Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,611 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

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Gruum 5 star review on 13th January 2026

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I enjoyed recieving the package and loved the products. I wonder if the price for delivery could be included in the overall price at all.”

Helpful Report

Posted 2 months ago

“Your products are sensitive skin-friendly. I haven't had any breakouts or any issue on my skin with the products I've always been getting from Gruum.”

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Posted 2 months ago

“I had a sleep fit in the past and then won a package of fragrances in the McDonald's monopoly and had to only pay for P+P. I havent started using the fragrances yet but they all smell lovely. Ordering them was easy too.”

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Posted 2 months ago

“I appreciate the more eco friendly packaging and I like that the products are skin sensitive. My favourite products are the face soap bar which smells lovely and makes my face feel soft and fresh. I also like the face oil which helps with dryness.”

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Posted 2 months ago

“What a lovely little find and I was very surprised how much I like it. This is definitely a must buy.”

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Posted 2 months ago

“Easy to navigate website (which is always good)Great products offered at very reasonable prices Purchased a couple of bath soap and skincare packages for gifts for friends and they adored them,think they will now shop at Gruum themselves. Great service,,thank you.”

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Posted 2 months ago

“Easy to naviagte service and good timely updates on delivery and transit”

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Posted 2 months ago

“Great products! Always feel fresh after use.”

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Posted 2 months ago

“Great product, great long lasting smell, love it would want more.”

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Posted 2 months ago

“Absolutely worth it love it”

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Posted 2 months ago

“really great products, received perfumes and smells amazing and fresh.”

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Posted 2 months ago

“Bought the three pack of roll on perfumes for my partner and we like them all smell very nice would order again”

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Posted 2 months ago

“I purchased an item and intended to gift it to someone, I was surprised when it arrived with no exterior packaging and just the bare product itself. I found it unpresentable and now cannot gift it. Packaging would be much better for a product to increase its appeal and quality.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for your feedback! All our products are shipped as shown on our website. Only gift sets and certain promotional sets come in extra packaging, which is usually noted in the product page. If your order looks different from what was advertised, please email us at support@gruum.com and we’ll be happy to help. We hope you’re enjoying the products and that this helps clarify things! Warm regards, Andrea - team gruum

Posted 2 months ago

“I love their products. Very moisturising and not irritating at all”

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Posted 2 months ago

“The only down fall about this product is that I am now going to have to get the rid of all my other products and be sure to get the full range of Gruum. Such lovely product , kind on skin , amazing scent and it actually makes a difference . Good going guys x”

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Posted 2 months ago

“Ordered 3 fragrances as part of the McDonald’s promotion. Ordering on the site was simple, products arrived promptly and the fragrances smell lovely - perfect for use during the day for work. I would definitely order again as a good quality product.”

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Posted 2 months ago

“Very happy with all products received. Great recyclable packaging which is a must these days. Products are great use the fragrance sets daily and the nail products once a week. Was originally bought by a family member but will purchase these products in the future.”

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Posted 2 months ago

“Ordered some fragrances and they came withing 2 days of ordering and the scents are incredible”

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Posted 2 months ago

“The website was very easy to use and found what I was looking for right away. The delivery was fairly quick and the product smelt amazing. I will definitely be using again and I recommend to anyone. I've had many compliments about how good I smell.”

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Posted 2 months ago

“I put an order in and I’ve waited weeks and no parcel off them”

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Posted 2 months ago

Hi Shauna, Thank you for letting us know — we’re sorry to hear your order hasn’t arrived yet. We’ve reached out to you privately to help get this sorted as quickly as possible. Our team is here to make sure you receive your order and are happy with your experience. Best wishes, Andrea - team grüum

Posted 2 months ago

Gruum is rated 4.7 based on 24,611 reviews