Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,621 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,621 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've enjoyed all products I've used from Gruum. However, there are so many special offers coming on a daily basis, that it's overwhelming. I suggest the way this company works is more geared to younger people. I'm in my 70s. Pretty current with online ordering and have an interest in 'lotions ad potion' products but I get the feeling that they don't want older customers:( They ask your opinion on their products but don't reply. 6 months ago I would have given a far higher rating Heigh ho.”

Helpful Report

Posted 7 months ago

“Ordered the starter kit with glass bottle, 3scents and the cloth, loved the bottle, loved only 1of the scents but fell in love with the cloth, best cloth I've ever used, I would order so many cloths and a few more bottles if only they could be brought separately”

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Posted 7 months ago

“Love the products from Gruum. Just bought another room diffuser as the first one was really nice, lasted ages and smelled so good. I am now trying the lip conditioner which seems really good, feel nice, not greasy and smells lovely. Also bought the roll on fragrance, perfect handy size and smells so good”

Helpful Report

Posted 7 months ago

“I am so impressed by the quality of the shampoo bar. I'd bought it through a game, ages ago, found it in the cupboard, tried it, wow! Hair squeaky clean, 2 or 3 rubs across my scalp more than enough for enough lovely smelling lather- started the bar 5 weeks ago & it's only half used. Really good value, I love it for its green values, & I'm now subscribing, have given a shampoo bar & conditioner bar to my daughter, think she may be a convert too.”

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Posted 7 months ago

“Lovely products. Natural, simple and well priced.”

Helpful Report

Posted 7 months ago

“Unsubscribed multiple times and still bombarded with emails. I’ve now had to block and report as spam and my junk box has between 2-5 emails sometimes daily from gruum! I will never use them again due to this”

Helpful Report

Posted 7 months ago

Hi Joanna, We’re really sorry to hear about this experience — this is certainly not the standard we aim to provide. We’ve reached out to you privately to look into this and ensure your email address is fully removed from all of our mailing lists as a priority. Warm regards, Andrea - team gruum

Posted 7 months ago

“It’s smells delightful. So silky smooth can’t wait to get more products”

Helpful Report

Posted 7 months ago

“I ordered the exfoliant face wash and a face oil, both products are brilliant, smell amazing and feel lovely on the skin. I used the website and the app and both are well made and easy to navigate. Will order again!”

Helpful Report

Posted 7 months ago

“I purchased a soap bar, reed diffuser and 2 room sprays and I was so pleasantly suprised! The fragrance in the diffuser has lasted for ages and is a great strength - you don't get nose blind to it but it isn't overpowering either. Came well packaged and was very reasonably priced. I will defintely try more items now I know what good quality they are.”

Helpful Report

Posted 7 months ago

“I love the products. They smell really good and feel gentle on my skin.”

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Posted 7 months ago

“Delivered quickly, great products, they smell and feel lovely and so far so good on my skin!”

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Posted 7 months ago

“Lovely products that are good value for money. It’s easy to order with great customer service.”

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Posted 7 months ago

“As someone that cannot use regular shop bought beauty products I am so grateful to have found gruum. Their products are lovely, nourishing physically and emotionally, they smell amazing and most of all I can use them safely without worrying about a bad reaction.”

Helpful Report

Posted 7 months ago

“Ordering from the website is easy and orders arrive quickly. I like Gruum's philosophy and have always been happy with my purchases.”

Helpful Report

Posted 7 months ago

“Great range of products accurately described, ecologically produced and packaged, and extremely effective. For the last five years or so I have been using their moisturiser on my very dry and sensitive skin, and their shampoo and conditioner bars on my grey hair, which is in better condition now I think than it ever has been before. My husband uses their sensitive shaving bar which is working very well where other companies’ products have been too harsh for him during chemo. The prices are reasonable, the dispatch quick and accurate. Very highly recommended.”

Helpful Report

Posted 7 months ago

“I have tried several products from Gruum and really enjoyed using all of them, as they all do what they are described for and have been really beneficial and simple to use. I love the eco friendly ethos which includes recyclable packaging, and minimal environmental impact. The ingrediants are natural and not animal tested, and I have not reacted negatively to any of them. My hair and skin have thanked me for it and I have also enjoyed sending Gruum products as gifts.”

Helpful Report

Posted 7 months ago

“I am always so happy with my orders from Gruum. Their products are great to use, unique to other products on the market due to their scents, packaging and variety all in one place. The delivery times are always so quick as well as such reasonable prices which makes all their products so accessible and fantastic value for money!”

Helpful Report

Posted 7 months ago

“Always easy to shop with. Deliverys fast, products are very good value. I have been a customer of Gruum for years, purchased many items and will continue to do so.”

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Posted 7 months ago

“I love the products and have bought a variety of items. My favourite has been the deodourant, it works extremely well, smells fresh and clean and is designed so that you can get it out the packaging. I once bought a similar item from another retailer and it got stuck in the tube and didn't really work well at all so I couldn't use it up where as the design by Gruum eliminates this issue and works a treat. The face wash is brilliant too as it looks after my skin. However; whilst the hair soap bars work really well and make my hair less frizzy and soft I miss my hair smelling of beutiful floral scents so I look forward to any new scented versions you may bring out in future.”

Helpful Report

Posted 7 months ago

“None of the marketing fluff that bigger brands have. Just great for your skin, your purse and the planet. Try alongside your normal skin regime. You'll be pleasantly surprised.”

Helpful Report

Posted 7 months ago

Gruum is rated 4.7 based on 26,621 reviews