Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,009 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,009 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used the klar Brightening Facial Cleansing bar and the klar Purifying Facial Cleansing bar and I love it. My skin feels really clean and fresh after use. I also use the botanisk Avocado Oil regularly and it feels silky smooth on my skin. I love these products, they are delivered quickly and really work.”

Helpful Report

Posted 1 month ago

“I started off ordering some of your roll on fragrances and i fell in love with them, very easy to use, you can take it with you and it is eco friendly. After that, my next order was your under eye treatment product, aswell as the fragrances , this product was very easy to use and i have seen improvements under my eyes. My latest order i tried out your face oil , the sleep butter and the calming spray. The face oil i loved , it was made my skin look silky smooth and i am loving my refreshed look . The sleep butter i have not yet used but from smelling the box it smells lovely. However number one for me was your calming spray, this has been the best thing i have used, not only does it have a nice smell to it but when applied it makes me feel refreshed and awake. Thank you very much gruum for all your hard work and for coming up with outstanding products for the public to use. Many thanks Ben”

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Posted 1 month ago

“I received a gift set including three fragrances and all are beautiful for different occasions and seasons (as stated) overall very happy :)”

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Posted 1 month ago

“I wasn't actually going to write a review because the items I got were free via a McDonald's monopoly voucher but as I've been prompted, the website and actually purchasing via the website was dreadful, the interface is poor, you get stuck on the pages and can't continue took me 4 attempts to actually purchase the product and when they did actually come the tiny little bottles which were originally priced at £42 was terrible,certainly wouldn't recommend or bother again”

Helpful Report

Posted 1 month ago

Hi Perry, Thank you so much for taking the time to share your feedback, we really do appreciate you letting us know about your experience. We’re so sorry to hear that you found the website difficult to use and that the products didn’t meet your expectations. That certainly isn’t the experience we want for our customers. We’ll be sure to pass your comments on to our web and product teams so we can keep improving both our site and our customer experience. Thank you again for your honesty and for giving us a try, your feedback genuinely helps us do better. Best wishes, Team grüum

Posted 1 month ago

“Very good packaging , delivery and service”

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Posted 1 month ago

“It was my first time ordering gruum products and I really liked them! It's rare to find something god that is also vegan and uses environment-friendly packaging.”

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Posted 1 month ago

“For the money I expected better quality. No better than the stuff I can buy in high street only more expensive and shipping costs. I won't be ordering again. In summary, just Boots stuff but overpriced”

Helpful Report

Posted 1 month ago

Hi Spencer, Thank you so much for taking the time to share your honest feedback, we really do appreciate it. We’re so sorry to hear that your experience didn’t quite meet expectations. We always aim to offer high-quality, UK-made products that are kind to skin and the planet, but we completely understand that everyone’s preferences are different. Your comments are genuinely valuable to us. Best wishes, Team grüum

Posted 1 month ago

“Great product loved the smell and texture”

Helpful Report

Posted 1 month ago

“Great quality .. my skin feels glowing and way hydrated since using it! Many thanks.. I'm impressed with how natural the ingredients our, health is important and what i put on my skin is too just love it! It smells great feels good on and the lavender kit really relaxes you.”

Helpful Report

Posted 1 month ago

“I never treat myself and to be honest I didn’t really here, I won the items I received however I will definitely be buying them from now on, even just after a few days my skin felt smoother and more plump, I’m 42 and notice how my skin has changed, this product actually makes my skin feel younger”

Helpful Report

Posted 1 month ago

“I stumbled upon this product quite by accident. Via some other promotion, some other gift option with a huge discount for end of line items. I am happy with the products but I have found re-ordering a bit awkward with some products previously bought difficult to find. Perhaps the search engine could be less sensitive to specific words. All assuming I can find what I want I will be ordering again soon.”

Helpful Report

Posted 1 month ago

“The product’s are great for my sensitive skin. Not one item I’ve tried feels harsh.”

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Posted 1 month ago

“Received my order on an offer, very simple packaging which I like, nice textures - enjoying it!”

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Posted 1 month ago

“Ordering easy, delivery was prompt and by post office the products are for gifts so i cannot review them but knowing how trustworthy Gruum are they are bound to be as good as their other items,”

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Posted 1 month ago

“Really helping my dry skin, the best wash and moisturiser combo I have used so far.”

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Posted 1 month ago

“Hi really pleased with the products I received which was a grum face qash and a moisturiser my son suffer quite bad with blackheads since using g the face wash his nose is so smooth really do recommend for anyone qith skin problems and was fairly easy to order thank you”

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Posted 1 month ago

“Great items which my wife loves. The cleanser and moisturiser in great packaging. Looking forward to reviewing the shower items”

Helpful Report

Posted 1 month ago

“I ordered off Gruum as a birthday present for my mum, she uses it all the time and really likes the products!”

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Posted 1 month ago

“It has a good feel and scent but the lotion bottle is too small and not what needs so daily use”

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Posted 1 month ago

“Decent products however after ordering it is nearly impossible to unsubscribe from their mailing lists”

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Posted 1 month ago

Hi there, Thanks for your feedback — we're really pleased to hear you’re happy with the products, but we're sorry to learn you've had trouble unsubscribing from our emails. We’ve just sent you an email so we can get this sorted for you as soon as possible. If you don't see it in your inbox, please check your spam or promotions folder just in case. Thanks again for bringing this to our attention — we’re here to help! Warm regards, Andrea - team grüum

Posted 1 month ago

Gruum is rated 4.7 based on 24,009 reviews