Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,454 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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326

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a great company with all the values I Al GN with, products are beautiful and have used them alot, recently loving the hand balm bar what an amazing item to have in your handbag”

Helpful Report

Posted 2 months ago

Hi Amanda, Thank you for the wonderful feedback. We're delighted you love the products and that the hand balm bar is a favourite. We appreciate your support and hope to keep delivering items you enjoy. Kind regards, Grüum team

Posted 2 months ago

“I ve recieved the product early and using it now.”

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Posted 2 months ago

Thanks for your feedback, great to hear it arrived quickly! Ana grüum Team x

Posted 2 months ago

“Absolutely loved the soap facial wash, the product felt very luxurious. Would definitely recommend this.”

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Posted 3 months ago

Hi Lisa, Thank you so much for sharing your lovely feedback. We’re really pleased to hear you enjoyed our product. Your recommendation means a great deal to us. Your feedback has been shared with the team, and it’s always wonderful to hear when a product is appreciated like this. Kind regards, Team grüum

Posted 2 months ago

“Butter bar was ok. ..ish Delivery expensive and very long! Customer service appaling! Never again!”

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Posted 3 months ago

Thanks for taking the time to leave your feedback Gareth. We’re sorry the experience wasn’t quite as expected. We do offer an expedited delivery option at checkout, while standard shipping times can occasionally vary as they aren’t guaranteed. We can see our team supported you throughout and we’re glad your order has now arrived safely. If there’s anything further you need, please don’t hesitate to contact support@gruum.com and we’ll be happy to help. Kind regards, grüum Team x

Posted 3 months ago

“Love your products ! My last order is for a travel adventure in India so didn’t want take liquids. The shampoo bar is especially good! There is no waste either so good for the planet - well done guys !! On my travels I take a plastic tube of washing liquid for the ‘smalls’ do you do a soap version of this if not it would be a great addition ?!”

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Posted 3 months ago

Hi Marianne, Thank you so much for your lovely review and for sharing your travel experience with Gruum. Great idea about a soap version for the “smalls” — we’ll pass your suggestion to the product team for consideration. Warm regards, Team Grüum

Posted 3 months ago

“I've been using Gruum shampoo for a few years now and love it. When they run offers I usually buy something new to try it. My new favourite is the deodorant. I'll not go back to cheap roll on ever again. Keep doing what you do Gruum, I love it and often buy gifts for friends so that they can love it too.”

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Posted 3 months ago

Hi Helen, Thank you so much for sharing your experience with us. We’re delighted to hear you’ve been enjoying the shampoo for years and that you’ve discovered a new favourite in the deodorant too. It’s wonderful to know you enjoy trying new products when offers come around. It really means a lot that you choose grüum as gifts for friends as well, such a lovely way to share the experience. Thanks again for your continued support. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Youth restoring gel serum very light and hydrates skin well. I liked the undereye treatment with roller giving estra cooling effect. I like the fact that packaging is kept to a minimum and natural ingredients are used.”

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Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We’re so pleased to hear you’re enjoying the lightweight feel of the gel serum and how well it hydrates your skin. It’s lovely to know the under eye roller is adding that extra cooling touch too. It’s great to hear you appreciate the minimal packaging and focus on natural ingredients as well. Thanks again for your review. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Excellent ordering. Fast delivery. I LOVE this shampoo. Have been using it for a couple of years - I order multiple bars at a time. My hair feels cleaner, more healthy and less flat and full of gunk than when I used the bottle shampoos. And I love the fact that it come in cardboard so I don't have plastic!”

Helpful Report

Posted 3 months ago

Hi Elizabeth, Thank you so much for sharing your experience with us. We’re absolutely delighted to hear how well the shampoo bars have been working for you over the years, and that your hair is feeling cleaner, healthier, and full of life. It’s wonderful to know they’ve become such a staple in your routine. It’s also lovely to hear you’re enjoying the plastic-free packaging, that’s something we’re really passionate about. Thanks again for your continued support. Warm Regards, Andrea - team grüum

Posted 3 months ago

“I do like Gruum products, but have an issue with the bars. Are they moisturiser, shampoo, conditioner, make up remover, after sun...? The boxes break up and I've no idea what is what - makes for an interesting cleaning session. So maybe certain shapes or set colours for catorgories, or reusable containers with names on? I only want plastic free products now, container and product. Ordering is super easy, delivery is pretty quick. I do trust this company.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share such thoughtful feedback. We’re really pleased to hear you’re enjoying the products, and that ordering and delivery have been a smooth experience. It’s also great to know you value plastic-free options, that’s something very important to us too. We really appreciate your comments around identifying the bars once they’re out of their packaging. That’s incredibly helpful insight, and your suggestions on shapes, colours, or reusable containers are brilliant ideas that we’ll be sure to pass along to our team. Thanks again for your support and for sharing your experience. Warm Regards, Andrea - team grüum

Posted 3 months ago

“The bundles are amazing and great price although I only get the bundles with the free coupons and just paying for shipping the products are great and definitely work I would definitely recommend”

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Posted 3 months ago

Hi Kelsey, Thank you for taking the time to share your feedback. We’re so pleased to hear you’re enjoying the bundles and finding them great value, it’s lovely to know the products are working well for you too. It’s great to hear you’d recommend them. Thanks again for your review. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Excellent in every way”

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Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback. We’re delighted to hear you’ve had such a great experience, it really means a lot to us. Thanks again for your review. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Fabulous skin and hair care, great for the environment and works well for any eco-warriors. I love the glos hair shampoo and conditioner soap bars. A game changer if you’re off on holiday- no bulky shampoo bottles to pack and instead these are so neat in the suitcase. I also regularly buy the wonky soap bars- great variety of scents and different sizes at much affordable too.”

