Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,571 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been very impressed by the quality of Gruum products. I regularly buy shampoo and conditioner and find them very good as well as easy to travel with! I love the foot cream and use that every night to keep my feet in tip top condition. Arriving promptly and adequately packaged I always look forward to getting my next delivery.”

Helpful Report

Posted 5 months ago

Hi, Thank you so much for your wonderful feedback! We’re thrilled to hear that our products are making a difference for you, from the shampoo and conditioner to the foot cream, and that you enjoy the convenience for travel. It’s great to know our deliveries continue to meet your expectations — we can’t wait to send your next order! Warm regards, Andrea – team grüum

Posted 5 months ago

“My order was nicely packaged, the ordering system was very easy! One of my orders was their hair serum - I’ve only started using it so I will leave another review once I’ve noticed any improvements. One thing I can say is that I like that it’s not greasy so it’s easy to apply on the scalp! I also love è the facet that it’s made in Britain and they’re only using clean ingredients. Thank you!”

Helpful Report

Posted 5 months ago

Hi Jane, Thank you so much for your lovely feedback! We’re thrilled to hear you enjoyed the ordering experience and the packaging. It’s great to know you’re finding the hair serum easy to apply and that our commitment to clean, British-made ingredients resonates with you. We look forward to hearing how you get on with it over time! Warm regards, Andrea – team grüum

Posted 5 months ago

“I am very pleased with the product, delivery and everything about the company.”

Helpful Report

Posted 5 months ago

Hi Susan, Thank you so much for your lovely feedback! We’re thrilled to hear you’re happy with the product, delivery, and your experience with grüum — it really means a lot to us. Warm regards, Andrea – team grüum

Posted 5 months ago

“Why don’t you supply shampoo shower gel shaving gel etc in containers you can take abroad Ona plane?”

Helpful Report

Posted 5 months ago

Hi John, Thank you for your question! We completely understand the convenience of travel‑friendly sizes. We really appreciate the suggestion — it’s something we’ll keep in mind as we explore more sustainable and portable options in the future. Warm regards, Andrea – team grüum

Posted 5 months ago

“Some great products and offers, maybe consider customers creating their own bundles when on offer”

Helpful Report

Posted 6 months ago

Hi David, Thank you for your feedback! We’re so pleased to hear you’re enjoying our products and offers. That’s a brilliant idea about creating your own bundles — we really appreciate suggestions like this as they help us improve and make the experience even better for our customers. Warm regards, Andrea – team grüum

Posted 5 months ago

“The calming spray is effective and aid body calmness and sometimes aid sleep The bath shower oil love the scent had a superb mosturis my very dry skin which last after bathing The difference is clear from others. No coment yet on the clay mask. Thanks Gruum.”

Gruum 5 star review on 7th February 2026

Helpful Report

Posted 6 months ago

Hi Oluwabusayo, Thank you so much for your lovely feedback! We’re thrilled to hear that the calming spray and bath & shower oil are making such a positive difference — it’s wonderful to know your skin feels nourished and the calming effects are helping. We hope you enjoy trying the clay mask next and look forward to hearing what you think! Warm regards, Andrea – team grüum

Posted 5 months ago

“Love the products and the use of recyclable packaging.”

Helpful Report

Posted 6 months ago

Hi, Thank you for your lovely feedback! We’re so glad to hear you’re enjoying the products and appreciate the recyclable packaging — it’s something we care about deeply. Warm regards, Andrea – team grüum

Posted 5 months ago

“I love the products, especially the aroma. Goods are well packaged on arrival. Great guys keep up the good work”

Helpful Report

Posted 6 months ago

Hi Heather, Thank you so much for your lovely feedback! We’re thrilled to hear you’re enjoying the products and their aromas, and that they arrived nicely packaged. Your kind words mean a lot — we’ll definitely keep up the good work! Warm regards, Andrea – team grüum

Posted 5 months ago

“Great products, work well with my skin. Could still work on reducing plastic on some of the items.”

Helpful Report

Posted 6 months ago

Hi James, Thank you for your feedback! We’re so glad to hear our products are working well for your skin. We really appreciate your thoughts on packaging too — sustainability is something we’re always looking to improve, and input like yours helps guide us. Warm regards, Andrea – team grüum

Posted 5 months ago

“Having tried many Gruum products I have found a few that I really love, use all the time and have a subscription for - shampoo bar, face bar and face serum. They are gentle and effective. Try a range of products when they are on offer to find what works for you.”

