Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,637 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have brought several items from Gruum including osku premium razor and ergo body razor subscriptiom. The osku razor is good for any facial hair, until it time to replace the cartridge. However, the ergo replacement cartridge kept snapping. The new iora is a much better design as it's similar to a Gillette Venus in terms of design and it good at body hair removal. The only thing when using a new cartridge I seem to be sharp that I end up with cuts. I am unsure if Gruum has any products that can compliment, in terms of a moisturiser or bar to rub on before, but if not it is worth looking into. I did also used to have a subscription for dental care, but found it difficult to replace the toothbrush heads.”

Helpful Report

Posted 7 months ago

“Products were tiny.. and I didn’t like that they had no scent”

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Posted 7 months ago

Hi Sarah, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that this may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback about the size and scent on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 7 months ago

“I’ve tried a few grüüm products but my absolute favourite is the shampoo bar, complete with a tin for it to be stored in. I take it everywhere. It lasts ages; it’s a lovely creamy texture and a really good find! Ordering online is an easy process and there’s always someone to answer any questions you might have. It’s not the cheapest… but you expect to pay a bit more for a quality product. Shame it’s not on supermarket shelves. Or is it? 🤷‍♀️ I have restricted mobility so don’t get to browse round. It’s great to have it delivered to my door 👍”

Helpful Report

Posted 7 months ago

“I really like the gruum products and was particularly pleased with the roll on-perfumes I purchased recently as they smell gorgeous and the packaging is really lovely. Much as I like the other products myself, the packaging would put me off buying them as gifts because it's not very appealing.”

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Posted 7 months ago

“The order I placed turned up, but the free sun products as advertised on "This Morning" and on the ordering portal did not arrive.”

Helpful Report

Posted 7 months ago

Hi Sandra, Thank you for taking the time to leave a review. Sorry to hear that you were missing something form your order. Please check your inbox for an email from support@gruum.com and we will get this sorted for you swiftly! Warm regards Mikaela-Team gruum

Posted 7 months ago

“I loved everything about my experience with grüum. The ordering process was smooth, the website is easy to use, and the products are beautifully presented. I really appreciate the brand’s commitment to sustainability and affordability. I'm looking forward to trying more items soon.”

Helpful Report

Posted 7 months ago

“Very nice packaging, easy for travelling. I've used the shaving cream and it works perfectly fine and it does not have a strong smell. I've also used the body soap in a couple of travels and it leaves your skin hydrated after a shower.”

Helpful Report

Posted 7 months ago

“Great facial suncream – lightweight and effective Really liked this face suncream – it’s non-greasy, easy to apply, and with SPF 30, I felt well protected. It’s much better than using standard body suncream on the face. I’d definitely recommend it and will be buying again.”

Helpful Report

Posted 7 months ago

“I never received what I ordered it was post only done through free post code. :(”

Helpful Report

Posted 7 months ago

Hi Sally-ann, Thank you for your review. We are truly sorry to hear that your order has not reached you. Please check your inbox for an email from support@gruum.com and we will get this resolved swiftly for you! Warm regards Mikaela-Team gruum

Posted 7 months ago

“Great products reasonably priced, and quick delivery 👌”

Helpful Report

Posted 7 months ago

“I got a small set for free to try and I really liked the oil face bar it has a lovely feeling on my skin so I would buy this again along with the sunscreen. Great .”

Helpful Report

Posted 7 months ago

“I've had products before and have found them really good the latest products i've received were really good too a lip conditioner a face cream which has SPF I think it's 30 also I bought a pulse point too I am pleased with all of them”

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Posted 7 months ago

“Products are lovely and affordable, and the site is easy to use, love the products”

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Posted 7 months ago

“Products are excellent quality and priced well, we buy for birthday and celebrations and we have all been very impressed with the products, good to see a company who value our environment doing well.”

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Posted 7 months ago

“After receiving my package in the post, it was opened and on my skin immediately and went out in the Sun to do my gardening. I have sensitive skin and had no irritation, felt protected by the Sun and was not bright red when I came in... Before I made my order I checked properly to see if the company and products were 'clean' and not tested on animals which was my decider on the product and it IS ❤️ so in the future I will be investing in this company, so thanks to Simon at Gruum, it's a yes from me...”

Helpful Report

Posted 7 months ago

“I travel a lot to hot countries with work and spend a lot of time outside on shoots and filming. This product is one of the best I have ever used . Especially the after sun face bar . My skin feels amazing and nourished and takes care of any sun damage. Cannot recommend this company enough. Gordon Flynn”

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Posted 7 months ago

“Having seen this company advertised on the television I decided to place an order, unfortunately the order was lost in transit so I emailed the company who sent a replacement immediately. I can not fault the customer service and I look forward to trying out the products”

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Posted 7 months ago

“I very rarely return as a customer as I usually like change in hair/skin care. But I have been a regular customer of Gruum for several years now. I love their shampoo bars, I no longer have to wash my hair daily, they smell lovely and lather well. My only quibble is that I don't feel they last overly long, and work out actually more expensive than normal shampoo. I have tried some body soap bars, which smell great, but too expensive on the long term. Their sample suncream absorbed in very well, I had expected something that may resemble sudacrem, but I was mistaken and pleasantly pleased.”

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Posted 7 months ago

“Fabulous products, easy to order with some not to be missed offers and the communication after a little packing error was amazing and the resolution was very quick. Would definitely recommend and order again.”

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Posted 7 months ago

“I love the sun cream for face it's really soft and creamy. The lip conditioner too is very effective.”

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Posted 7 months ago

Gruum is rated 4.7 based on 24,637 reviews