Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,613 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,613 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 13th January 2026

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website was very easy to use and found what I was looking for right away. The delivery was fairly quick and the product smelt amazing. I will definitely be using again and I recommend to anyone. I've had many compliments about how good I smell.”

Helpful Report

Posted 2 months ago

“I put an order in and I’ve waited weeks and no parcel off them”

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Posted 2 months ago

Hi Shauna, Thank you for letting us know — we’re sorry to hear your order hasn’t arrived yet. We’ve reached out to you privately to help get this sorted as quickly as possible. Our team is here to make sure you receive your order and are happy with your experience. Best wishes, Andrea - team grüum

Posted 2 months ago

“Prompt delivery and the best bar shampoo I've had and I've tried a few!!”

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Posted 2 months ago

“Everything is great, but I recommend different lids for perfumes as my child managed to undo it and try to drink it. Luckily, I got to him. But great perfume.”

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Posted 2 months ago

“I have now received 2 orders from Grüum and I have been extremely pleased both times. Purchasing item was easy and I was kept updated on delivery along with a friendly email asking for how it can be improved! Would recommend.”

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Posted 2 months ago

“Products are absolutely amazing and so much to choose from Perfect customer service Definitely a company to keep yours eyes on for the future”

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Posted 2 months ago

“Excellent fragrances and roll on is unusual way to apply but works well , fragrance lasts well , quite pricy working out at £42 rrp for set received essentially for 27ml which puts it in high end range .”

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Posted 2 months ago

“Received my perfume and i loved it. It was so different and fresh to anything i had worn previously, will definitely be ordering mord”

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Posted 2 months ago

“Loved the products been delivered, I went for the three roll on pack. Smells great and lasts all day so long as you place it on pulse points. Delivery was efficient no issues at all”

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Posted 2 months ago

“Very good i love this”

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Posted 2 months ago

“Really good fragrances that are not run of the mill! Unique and pleasantly different. Fresh fragrance that my wife and I both like.”

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Posted 2 months ago

“Gruum ,men’s grooming done well ,lovely stuff”

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Posted 2 months ago

“Great scents for a great price”

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Posted 2 months ago

“Absolutely love the roll on scent sets, subtle, fresh and soothing. Recommend”

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Posted 2 months ago

“The Doft Roll on scents i got are very nice smelling and kind to the skin but they could last a bit longer shipping speed is average packaging represents the company clearly and the website is modern and easy to navigate”

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Posted 2 months ago

“I love 💕 your products!! I find they are great for my skin!! So much so that I've put some away for my sister for Christmas 🎁 in order to introduce her to your products. Your lip 💋 roll on leaves my lips feeling smooth & mosterised. The eye 👀 roller leaves my eyes feeling awake & lifted & the Face oil 🪔 which I use over night leaves me feeling mosterised with smoother skin by morning. I would highly recommend you guys!!! Keep doing what your doing !!”

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Posted 2 months ago

“Good eye serum But the roller ball did not work properly I had to take it off and use with finger which is not higenhc hope you will bear that in your mind”

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Posted 2 months ago

“Very easy to order, came within a few days and very well priced. Will certainly order again. Products are amazing 👏”

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Posted 2 months ago

“Amazing smelling products really loved the shampoo bar and the roll on perfume oil also bought some for stocking fillers for christmas gifts . Easy to order and speedy delivery really pleased witb ny purchase.lovely products that do not cost the earth”

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Posted 2 months ago

“The Coconut shampoo bar has changed and appears harder and not much lather. The new razors work well but I wonder for how long? Wait out !”

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Posted 2 months ago

Hi Rachel, Thanks so much for sharing your feedback! We’re glad to hear you’re enjoying the new razors — they’re designed for long-lasting performance, so we hope they continue to serve you well. Regarding the Coconut Shampoo Bar, we haven’t made any intentional changes to the formula, but small variations can sometimes occur during production. Your comments are really helpful, and we’ll make sure to pass them on to our product team for review. If you’d like us to look into your batch or offer some tips to get the best lather, please drop us a message at support@gruum.com — we’d be happy to help! Best wishes, Andrea - team grüum

Posted 2 months ago

Gruum is rated 4.7 based on 24,613 reviews