Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,947 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,947 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good products and nice soap blocks, but they last too long so no need to order very often!”

Helpful Report

Posted 6 months ago

Hi Christine, Thank you for your feedback! We’re delighted to hear you’re enjoying our products and soap blocks. It’s great to know they last so long—your support truly means a lot to us! 🌿 Kind regards, Grüum Team

Posted 6 months ago

“I love the calming roller, the smell is so lovely and calming”

Helpful Report

Posted 6 months ago

Hi there, Thank you for sharing your kind words! We’re so glad the calming roller and its scent bring you joy. Your feedback truly means a lot to us! 🌿 Kind regards, Grüum Team

Posted 6 months ago

“Purchased the charcoal face bar and this has helped to clear up my teenage daughters skin. Still has some spots but not the worst type that come to a head. Also bought the storage tin to keep it in which I think was worthwhile”

Helpful Report

Posted 6 months ago

Hi there, Thank you for sharing your experience! We’re glad the charcoal face bar has helped your daughter’s skin and that the storage tin was worthwhile. If you have any questions, we’re here to help. Kind regards, Team Grüum

Posted 6 months ago

“I recently ordered a bottle of Hair Density Serum as i have very fine, thin hair. I haven't been using the product for long so i can't say much about that yet, but the service was great. Ordering was easy, the goods arrived as promised and the whole thing was a very pleasant, easy going process. Thank you Gruum.”

Helpful Report

Posted 6 months ago

Hi Pauline, Thank you for sharing your experience! We’re delighted to hear that the ordering process and service were smooth and enjoyable. We hope you’ll see great results with the Hair Density Serum over time—your feedback truly means a lot to us! Kind regards, Grüum Team

Posted 6 months ago

“I absolutely love the Grüum products & the ordering process is so simple to use. It’s so hard to resist the offers but it really does give you the opportunity to try different items.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your lovely feedback! We’re thrilled to hear you enjoy Grümm products and find our ordering process simple. It’s wonderful that our offers give you the chance to try different items—your support truly means a lot to us! Kind regards, Team Grüum

Posted 6 months ago

“Products are wonderful for skin.Never had a problem with any of them!Not overpriced, British company and simple packaging.”

Helpful Report

Posted 6 months ago

Hi Julie, Thank you for your kind words! We’re delighted to hear that our products have worked well for your skin and that you appreciate our approach to pricing, packaging, and being a British company. Your feedback truly means a lot to us! Kind regards, Team Grüum

Posted 6 months ago

“It never arrived 😔”

Helpful Report

Posted 6 months ago

Dear Guy, Thank you for your message. We’re very sorry to hear that your order hasn’t arrived. We have contacted you directly so we can resolve this as quickly as possible and ensure your order reaches you. Kind regards, Team grüum ✨

Posted 6 months ago

“This was a nice purchase I gambled and came out on the good side I will be having a look at the other items to see what else is on offer”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your kind words! We’re glad you enjoyed your purchase and that it felt like a good gamble. We’ll be here when you want to explore more items on offer. Kind regards, Team Grüum

Posted 6 months ago

“Great quality products. Great scents. Great sales prices. Well packaged. Delivered on time.”

Helpful Report

Posted 6 months ago

Hi Rangimarie, Thank you for your wonderful feedback! We’re thrilled to hear you’re enjoying the quality, scents, and service. Your kind words truly mean a lot to us! Kind regards, Team Grüum

Posted 6 months ago

“Healthy products, good for your skin, hair and the environment. Reasonable prices. Delivered at your home.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your lovely review! We’re thrilled you’re enjoying our healthy products, and that they’re good for your skin, hair, and the environment, with reasonable prices and convenient delivery. Kind regards, Team Grüum

Posted 6 months ago

“I have used different products and found all of them better than brands.”

