Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,604 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,604 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 13th January 2026

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great stuff👍”

Helpful Report

Posted 1 month ago

“Used their shampoo bars and my hair lose has slowed down along with my itchy scalp.”

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Posted 1 month ago

“The products are fantastic, ordering is simple but I haven't managed to be able to change my payment method to PayPal although I've tried a few times.”

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Posted 1 month ago

“Lovely products! Gentle on the skin.”

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Posted 1 month ago

“I love the products and my orders normally arrive very quickly. However, I had to contact you last time because it was several days and I hadn't heard anything. It would be good if you could email if you are waiting for part of my order. Thanks!”

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Posted 1 month ago

“I mostly bought bottles of face & eye serum, I love them they absorb really quickly & do not feel greasy. I have a few to use up but will purchase again when they’re finished. 😊 The winter fragrance is lovely too!”

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Posted 1 month ago

“Found the orders I made were very quickly shipped would highly recommend found all items I purchased very good”

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Posted 1 month ago

“Really like all the products I’ve used so far. My favourites are gel serum and pumpkin seed oil. I like the brand is using all natural ingredients. :)”

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Posted 1 month ago

“The Under Eye Treatment is fantastic, refreshing and really helping. Like also the lip oil (very oily, nice treatment) and the nourishing oil leaves the skin very soft.”

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Posted 1 month ago

“Wow great product and value for money long lasting smells beautiful thank you”

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Posted 1 month ago

“Very poor customer service and website.”

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Posted 1 month ago

Hi there, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. We’re always looking to improve, and if you’d like to share any specific details or suggestions, please feel free to reach out to us at support@gruum.com. Warm regards, Andrea – team grüum

Posted 1 month ago

“I am a huge fan of Gruum and I've loved every one of the (many) products that I've tried so far. Packaging, scents, range of products - I love all of it! Thank you”

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Posted 1 month ago

“The perfumes I purchases are lovely and I really like the roll on applicator”

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Posted 1 month ago

“Guum is Great! Not only do I order items for myself, but also my husband, friends and family members of all ages. There's something for everyone and great to give as gifts that are ethical and sustainable. The website is informative and easy to use and orders always arrive quickly.”

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Posted 1 month ago

“Pleased with variety and quality of items in my order, particularly liked the room spray and spicy maranta candle”

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Posted 1 month ago

“Excellent products, well packed and delivered with care. I buy these products for my 28 year old son who is very quick to tell me when he is running out!”

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Posted 1 month ago

“I didnt want to leave feedback, but been invited by unwanted email, so then I was waiting over month for my order what is completely unreasonable time for such little 3x11ml bottles. No chance to have another order ever with them.”

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Posted 1 month ago

Hi there, Thank you for sharing your feedback. We’re very sorry that your experience didn’t meet expectations regarding delivery times, and we appreciate you taking the time to let us know. The sizes of our products are listed at checkout, and if you’d like any further assistance, please feel free to contact us at support@gruum.com. Warm regards, Andrea – team grüum

Posted 1 month ago

“love this business! the packaging is amazing and the product lasts soo long!”

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Posted 1 month ago

“The products I received are really good but they don’t stay for long”

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Posted 1 month ago

“Products are nice but the marketing emails are hideous- I’ve tried several times to unsubscribe and ended up having to email to then still be emailed for reviews. Maybe this will finally remove my email from their systems?!”

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Posted 1 month ago

Hi there, Thank you for your feedback. I can see that you’ve already been in touch with our team regarding your email preferences, and we hope that everything has now been resolved to your satisfaction. We really appreciate you taking the time to share your thoughts. Warm regards, Andrea – team grüum

Posted 1 month ago

Gruum is rated 4.7 based on 24,604 reviews