect for your travels, and that you’re enjoying the shower gels and body bars too. It’s always fantastic to know our products are making your routine easier and more enjoyable. We really appreciate your support and kind words. Kind regards, Team grüum

Posted 1 month ago

“OMG, how gorgeous is this brand! The scents are amazing and easy to use as they roll on and are handy to travel with. The Sleep and Calming sprays do exactly that. I've used the cleansing bar, and it's just easy to break away. My skin feels clean and looks bright and clean....Finding Gruum was the best for all my Beauty needs.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your lovely review! We’re absolutely delighted to hear how much you’re enjoying the products and that the scents, travel-friendly roll-ons, and our Sleep and Calming sprays have been working so well for you. It’s also wonderful to know that the cleansing bar has been easy to use and that your skin is feeling clean and looking bright, that truly means a lot to us. We’re really grateful you chose to give us a try, and we’re thrilled that discovering grüum has been such a positive experience for your beauty routine. If you ever need any help or recommendations, we’re always here. Many thanks again for your kind words. Kind regards, Team grüum

Posted 1 month ago

“Products are lovely and good for you and very useful. They are a bit pricey for me but they have offers which are good so I stock up then. The one thing that stops me ordering is the post and packaging cost - things I want are mostly small and having to pay £5 minimum to get my items is too much. I often see good deals for products, but end up not purchasing due to the high P&P.”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely review, we’re really glad you enjoy the products 💛 We completely understand your comments about postage, especially for smaller orders. Delivery costs cover packaging and courier fees to ensure everything arrives safely, but we appreciate that it can sometimes feel high. Thanks again for your honest feedback and for supporting us, it really means a lot. All the best, grüum team

Posted 1 month ago

“Ordered as I had a voucher code from another purchase. Got lip conditioner and roll on fragrace for delivery cost and been using it for a while. Smells good.”

Helpful Report

Posted 1 month ago

Hi Naitikkumar, thanks for the lovely review. We are so pleased you decided to give us a try and are enjoying your products! Warm regards Team grüum

Posted 1 month ago

“Like the products but not the candles / smell as have a bird that cannot have them but personal bits are really good”

Helpful Report

Posted 1 month ago

Hi Katie, Thank you for your review! We're really glad to hear you’re enjoying the grüum products. We completely understand about the candles — it’s so important to be careful with scents around birds, and we appreciate you letting us know. If you ever need help finding bits that are safe and suitable for your home, we're always here to help. Mikaela – team grüum

Posted 1 month ago

“Such good products and beautifully packaged. I love the passion of the founders and find it inspirational that they followed their dreams which makes using the products much more special”

Helpful Report

Posted 1 month ago

Hi Gemma, Thank you so much for your lovely feedback! We’re delighted to hear you’re enjoying the products and the packaging, and it’s wonderful to know the story behind grüum makes using them even more special. Your kind words really mean a lot to us. Warm regards, Andrea – team grüum

Posted 1 month ago

“Everything about this company is amazing. The ethos, the products, the communication and care. Phenomenal. The fact I can get natural, top quality products that actually do what they claim without spending a fortune is hugely impactful. I adore these products and shout about them to whoever will listen!”

Helpful Report

Posted 1 month ago

Hi Helen, Thank you so much for your amazing review! We’re thrilled to hear that our ethos, products, and service have made such a positive impression. It’s wonderful to know that you love our natural, high-quality products and feel confident recommending them to others – your support truly means the world to us. Warm regards, Andrea – team grüum

Posted 1 month ago

“Really lovely eco toiletries and beauty products. They make great gifts.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your kind words! We’re delighted to hear that you’re enjoying our eco toiletries and beauty products, and that they make wonderful gifts. It’s always great to know our products are bringing a little joy to others too. Warm regards, Andrea – team grüum

Posted 1 month ago

“Great service paying only for P&P.”

Helpful Report

Posted 1 month ago

Hi Adele, Thank you for your feedback! We’re glad to hear you enjoyed the service and found the P&P offer convenient. We really appreciate your support! Warm regards, Andrea – team grüum

Posted 1 month ago

Gruum is rated 4.7 based on 25,323 reviews