Helpful Report

Posted 6 months ago

Hi sulman, Thank you so much for your kind words! We’re delighted to hear that our products stand out and have impressed you more than other brands. Your feedback truly means a lot to us! 💛 Kind regards, Grüum Team

Posted 6 months ago

“Great products, the soaps are ideal for travelling. The luxurious hand cream Heal & hydrate with Shea butter & Argan oil is my favourite”

Helpful Report

Posted 6 months ago

Hi Deborah, Thank you so much for your wonderful review! We’re delighted the soaps are great for travelling and that Heal & Hydrate with Shea butter & Argan oil is your favourite. Your feedback truly means a lot to us! Kind regards, Team Grüum

Posted 6 months ago

“I am enjoying my pulse point rollers very much, especially the Inner Calm one. Very good formula, too.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your thoughtful review! We’re thrilled you’re enjoying the Pulse Point Roller Ball, especially Inner Calm, and that you’re happy with the formula. Your feedback means a lot to us! Kind regards, Grüum Team

Posted 6 months ago

“Found these products from a PMP offer which I had to pay the postage. That was the first time, the second time I ordered more! The foot cream, WOW! The vitamin C serum, oh my word!! Have gifted some items to my friend for her birthday too! Easy to order, great delivery times through Royal Mail. Oh and the hand cream, just smells delightful and hydrates perfectly! Give it a try, I have fallen in love! ❤️”

Helpful Report

Posted 6 months ago

Hi Jane, Thank you so much for your lovely review! We’re thrilled you’ve enjoyed the foot cream, vitamin C serum, and hand cream, and that the delivery and ordering process worked well for you. It means a lot to us that you’ve shared them with friends too. Kind regards, Team Grüum

Posted 6 months ago

“Amazing soaps! I use them for shower and enjoyed them.”

Helpful Report

Posted 6 months ago

Hi Hilal, Thank you so much for your kind words! We’re thrilled to hear you’re enjoying our soaps, and your feedback truly means a lot to us. 💛 Grümm Team

Posted 6 months ago

“Love the products. The shampoo bar makes your hair feel lovely and it's perfect for hand luggage when travelling . The face wash bar cleans your face without drying your skin out. Highly recommend.”

Helpful Report

Posted 6 months ago

Hi Kathleen, Thank you for your wonderful 5/5 review! We’re delighted to hear our shampoo and face wash bars are working so well for you, and that they’re handy for travel. Your kind words mean a lot to us. Kind regards, Team Grüum

Posted 6 months ago

“Everything I have purchaesd , everything that I have used from Gruum has been first class. I continue to use the lovely bath products , and buy them as gifts. No product has ever let me down. Thank you Gruum.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your fantastic 5/5 review! We’re thrilled to hear you’re happy with everything you’ve purchased and that our bath products make great gifts too. Your kind words mean a lot to us. Kind regards, Team Grüum

Posted 6 months ago

“I really enjoyed these products, say what it's on the tin. Great smell and excellent value. Love your products.”

Helpful Report

Posted 6 months ago

Hi Lynn, Thank you for your wonderful feedback! We’re so glad to hear you’re enjoying the products, their scent, and the value they offer. Your support means a lot to us! Kind regards, Grüum Team

Posted 6 months ago

“Love everything that Gruum produce. However, I find the scent in some products (soap bars, candles) can dissipate rather quickly. Even if used on a daily basis the soap bars, for instance, take on a stale, cheap (think public lavatory) smell. I can't be the only person who discards them before they are used up. This makes these items more expensive, in the long term, than more commercial products. Being very 'eco' is a good thing. But not when it wastes my money! Shampoo and conditioner bars are excellent.”

Helpful Report

Posted 6 months ago

Hi Janice, Thank you for your honest feedback! We’re glad to hear you’re enjoying our shampoo and conditioner bars. We appreciate your thoughts on the scent of some of our soap bars and candles. We mostly use natural ingredients, which can sometimes mean the fragrance is more subtle or changes over time. Your feedback is valuable and helps us consider ways to improve the experience while keeping our products eco-friendly. Kind regards, Grüum Team

Posted 6 months ago

“Great product. Love the shampoo and conditioner bar. I have psoriasis on my scalp and this doesn't irritate my scalp at all.”

Helpful Report

Posted 6 months ago

Hi Travis, Thank you for your feedback! We’re so glad to hear that our shampoo and conditioner bars are gentle on your scalp and working well for you, especially with psoriasis. Kind regards, Grüum Team

Posted 6 months ago

Gruum is rated 4.7 based on 26,947 reviews