Helpful Report

Posted 6 months ago

Hi Helen, Thank you so much for sharing your experience! We’re thrilled to hear that the shampoo bar, face bar, and face serum have become staples for you — subscriptions really are a great way to keep your favourites close at hand. Your tip about trying products when they’re on offer is brilliant, and we hope you continue to enjoy exploring the range! Warm regards, Andrea – team grüum

Posted 5 months ago

“Smells lovely when you first open the bottle (which is much harder than it should be!) but the diffuser doesn't give off much scent - can hardly detect it even when stood next to it. Effectiveness is poor compared to just about any other reed diffuser I have ever used, sadly.”

Helpful Report

Posted 6 months ago

Hi, Thank you for taking the time to share your experience. We’re really pleased to hear you enjoyed the fragrance when first opening the bottle. We also appreciate your comments about the diffuser performance and packaging — feedback like this is really helpful for our team as we continue to review and refine our products. Warm regards, Andrea – team grüum

Posted 5 months ago

“The air freshener smells absolute amazing and a little goes a long way. Not sure about the lipgloss as it leaves my lips dry in less than an hour.”

Helpful Report

Posted 6 months ago

Hi, Thanks so much for sharing your thoughts! We’re really pleased to hear you’re enjoying the air freshener and that a little goes such a long way ✨ We appreciate you also taking the time to mention your experience with the lip gloss. Everyone’s lips are different, and feedback like this is really helpful for our team as we continue to review and improve our products. Warm regards, Andrea – team grüum

Posted 5 months ago

“Easy to place an order and arrived in a timely fashion. Great product. To be recommended”

Helpful Report

Posted 6 months ago

Thank you for your lovely review — we’re glad your order arrived smoothly and that you’re enjoying the product. Warm regards, Team grüum

Posted 6 months ago

“Thought I would give some your products a try and was pleasantly surprised with how good they are.”

Helpful Report

Posted 6 months ago

Andre, thank you for giving our products a try — we’re delighted to hear you were pleasantly surprised and enjoyed them. Best wishes, Team grüum

Posted 6 months ago

“I love the products just the bath oil had leaked a bit on the package”

Helpful Report

Posted 6 months ago

Hi Amelia, Thanks for taking your time to leave a review. We are sorry to hear that your order leaked. This is not the experience we want for our customers. Please reach out to us at support@gruum.com and we would be happy to replace the damaged item. Warm regards Team grüum

Posted 6 months ago

“I only use the gentle face wash and hair density serum, but I love these products! Since I have been using the serum, my hair has been stronger and much healthier, although it does make it a little greasy. I also love the face wash and use it every day in the morning as it refreshes me and gives me a nice glow for the day.”

Helpful Report

Posted 6 months ago

Brooke, thank you for your lovely review. We’re so pleased the serum has helped strengthen your hair and that you enjoy the gentle face wash in your daily routine. Best wishes, Team grüum

Posted 6 months ago

“I started using gruüm some time ago and have found the products super. The fact they're made of natural products makes them easy on the skin, great as I can be allergic to many skin products. They are reasonably priced and long lasting. It's always good to try something new. Thank you gruüm.”

Helpful Report

Posted 6 months ago

Rosalind, thank you for your wonderful feedback. We’re delighted our natural formulas work well for your skin and that you’ve enjoyed exploring different products. Warm regards, Team grüum

Posted 6 months ago

“First class products”

Helpful Report

Posted 6 months ago

Thank you so much for the 5 stars! We’re thrilled you’re loving your grüum goodies.

Posted 6 months ago

“I have had several products and have loved them all. Good value for money and i love the scents of the room frangrances. The skin care is lovely too”

Helpful Report

Posted 6 months ago

Tracy, thank you for your lovely review. We’re delighted you’ve enjoyed so many of our products and that you love the room fragrance scents and skincare too. Warm regards, Team grüum

Posted 6 months ago

“Gruum after sun facial oil is a little secret magic gem. 🤫 I first discovered it as a free sample but didn't use it for ages - well we needed some sun first! But when I did it was amazing. It smells gorgeous and soaks into your skin making it feel healthy and fresh. I then discovered it helped with blemishes and spots/rashes etc. Now I use it for everything it's like a miracle oil. It's only a small bottle but it lasts for ages as you don't need much. I've recommended it to all my friends.”

Helpful Report

Posted 6 months ago

Hi Mrs G Donoghue, We’re grateful for your review and even happier you’re enjoying your products! Warm regards Team grüum

Posted 6 months ago

Gruum is rated 4.7 based on 26,571 reviews