Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,009 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,009 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good for my dry skin :>”

Helpful Report

Posted 1 month ago

“Super easy to order from the website, arrived quickly and I've loved the products. They melt into my skin and the scent is amazing. Also stopped my breakouts which Is amazing as I've been struggling to find a product that helps my skin and keeps it hydrated. 🙂🙂”

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Posted 1 month ago

“I ordered the face wash and moisturiser from gruum and it’s lovely, my face feels refreshed and the moisturiser is really thick (I like this as I have very dry skin so it makes it feel more hydrated)”

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Posted 1 month ago

“Very easy to buy and love there products”

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Posted 1 month ago

“Great variety of lovely products.”

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Posted 1 month ago

“I started using gruum products after seeing an offer on another website. I started using the face sunscreen and after sun face oil - omg the face oil was simply delicious on my skin, i loved the fragrance and the results and barely used anything else on my face all holiday. Ive since tried quite a few of their products (soaps, serums etc.) via different offers and have never been dissapointed. They work, they smell good, dont take up much space and best of all they're affordable.”

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Posted 1 month ago

“Ordering products from Gruum was easy and they all arrived in good time. However, I was a little taken aback by the size of the products - I'm not sure that the photos really gave an accurate sense of this. However, the products themselves are really fantastic and it was great to know that they're eco-friendly too!”

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Posted 1 month ago

“I've tried so many of your products and I love thm all, especially the solid shampoo and the moisturising lotion. Excellent value and recyclable packaging....perfect for me. Thank you all.”

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Posted 1 month ago

“Amazing service Great staff Amazing veriaty of selection of products”

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Posted 1 month ago

“Lovely products, cruelty free and environmentally friendly company. Products last a long time for the price. Smell delicious and great for my skin.”

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Posted 1 month ago

“Worth a go, not sure I’d frequently order as it wasn’t gentle enough for my sensitive skin. The face wash smelt great. The shampoo bar had a nice fragrance but let me down a little as it crumbled too much towards the end. It was a mixed bag to be honest. Service and delivery was fine.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for giving grüum a try and for sharing your honest thoughts — we really appreciate it. We're sorry to hear that some of the products didn’t quite hit the mark for your sensitive skin, though we’re glad the fragrances and service stood out in a positive way. We’re always looking to improve, so your feedback on the shampoo bar and face wash is really helpful. Thank you for your review. Warm regards, Andrea - team gruum

Posted 1 month ago

“Easy to order & good communication of when it might arrive. Have used the shampoo which is lovely. Not yet used the hair conditioner bar. Roll on fragrance easy to use & great design. September fragrance didnt have much of a scent, preferred october & not yet used the November one. Unfortuantely the bamboo comb broke in the post.”

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Posted 1 month ago

“Really lovely planet friendly products at an affordable price”

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Posted 1 month ago

“Nothing much of the soap, it was almost as if it was a hotel size. Broke into 4 pieces very quickly.”

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Posted 1 month ago

Hi Kevin, Thanks for taking the time to leave your feedback, though we’re sorry to hear you weren’t happy with the soap. Our bars are designed to be compact and travel-friendly, but they should still offer good longevity. It’s not the experience we aim for if it broke so quickly, so we’d love to look into this further. Please reach out to our customer care team at support@gruum.com, and we’ll be happy to help make it right. Warm regards, Andrea - team gruum

Posted 1 month ago

“I loved the shampoo and the cleansing face wash. They both smell great! I wish the shampoo bars were bigger as I have thick hair and get through then fast as I have to shampoo my hair twice. Although I didn't get the face wash in my eyes, I used the same flannel to wipe my eyelids after rinsing. My eyelids were a little dry and peeling for a week after.”

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Posted 1 month ago

“Grüum is a product I purchase for my granddaughter when has sensitive skin and is very particular what she uses . Evie is 21 and to me has beautiful smooth and a radiant complexion that is due to Grüum products . Sun barrier , lip and hand is also Favorite so thankyou”

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Posted 1 month ago

“This website does not unsubscribe you . I e mailed you at weekend to state there will be a complaint if you continue to harangue me with this company. Last chance then it’s ombudsman”

Helpful Report

Posted 1 month ago

Hi Chris, We’re very sorry to hear about your experience. We’ve searched our records but unfortunately can’t locate a ticket with your details. We have emailed you, so please check your inbox, so we can resolve this for you and ensure you are unsubscribed. We take these matters seriously and want to make sure this is sorted quickly. Warm regards, Andrea - team gruum

Posted 1 month ago

“The only shampoo bar that is anti dandruff and it works great. Because of this ive moved all my bathroom goods to gruum for plastic free, working products.”

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Posted 1 month ago

“Good quality products that use minimal plastic and 'feel' healthy. The brightening face wash makes a big difference. Not its intended purpose but I've found the nourishing oil really good in my beard.”

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Posted 1 month ago

“Absolutely love your products,I’ve previously had a few gift sets which my daughters have been really impressed with.Many 🤩 🤩”

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Posted 1 month ago

Gruum is rated 4.7 based on 24,009 reviews