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Posted 3 months ago

Hi Charlotte, Thank you so much for your wonderful feedback. We’re delighted to hear how much you’re enjoying both the skin and hair care range, and that the bars have been such a game changer for travelling. It’s great to know they’re making life that bit easier while keeping things a little more eco-friendly. It’s lovely to hear you’re enjoying the wonky bars too, such a great way to explore different scents and sizes. We really appreciate you sharing your experience. Warm Regards, Andrea - team grüum

Posted 3 months ago

“I have been using Gruum hair products for a few years now. During that time they have been the best thing ever for my hair. My hairdresser has been amazed how my colour lasts compared to using ordinary shampoo and conditioner. I tried going back to bottles a couple of times (one wash only each time) and immediately went back to the Gruum bars. Highly Recommended.”

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Posted 3 months ago

Hi Angie, Thank you so much for sharing your experience with us. We’re absolutely delighted to hear how well the hair bars have been working for you over the years, and that even your hairdresser has noticed the difference in your colour. That’s wonderful to know. It’s great to hear they’ve become such a trusted part of your routine. We really appreciate your continued support and recommendation. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Always a pleasure to use these products. Particularly like the Daily Moisturiser.”

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Posted 3 months ago

Hi Michael, Thank you for taking the time to share your feedback. We’re delighted to hear you’re enjoying the range, and especially the Daily Moisturiser. It’s lovely to know it’s become a favourite in your routine. Thanks again for your continued support. Warm Regards, team grüum

Posted 2 months ago

“Morning Simon Restarted my order with grumpy and found out that razor and blades had changed, once ordered, I found out they not the same (much lighter than previous)and didn't work well, this was the reason cancelled my future orders,”

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Posted 3 months ago

Morning Donald, Thank you for taking the time to share your thoughts, it’s really appreciated. We’re sorry to hear that the updated razor didn’t quite meet your expectations. We’re always working on refining our products, so it’s genuinely helpful to hear how they feel in use, especially when compared to a previous version you enjoyed. Thanks again for your feedback, Donald. Warm Regards, Andrea - team grüum

Posted 3 months ago

“I love your air fresheners especially! Smell gorgeous and only need a few sprays at a time. Everything is beautifully packaged. My last parcel was uniquely wrapped in gruum wrapping paper...it felt like a present to myself 😊 I shall definitely be ordering again!”

Helpful Report

Posted 3 months ago

Hi Julie, Thank you so much for your wonderful feedback. We’re absolutely delighted to hear how much you’re enjoying the air fresheners and that a little goes a long way. It’s lovely to know the packaging added to the experience too, there’s nothing better than a parcel that feels like a treat. We really appreciate you sharing this, and we look forward to welcoming you back again soon. Warm Regards, team grüum

Posted 2 months ago

“I received grüum as a gift for my mum through a promotional offer, and I have to say, she absolutely loves it! She’s been using grüum for years alongside other brands like Tropic, but now she says her skin has never felt softer or clearer. I personally haven’t tried it yet, but from what she describes, it’s truly amazing. I’ll definitely keep recommending it!”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for sharing this lovely feedback. We’re absolutely delighted to hear your mum is enjoying grüum and that it’s leaving her skin feeling softer and clearer, that’s wonderful to know. It’s especially nice to hear it’s become such a valued part of her routine over time. We really appreciate you recommending us, and we hope you might get the chance to try grüum for yourself soon too. Warm Regards, Andrea - team grüum

Posted 3 months ago

“A wide range of High-quality products, I have tried a few of them and they were all very enjoyable and lovely to use. I continue to buy a selection of the products.”

Helpful Report

Posted 3 months ago

Hi Barnabas, Thank you for taking the time to share your experience with us. We’re delighted to hear you’ve been enjoying a range of our products and that they’ve all been a pleasure to use. It’s wonderful to know you keep coming back to explore more of the collection. We really appreciate your continued support. Warm Regards, Andrea - team grüum

Posted 3 months ago

“I haven’t tried everything I ordered yet but I’m loving the roll on perfume”

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Posted 3 months ago

Hi Sheila, Thank you so much for your lovely review and for supporting grüum — it truly means a lot to us. 🧡 Kind regards, Team grüum

Posted 3 months ago

“Hi Simon, I found it through three+ app, body/hand/face oil soaps are good but very fragile. My hand one torn into pieces on second use. Otherwise it was very fruity smelling. If it keep getting this brittle I would suggest putting it in a roll stick, it would be easier to use that way. Thanks”

Helpful Report

Posted 3 months ago

Hi Aiman, Thank you for taking the time to share your feedback with us. We’re really pleased to hear you’re enjoying the fruity scent and discovering us through Three+, that’s lovely to know. We appreciate your comments on the texture and how the soap performed in use as well, it’s incredibly helpful for us as we continue to refine our products. Your suggestion around packaging is a great one too, and we’ll be sure to pass it along to our product team. Thanks again for your thoughtful feedback. Warm Regards, Andrea - team grüum

Posted 3 months ago

Gruum is rated 4.7 based on 26,454 reviews