Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,323 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,323 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Julia Whitwam

Una Griffiths

Barbara Ritchie

Mrs Deborah Parish

Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really very good I recommend”

Helpful Report

Posted 1 month ago

Hi Fatih, Thank you so much for your recommendation! We’re thrilled to hear you’re enjoying our products and really appreciate your support. Warm regards, Andrea – team grüum

Posted 1 month ago

“Easy to order and good delivery times. Realy nice products with great fragrances.”

Helpful Report

Posted 1 month ago

Hi Martyn, Thank you for your kind words! We’re so glad you found ordering easy and enjoyed the delivery, as well as the products and their fragrances. It means a lot to us that you’re enjoying grüum. Warm regards, Andrea – team grüum

Posted 1 month ago

“Environmentally friendly, smells good”

Helpful Report

Posted 1 month ago

Hi Suparna, Thank you for your lovely feedback! We’re so pleased to hear you’re enjoying the products and that the scents and eco-friendly approach hit the mark. Warm regards, Andrea – team grüum

Posted 1 month ago

“Ordered a couple of items and always been amazing!”

Helpful Report

Posted 1 month ago

Hi Daniel, Thank you so much for your kind words! We’re thrilled to hear you’ve enjoyed your orders and that everything has been amazing. We really appreciate your support and hope you continue to love our products. Warm regards, Andrea – team grüum

Posted 1 month ago

“Lovely products and brilliant customer service”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely review! We’re so glad you’re happy with the products and our service — it really means a lot. All the best, grüum team

Posted 1 month ago

“Left my hair looking and feeling beautiful. With the products being natural they work very well with sensitive skin and leave my scalp feeling refreshed. The size of the products are perfect for storing at home and for travel.”

Helpful Report

Posted 1 month ago

So happy your hair is looking and feeling beautiful!! And a refreshed scalp + sensitive-skin friendly? That’s the dream combo 🙌💚. Thanks so much for sharing your experience! 💫 All the best, grüum team

Posted 1 month ago

“Little gift for my wife, she really liked your products, so all around very happy.”

Helpful Report

Posted 1 month ago

That’s so lovely to hear 🥹 We’re so glad your wife loved her little gift, and that you’re both happy! Thank you so much for choosing us! All the best, grüum team

Posted 1 month ago

“First time I ordered I picked some random items to try for the first time and the body oil is my fave thing so now I ordered the shampoo and conditioner bars and can not wait to see what they are like! If you haven't already, try it, it's so good and you can recycle or reuse the bottles! I have 🙌✊”

Helpful Report

Posted 1 month ago

We LOVE a successful first haul 😍🙌 So happy the body oil became your fave, elite choice 👏✨ And we’re so excited for you to try the shampoo + conditioner bars… you’ll have to tell us what you think!! Thanks so much for the love and for spreading the word ✊💫 All the best, grüum team

Posted 1 month ago

“Lovely products, lovely scents! Normally you are not getting so nice scents from sustainable brands (they are just fragrance-free) but Gruum did it! And I got the procucts easily my home door. Especially relaxing sleep mist is my favourite and also my very picky husband loves it”

Helpful Report

Posted 1 month ago

So happy you’re loving the scents 🥹💚 Thanks so much for the lovely feedback! All the best, grüum team

Posted 1 month ago

“My mum has always sworn by Gruum products. I recently ordered the charcoal face mask and my face felt so smooth and shiny afterwards I love it.”

Helpful Report

Posted 1 month ago

We love a mum-approved recommendation 🥹💚 So glad you gave the Charcoal Face Mask a try, that smooth, glowy feeling after is EVERYTHING ✨🙌 Thanks so much for sharing! All the best, grüum team

Posted 1 month ago

“Always a great range of skin friendly products that have always arrived promptly and have been great for my skin”

Helpful Report

Posted 1 month ago

Thank you so much! 💚 We’re thrilled to hear our products are working well for your skin and that everything arrives promptly, that’s exactly what we aim for! ✨ All the best, grüum team

Posted 1 month ago

“I really liked using Gruum’s product.”

Helpful Report

Posted 1 month ago

Thank you for your support, we appreciate your kindness! All the best, grüum team

Posted 1 month ago

“Their products are excellent and smell really good. I try to buy what’s best for the environment and they have very good offers. Also their products are very good to take on holiday as opposed to the big bottled toiletries.”

Helpful Report

Posted 1 month ago

Thank you so much! 💚 We’re so glad you’re enjoying the products and their scents, and that they fit perfectly for travel too ✨♻️ Your support for the environment means a lot! All the best, grüum team

Posted 1 month ago

“I absolutely love these products! The customer service is fantastic, delivery is quick, and everything arrives beautifully packaged. I have very fine hair, and traditional liquid shampoos always left it dry, lifeless, and static no matter what I tried. When I switched to the shampoo bar, I noticed a difference from the very first wash — amazing volume and healthier-feeling hair. Now I use the shampoo bar, a little conditioner on the ends, and a serum on my crown and hairline. This simple routine has transformed my hair. It feels softer, fuller, and easier to manage, and I’m even seeing baby hairs growing back at the front. I’ve only been using it for about a month, but I’m already so happy with the results!”

Helpful Report

Posted 1 month ago

We’re so glad the shampoo bar and your routine are giving your hair more volume, softness, and those baby hairs returning 🙌💚 Thanks so much for sharing and for your kind words about our service! All the best, grüum team

Posted 1 month ago

“I've ordered several times from Gruum and have never been disappointed. Easy to navigate website, wide range of products at great prices and speedy delivery”

Helpful Report

Posted 1 month ago

“I've loved everything thing ordered from gruum, skin, hair and body care.”

Helpful Report

Posted 1 month ago

“Still waiting for the "free" products that actually cost a fiver in postage. Thought it was too good to be true. No wonder it's taken you so long to get in touch with my first (and last) order. Suspect it's all a scam and will be contacting Trading Standards. Utter disgrace.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We want to assure you that we take all concerns seriously. We use standard Royal Mail for shipping, which can take up to 10 business days, and we don’t currently have a system that notifies us if an order hasn’t been received or delivered. That’s why we always encourage our customers to reach out to us directly, so we can provide assistance and support. We’ve now reached out to you privately in hopes of finding a solution that works for you. We truly appreciate your patience and the opportunity to make things right, and we hope we can resolve this together. All the best, grüum team

Posted 1 month ago

“have gotten free products from them before through my railcard or something i’m not entirely sure how, but they’re always amazing and great quality, keep that up. i will be buying products now.”

Helpful Report

Posted 1 month ago

“Lovely products. Arrived very quickly after ordering. Can definitely recommend this company.”

Helpful Report

Posted 1 month ago

“I regularly order for my own use and gifts , a variety of Gruum products . The home fragrances are wonderful , concentrated and powerful and you only need a bit to fragrance a room making them great value and long lasting . I was also lucky enough to receive the advent calendar for Christmas . It contained a cross section of all available products and I’m currently working my way through them and loving them all !”

Helpful Report

Posted 1 month ago

Hi Zoe, Thank you so much for your continued support – it means such a lot to us that you choose grüum for both yourself and as gifts. We’re thrilled you’re enjoying the home fragrances and finding them long-lasting and great value – that’s exactly what we aim for. And how lovely that you received the advent calendar! It’s wonderful to hear you’re working your way through it and loving the variety. We truly appreciate you taking the time to share this. Warm Regards, Andrea – team grüum

Posted 1 month ago

Gruum is rated 4.7 based on 25,323 reviews